Compare Parallels vs SaltStack

Parallels

Based on 31 reviews.

SaltStack

Based on 34 reviews.

Sample Customers

Parallels Mac Management for Microsoft SCCM

Luton Sixth Form College, Slalom Consulting, City of Reykjavik

SaltStack

IBM CloudTD BankScotiaBankLinkedIneBayLiberty MutualTargetHyattCyxteraNetAppFacebookLyft

Popular Solutions

Parallels Remote Application Server (RAS)

3 reviews

3 reviews

2 reviews

4 reviews

1 reviews

Top Industries

Comms Service Provider

14%

Computer Software Company

13%

Educational Organization

Financial Services Firm

13%

Computer Software Company

13%

Comms Service Provider

11%

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Mark Hardy
Payments Architect at Self Employed
I was using it to develop software on the Mac and Windows. I use Parallels on my MacBook Pro to program on Windows...
Read full review of Parallels Desktop »
Jason Parkinson
CEO at a non-profit
Parallels Access is an amazing product and a total game changer. The solution allows me to access and operate my...
Read full review of Parallels Access »

Review 1 of 2

Kush Gupta
VP Sales Head at Hexaware Technologies
We have used it for infrastructure management between our hybrid cloud, provisioning and patching, using automation.
Read full review of SaltStack »
Brian Ford
Senior Architect at a hospitality company
It's what we use the CIS Benchmarks for. It's for employing hardening rules and keeping them up to date when things...
Read full review of SaltStack SecOps »

Review 1 of 2

Customer Service

Binish Parikh
Vice President at ARK Infosolutions Pvt Ltd
We have a lot of local expertise. For that reason, we've never found a need to reach out to technical support. We've...
Read full review of Parallels Access »
AJ Hartenberg
Business Owner at Yada Group Services
We contact the solution's technical support team when we require to test new applications for initial setup.
Read full review of Parallels Remote Application Server (RAS) »
JohanSkibdahl
CEO at Etcetera Networks
Technical support has worked any time we needed it. We always got it.
Read full review of Parallels Remote Application Server (RAS) »
Anonymous User
Senior System Engineer at a financial services firm
We have not needed to call in or create a tech support ticket.
Read full review of Parallels Remote Application Server (RAS) »
Anonymous User
Project Manager
Their technical support is okay.
Read full review of Parallels Remote Application Server (RAS) »
Anonymous User
Systems Administrator at a construction company
I would rate my experience with tech support as "middling" - difficult to open a ticket, and support is located on...
Read full review of Parallels Remote Application Server (RAS) »
Anonymous User
System administrator at a construction company
The technical support services need improvement.
Read full review of Parallels Remote Application Server (RAS) »
Anonymous User
Solution consultant at a tech services company
Their technical support is very good. I would rate them a ten out of ten.
Read full review of Parallels Remote Application Server (RAS) »
Anonymous User
IT Manager at a recruiting/HR firm
Technical support is quite good. I would rate it at eight out of 10.
Read full review of Parallels Remote Application Server (RAS) »
Anonymous User
Technical Operations Manager at a tech services company
In my limited dealings with support, they have been responsive, respectful, and helpful.
Read full review of Parallels Remote Application Server (RAS) »
Nima Nazaralipour
Managing Director at Fara Computer
I don't get support from Parallels.
Read full review of Parallels Access »
MichaelCoxon
Technical Lead (Windows Desktops) / Senior IT Consultant at a university
Technical support is very good..
Read full review of Parallels Remote Application Server (RAS) »
Jason Parkinson
CEO at a non-profit
Technical support had to guide me through turning on certain file permissions. The support team had to log in...
Read full review of Parallels Access »
-Jeremy Hallock
Datacenter Engineer at Freelancer
Parallels' first level of support could probably be a little better, but their second and third level support is...
Read full review of Parallels Remote Application Server (RAS) »
Anonymous User
Network Administrator
Tech support seems good, and they seem very accommodating in time. Whatever time I want to work on it, they are there.
Read full review of Parallels Remote Application Server (RAS) »
Christophe Jurdan
System Engineer at a government
Technical support is an eight out of 10.
Read full review of Parallels Remote Application Server (RAS) »
Anonymous User
Operation Manager Servers and Central Infrastructure
We have not used tech support often but it has been good in the cases where we had to use them.
Read full review of Parallels Remote Application Server (RAS) »
Anonymous User
Founder and CEO at a tech services company
We have asked for help from tech support and their service was good.
Read full review of Parallels Remote Application Server (RAS) »
Anonymous User
CIO at a healthcare company
We have not needed much technical support. We generally find what we need in the provided documentation or the user...
Read full review of Parallels Remote Application Server (RAS) »
James-Russell
Professional Services at a tech services company
Technical support has always been great. They will work through any issue until it is resolved and have been very...
Read full review of Parallels Remote Application Server (RAS) »
Jim Carlton
IT Director at a energy/utilities company
The few times I have used tech support, they have been really good, quick response. They're really knowledgeable...
Read full review of Parallels Remote Application Server (RAS) »

Review 1 of 21

Kush Gupta
VP Sales Head at Hexaware Technologies
The support from the customer service team is good.
Read full review of SaltStack »
Anonymous User
System and Network Administrator at a tech company
Technical support is excellent, even by chat.
Read full review of SaltStack »
Anonymous User
Head of Operations and Infrastructure at a computer software company
We have not requested technical support.
Read full review of SaltStack »
Jean Moussignac
Cloud Engineer at Sony Pictures Entertainment
We can contact VMware support. But we find out the solutions ourselves. Although, its online documentation needs a...
Read full review of SaltStack »
Anonymous User
Senior Devops Engineer at a tech company
I rate technical support as 3/10. The only support we get is through the mailing list or through GitHub. They have...
Read full review of SaltStack »
Brian Ford
Senior Architect at a hospitality company
We don't have much interaction with the tech support team.
Read full review of SaltStack »
Anonymous User
Release Engineer at a computer software company
The docs, though sometimes cryptic, are excellent and thorough. I haven't personally used their technical support...
Read full review of SaltStack »
Jeremy Mcmillan
Systems Administrator, Deployment Specialist Consultant at a tech vendor
Technical support is excellent.
Read full review of SaltStack »
Anonymous User
Integration Engineer (DevOps) at a tech company
Technical support is good (4 of 5).
Read full review of SaltStack »
Anonymous User
Senior Information Technology Specialist at a tech company
Technical support for open source software = IRC, mailing list; very good community.
Read full review of SaltStack »
Anonymous User
Systems Administrator at a cloud provider
I haven't utilized technical support. The forums seem to be somewhat helpful in suggesting workarounds to issues...
Read full review of SaltStack »
Anonymous User
Help Desk Specialist at a computer software company
I don’t have experience with their support, but I heard they are helpful. There is a IRC chat that you can join to...
Read full review of SaltStack »
Anonymous User
Lead Devops at a tech services company
I haven't tried technical support.
Read full review of SaltStack »
Anonymous User
IT Support at a tech vendor
Customer Service: A+ for the little time I have spent dealing with support. They were quick to respond and the...
Read full review of SaltStack »
Anonymous User
Software Engineer at a tech services company
Official documentation and community support are top notch.
Read full review of SaltStack »
Anonymous User
DevOps Engineer at a tech consulting company
Technical support is just about right, in the sense that the product is well documented and information is easy to find.
Read full review of SaltStack »
Anonymous User
CEO at a computer software company
I have not used technical support.
Read full review of SaltStack »
Anonymous User
Technical Architect at a tech company
Community-based technical support is good. I never took it directly from SaltStack.
Read full review of SaltStack »
Anonymous User
Principal Systems Engineer Lead Dev Ops at a tech services company
We have not used the technical support.
Read full review of SaltStack »
Anonymous User
Dev Ops Engineer at a computer software company
I would rate technical support very high. Personally, I have posted issues to GitHub that have been responded to the...
Read full review of SaltStack »
Anonymous User
Infrastructure Architect at a tech vendor
We are all self-taught on this product. I have not initiated a call to their support. I will say their online...
Read full review of SaltStack »
Anonymous User
Sr Engineer/Team Lead at a tech services company
I would give technical support a rating of 8/10.
Read full review of SaltStack »
Anonymous User
Senior System Engineer at a computer software company
It's open source and the community is very helpful as usual.
Read full review of SaltStack »
Anonymous User
Principal Architect at a financial services firm
We did not use technical support. As it was open sourced, we developed the required technical support in-house.
Read full review of SaltStack »
Anonymous User
General Manager - Site Reliability and Software Enginee at a comms service provider
From our experience, there are not very many issues that we've found with the product in of itself. I'm sure that as...
Read full review of SaltStack »
Anonymous User
Senior Consultant at a tech services company
We used open source community support.
Read full review of SaltStack »
Anonymous User
Senior Full Stack Web Developer at a healthcare company
This is an open source tool so we find out about fixes, patches, and other solutions through the online community and...
Read full review of SaltStack »

Review 1 of 27

Technical Support

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