Compare Board International vs Information Builders

Board International

Based on 37 reviews.

Information Builders

Based on 23 reviews.

Overview

Information Not Available

Information Builders is a privately held software company, with its headquarters in New York City. Information Builders is known for its business intelligence tools FOCUS and WebFOCUS. Information Builders was founded in 1975 by Gerald D. Cohen, Peter Mittelman, and Martin B. Slagowitz. Their founding product was the database system called FOCUS. Information Builders is one of the world's largest privately held software firms.

Sample Customers

Popular Solutions

3 reviews

0 reviews

1 reviews

1 reviews

Top Industries

Computer Software Company

10%

Manufacturing Company

10%

Insurance Company

Financial Services Firm

11%

Performing Arts

10%

Retailer

Computer Software Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Anonymous User
Manager, Software Delivery at a financial services firm
Our organization primarily uses Board for budgeting and forecasting.
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Review 1 of 1

David_Hall
Data Warehouse Analyst at a insurance company
That's just it with the main use case for us more recently. We have it, we're licensed for it. We can make sure it...
Read full review of ibi DataMigrator »
Vishnu Polagani
Solutions Architect at a tech services company
We use the solution for customer information data quality.
Read full review of ibi Data Quality »
Emmanuel Sikwane
Partner channel manager at a consultancy
Our clients often have the need to safeguard sensitive personal information, including customer data and credit card...
Read full review of Information Builders Data Governance »
Anonymous User
Database Manager at a tech company

Read full review of ibi Open Data Hub for Mainframe »

Review 1 of 4

Customer Service

Adnane BAAHMED
Project Manager at a tech services company
In comparison to the support team of other solutions, the support team of the Board is good.
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Shivani Pandey
Consultant at a tech consulting company
We have had a good experience with customer service and support. They helped us solve an issue that we had at the time.
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Wiboon Thabsuwan
Senior Consultant at a media company
The solution's technical support is good. I rate the technical support a nine out of ten.
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Anonymous User
Group Controller
We needed technical support and customer service few times, and had good results.
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Sumanth NR
Senior Software Engineer at a tech vendor
Board's technical support is very good.
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Anonymous User
Consultant at a consultancy
There is room for improvement. In the beginning there was a struggle reaching the right person, especially in the...
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Anonymous User
Manager, Software Delivery at a financial services firm
As long as I go through my account manager, I receive very good support.
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Anonymous User
Business Analyst at a transportation company
Customer Service: Customer service is 10/10. Technical Support: Technical support is 10/10.
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Anonymous User
Manager MIS at a healthcare company
My analysts have used the technical support. Sometimes they have felt like they did not receive the answer that they...
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Chang Geng
Junior Consultant at a tech services company
I get support from Board's headquarters every week. I get the answers from them. We go through the troubleshooting...
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Anonymous User
Budget Officer at a government
Excellent. We've only done it through their online technical support, but we have had where we couldn't just solve it...
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Anonymous User
Software and Services Executive at a university
Customer Service: Very high level of customer service. Technical Support: Excellent
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Bob Gill
Principle Architect at a tech services company
With the combination of 24/7 global support and their community, there was great customer service, tech support, and...
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Anonymous User
BI Developer at a retailer
It is hard because we are not speaking on the phone. We are going back and forth with emails, and I think it is...
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Anonymous User
Manager at a tech services company
Their support was good. They got back to us and helped us immediately. I can't complain.
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Anonymous User
Director of FPNA at a healthcare company
We have not used technical support, because we are dealing with a third-party vendor.
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Anonymous User
Sales Operations Specialist at a non-tech company
The support from the BOARD team and their consultants is great. Whenever I use technical support, they are good.
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Anonymous User
VP of Professional Services at a tech services company
BOARD technical support is knowledgeable and helpful.
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Anonymous User
Financial Manager at a hospitality company
Sometimes, support takes a lot of time. The issues are not fixed in a day. It can take three or four days, so we have...
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Anonymous User
Financial Analyst at a energy/utilities company
They're amazing, how quickly they respond and how well they partner with you.
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Anonymous User
Financial Analyst at a government
The person that we worked with, Roberto, understood what we needed and helped us when we had questions. We felt at...
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Anonymous User
Finance Manager at a manufacturing company
We work closely with our BOARD technical team. I am happy with the level of service that we receive from BOARD.
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Anonymous User
Senior Consultant at a tech vendor
BOARD has been very supportive, though we still have to find a way to extract as much knowledge from them as...
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Anonymous User
Budget & Performance Analyst
Customer Service and Technical Support have been great.We haven't had issues very often, but when we have, the fixes...
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Anonymous User
Senior Business Analyst at a government
We have used technical support but not in the last couple or three years. We've had them come in and do training. The...
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Anonymous User
BI Developer at a healthcare company
I've been using BOARD for around three years. And I think I'm very comfortable with it. The help desk has been very,...
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Review 1 of 26

David_Hall
Data Warehouse Analyst at a insurance company
It provides standard support that is typically included with the license purchase. You can access the details of...
Read full review of ibi WebFOCUS »
David_Hall
Data Warehouse Analyst at a insurance company
When TIBCO purchased them, the people changed, but the new tech support people are good. The license agreement for...
Read full review of ibi WebFOCUS »
Twanette Jurd
Technical Director / Solutions Architect at a computer software company
We don't always reach the right person. Sometimes, we get junior-level reps who aren't as knowledgeable as we are....
Read full review of ibi WebFOCUS »
David_Hall
Data Warehouse Analyst at a insurance company
I would rate the Information Builders support on a scale of one to ten as it used to be really good. However, they've...
Read full review of ibi DataMigrator »
Emmanuel Sikwane
Partner channel manager at a consultancy
Technical support is readily accessible, and it's available even with their standard offering. They work closely with...
Read full review of Information Builders Data Governance »
Anonymous User
Works at a government
The customer service and technical team are very knowledgeable and respond promptly to requests, email or phone...
Read full review of ibi WebFOCUS »
Anonymous User
CEO at a consultancy
Customer Service: There were many meetings held at our offices, we also participated in their Customer Summit, in...
Read full review of ibi WebFOCUS »
Vishnu Polagani
Solutions Architect at a tech services company
They have different tiers of support. Whenever we contact them, they respond within the SLA.
Read full review of ibi Data Quality »
Vishnu Polagani
Solutions Architect at a tech services company
I would rate the technical support highly, they are very good.
Read full review of ibi Data Quality »
Anonymous User
Works at a government
The support with our Exec has been awesome.
Read full review of ibi WebFOCUS »
Anonymous User
Works at a government
Excellent, they are very very helpful.
Read full review of ibi WebFOCUS »
Anonymous User
Works
Overall positive.
Read full review of ibi WebFOCUS »
GB432
Manager of Architecture/Design at a government
It's great, and very personalized.
Read full review of ibi WebFOCUS »
Anonymous User
Works
IBI customer service/technical support team is very responsible, great experience.
Read full review of ibi WebFOCUS »
Anonymous User
Works
We are getting good support from my end of the picture.
Read full review of ibi WebFOCUS »
Anonymous User
Works at a government
Have not used them much, however my coworker has used them and had great results.
Read full review of ibi WebFOCUS »

Review 1 of 16

Technical Support

No Data Available

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