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Senior Software Enginner at A.P. Moller - Maersk
Real User
Interfacing flexibility enhances integration capabilities while improving personalization features
Pros and Cons
    • "Since it's not a core LMS platform but a module in an HCM platform, if they bring in more personalization aspects from an admin perspective for us to build to give user experience, that would be great."

    What is our primary use case?

    I am working on the core learning platform with integration to third-party systems for content, but not with Prism for analytics. We are using the standard reports, not Prism.

    How has it helped my organization?

    We have experienced enhanced collaboration among departments through the Workday Business Process Framework's rule-based access and notification systems. We have multiple departments, and we ensure they have only organizational structural permissions. They cannot see any other department accesses, from training to permissions given to them to what is available for them. This has all been built as a permission.

    What is most valuable?

    The best feature is that with the Workday Business Process Framework, once you set it, you don't have to have a lot of manual interference. In other platforms of LMSs, assignments require manual interference every single time.

    With the Workday Business Process Framework, if I trigger something, it keeps rotating. If I need to make a minor change, it works fine without impact. With other assignments, you have to stop the current one and create a new one.

    Editing the current Workday Business Process Framework to trigger something is more feasible than editing an entire assignment in any other platform.

    From the in-built versions to making sure you have a community of practices adapted inside the system, learners have a much better understanding, and you can utilize the Flex Teams to do community management. We are also utilizing many in-built features in terms of dashboards that are currently there for an admin perspective.

    The platform is capable of doing much better. It depends on how you want to use it. If you search online, you see very limited capacities of Workday that we can use, but when you drill down and see how best you can utilize it, you have much better versions of how Workday Learn can be used.

    What needs improvement?

    The dependency of the current step for the future triggers should be more relatable rather than affecting the entire system.

    From an LMS perspective, I would prefer to see more personalization because everybody comes with an expectation of learner experience and user experience.

    Since it's not a core LMS platform but a module in an HCM platform, if they bring in more personalization aspects from an admin perspective for us to build to give user experience, that would be great.

    For how long have I used the solution?

    I have been working on the whole product for the past two and a half years, with Workday Learn for the past one year.

    What was my experience with deployment of the solution?

    We haven't utilized the customizable architecture for process management.

    What do I think about the stability of the solution?

    Compared to the best in the breed market LMSs, from Cornerstone to SuccessFactors, I feel the Workday Business Process Framework is reasonable. If you take it as a whole product, you get a reasonable offer.

    I have been satisfied with the stability, scalability, and interface. The interface is fine, and you have the ability to integrate it with multiple third-party content providers.

    What do I think about the scalability of the solution?

    I have been satisfied with the stability, scalability, and interface. The interface is fine, and you have the ability to integrate it with multiple third-party content providers.

    If you take it as just an individual module, you'll find it too expensive. However, compared to what the other LMSs quote you, it's much better and a much more reasonable price.

    How are customer service and support?

    The technical support for both Workday Business Process Framework and Cornerstone is good. You need to make sure what you want to raise is correct, and you get instant responses.

    They clearly give you certain templates to bring in your data from the current LMS to the Workday LMS.

    We get help from Workday themselves. We also get support from Cornerstone's consulting team that helps release the data from their APIs and get it pushed into the Workday Learn.

    How would you rate customer service and support?

    Positive

    Which solution did I use previously and why did I switch?

    I worked with Cornerstone, Saba, SumTotal, Moodle, Canvas, and Adobe Captivate.

    How was the initial setup?

    It's very straightforward because they clearly give you certain templates to bring in your data from the current LMS to the Workday LMS.

    What about the implementation team?

    We get help from Workday themselves. We also get support from Cornerstone's consulting team.

    What was our ROI?

    The platform is capable of doing much better. It depends on how you want to use it.

    For Workday, you either go with their Extend module or you use the developer apps that they provide where developers can build something for you, but personalization is very limited.

    What's my experience with pricing, setup cost, and licensing?

    If you take it as just an individual module, you'll find it too expensive. However, compared to what the other LMSs quote you, it's much better and a much more reasonable price.

    Which other solutions did I evaluate?

    Compared to the best in the breed market LMSs, from Cornerstone to SuccessFactors, I feel the Workday Business Process Framework is reasonable.

    What other advice do I have?

    I am working on the core learning platform with integration to third-party systems for content, but not with Prism for analytics.

    With Cornerstone, if you go for an LMS, it's an LMS, but with other modules, you get many other things, though that becomes very expensive.

    On a scale of 1-10, I rate this solution a 9.

    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    Flag as inappropriate
    reviewer2325537 - PeerSpot reviewer
    Tech Recruiter at a wholesaler/distributor with 10,001+ employees
    Real User
    Top 20
    Offers easy-to-use tools that enable users to configure and maintain core business flows
    Pros and Cons
    • "I find it easy to navigate, especially when it comes to tasks like extending offer letters. Everything is configured into a single template, eliminating the need to create multiple offer letters for different positions. The effectiveness, user-friendliness, and adaptability to new features are key strengths of Workday. It's also convenient for sourcing, allowing us to revisit candidates who performed well but didn't pass the interview. Workday's harmonized platform brings everything together in one place, making it efficient and streamlined."
    • "At times, I've heard from our technical team that configuring or implementing certain requests from senior leadership can be challenging. There seem to be constraints in fulfilling specific requirements. Unfortunately, I don't have detailed information as it's what I've gathered from discussions with the technical team. There might be limitations in what can be achieved, but I can't provide specific examples without more context. Certainly, there's room for enhancement, especially in terms of regular upgrades. I've noticed that there aren't many updates, and it would be beneficial to have improvements. Regular upgrades and the introduction of new, innovative solutions could make our work more efficient and easier to manage."

    What is our primary use case?

    We utilize it for payroll purposes, including the calculation of compensations for union workers. Additionally, we use it to draft offer letters. This is within my role in the HR department, specifically as HR VP.

    What is most valuable?

    I find it easy to navigate, especially when it comes to tasks like extending offer letters. Everything is configured into a single template, eliminating the need to create multiple offer letters for different positions. 

    The effectiveness, user-friendliness, and adaptability to new features are key strengths of Workday. It's also convenient for sourcing, allowing us to revisit candidates who performed well but didn't pass the interview. Workday's harmonized platform brings everything together in one place, making it efficient and streamlined.                

    What needs improvement?

    At times, I've heard from our technical team that configuring or implementing certain requests from senior leadership can be challenging. There seem to be constraints in fulfilling specific requirements. Unfortunately, I don't have detailed information as it's what I've gathered from discussions with the technical team. There might be limitations in what can be achieved, but I can't provide specific examples without more context.

    Certainly, there's room for enhancement, especially in terms of regular upgrades. I've noticed that there aren't many updates, and it would be beneficial to have improvements. Regular upgrades and the introduction of new, innovative solutions could make our work more efficient and easier to manage.

    For how long have I used the solution?

    I have been using Workday Business Process Framework for last two years. 

    What do I think about the stability of the solution?

    I would rate it a nine because there is virtually no downtime.

    What do I think about the scalability of the solution?

    Approximately 3,500 individuals are using this system. I would rate it 8 out of 10.  

    How are customer service and support?

    I find them responsive. I contacted them once in my previous work, and they were very speedy and efficient.

    How would you rate customer service and support?

    Positive

    How was the initial setup?

    The implementation process duration varied based on the module. For example, modules like legal and compliance took approximately two to three months each for deployment and configuration.

    What about the implementation team?

    We conduct troubleshooting, and the technical team, particularly our Linux administrators, handles most of it. We have a team of around thirty people, including SREs, full stack DevOps, Linux administrators, and data analysts, along with specialists in machine learning.

    What's my experience with pricing, setup cost, and licensing?

    I find it reasonably priced, even for startups. The cost is minimal and depends on what features you want to add. Workday allows customization and personalization, and it operates like a cloud solution, making it affordable as long as you know what you need.

    What other advice do I have?

    I would strongly recommend it. And in terms of overall satisfaction, I would give it a nine out of ten.

    Which deployment model are you using for this solution?

    Public Cloud

    If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

    Amazon Web Services (AWS)
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.