Compare ABBYY vs Kryon Systems

ABBYY

Based on 47 reviews.

Kryon Systems

Based on 26 reviews.

Latest Research

Buyer's Guide

ABBYY Vantage vs. Kryon RPA

March 2024

Kryon RPA vs. ABBYY Vantage

Updated: March 2024

Buyer's Guide

ABBYY Vantage vs. Kryon RPA

March 2024

ABBYY Vantage vs. Kryon RPA

Updated: March 2024

Sample Customers

ABBYY Vantage

Fujitsu, Plustek, Samsung, Panasonic, M-files

Kryon RPA

HPE

Popular Solutions

ABBYY Vantage

25 reviews

ABBYY Timeline

1 reviews

Kryon RPA

7 reviews

Top Industries

Computer Software Company

15%

Financial Services Firm

14%

Comms Service Provider

12%

Manufacturing Company

Financial Services Firm

19%

Computer Software Company

14%

Comms Service Provider

13%

Manufacturing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Anonymous User
Senior System Engineer at Epossible
ABBYY Timeline is a very user-friendly and intuitive tool - even for people who are new to process mining, as the...
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Anonymous User
Vice President Technology at a tech vendor
Our most common use case is sales order and invoice processing. The solution is used for this processing very, very...
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Review 1 of 2

Damilola Adeleye
Business Automation Developer at Polaris Bank Nigeria Plc
We use it to automate some processes that require no human intervention. Currently, we have three projects: dispute...
Read full review of Kryon RPA »

Review 1 of 1

Customer Service

Ambica Gupta
Solution Architect at a manufacturing company
We currently have full technical support from our vendor, a direct partner of ABBYY. Our organization has also...
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Mauricio Dias
C Data and Documents For Automation at PRTi Digital
When you reach technical support for some idea of writitng simple scripts, they want you to speak to professional...
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Jagadeesh J
Product Lead at redBus
I would rate the technical support a nine out of ten.
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Leshmi Giridharan
Data specialist at a mining and metals company
I have not used the support from the vendor.
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Anshul Bansal
Senior Manager at Deloitte Canada
We have not had to contact customer service and support yet.
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AnastasiaIlgova
Solution Architect at Automation COE
Technical support for this solution is mixed. Not all of the consultants from ABBYY are good. For example, we have...
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Pratheek Shiri
Abbyy Flexicapture Developer at Novigo solutions
Whenever we have issues, we raise a ticket, and we get a response from the support team.
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Nesrin Benhayoun
Steering Manager at OGS
We contracted the technical support and everything was fine with their support.
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Andrew Doman
Senior Manager at Wipro Limited
The technical support is good. They solve problems relatively quickly.
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Tharun Kp
RPA and ABBYY Developer at DHL
The technical support is helpful. I rate the technical support a seven out of ten.
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Kostiantyn Ryzhevskyi
RPA Architect at a non-tech company
The support for this solution tend to respond in a timely fashion. However, more complex issues may mean a delay in...
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Shiwali Shukla
IDP consultant at WNS
We did try to reach out to them for some of the challenges. They wanted us to take some proper services consulting,...
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Anonymous User
Managing Director at a computer software company
I rate the support form ABBYY FlexiCapture a four out of five. The support could be more responsive.
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Anonymous User
Technical Project Manager at a tech services company
The technical support is pretty good. The ABBYY support teams are very good and there is an open community, which is...
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Anonymous User
IT Consultant at a financial services firm
I have used tech support, and they've been extremely helpful. There was a part of the solution I couldn't figure out...
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Anonymous User
Senior Manager at a consultancy
I rate ABBYY support 6 out of 10. They respond quickly and provide decent assistance. However, the mode of support...
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Mohamed Elbagoury
Senior Presales Consultant at Advansys-ESC
The solution's technical support is very supportive.
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Anonymous User
Sr. RPA Applications Engineer at a tech services company
Once in a while, when we have any questions, we reach out to ABBYY. They were okay, and they were able to help me.
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Balsimran Kaur
Senior Software Engineer at a tech services company
My experience with customer service has been really good. I have not contacted them directly, but they do have...
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Avinash Patil
RPA Developer at a manufacturing company
There is a forum for support but not many people are active. We have a license with them so we will usually receive a...
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Julien Fremeau
IT Solution Manager DMS & Low-Code at a manufacturing company
The technical support was good.
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Anonymous User
Technical Project Manager at a computer software company
I don't have much experience with them. I only contacted their support team for something related to their training.
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Brian Grover
Senior Consultant at Inovoo GmbH
Technical support could be better. once you create a ticket, it takes some time for them to respond, from a partner...
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Sankarlal M
Senior Consultant at a consultancy
The customer support team are knowledgeable and responsive. Their response depends on the license that you hold with...
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Anonymous User
Senior Manager at a financial services firm
In general, the ABBYY support is pretty good. They are very responsive and try to resolve any issues.
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Anonymous User
Vice President Technology at a tech vendor
We have contacted technical support a few times. For example, we contacted them about documents that included...
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Priya Zaveri
Automation Tech Resource Lead at Kelly Services, Inc.
I have not contacted technical support.
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Bharadwaj Gali
Staff Engineer at a tech vendor
Support does not answer tickets in a timely manner but eventually closes questions. For example, I have a few tickets...
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AhmedSoliman2
Senior RPA Consultant at a tech services company
I've been in contact with several people from ABBYY and their support staff. They're very helpful.
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Anonymous User
Digital Service Lab Lead at a transportation company
With the normal ABBYY support, you go to support.abby.com and you raise tickets. The support is almost immediate....
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Review 1 of 30

JonathanNg
Global Automation Lead - Customer Operations at a energy/utilities company
The customer service and support are quite good. I'm quite happy with it. We are happy with the support we get.
Read full review of Kryon RPA »
Rajesh Hegde
Vice President International Business at conneqt
We've received good support from Kryon.
Read full review of Kryon RPA »
Damilola Adeleye
Business Automation Developer at Polaris Bank Nigeria Plc
We have contacted the customer service and support team before. We were facing some issues with the console, which is...
Read full review of Kryon RPA »
Rob Witthoft
Director Of Operations at Cx-Ex
Kryon RPA’s technical support is very good.
Read full review of Kryon RPA »
Bavaji PShaik
Intelligent Automation Program Manager at a manufacturing company
The support provided by Kryon, along with the learning academy and online forums, has been quite responsive.
Read full review of Kryon RPA »
Gustavo Becker
BPMS & RPA Product Owner at PSW
On a scale of one to ten, where one is bad and ten is good, my rating for Kryon RPA support is four. The response...
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JoelStrassburg
Director of Process Engineering at a healthcare company
Tech support is great. They've been really good and very responsive. We submit our tickets via our portal. We feel...
Read full review of Kryon RPA »
Justin Kruse
Operations Consultant at LTCG
Kryon's technical support is very good. They made some core changes that have improved the solution over the last two...
Read full review of Kryon RPA »
Adam Staude
Manager, Application Support at a retailer
We have used the technical support a few times. It is pretty standard. Their Tier 1 support asks all the same...
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Jared Wright
Technical Operations Manager at Aquent LLC
Customer service gets a rating of 100 percent. They’re fantastic. They're always really quick to respond. If we have...
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Anonymous User
BI and Data Warehouse Developer at a financial services firm
Technical support is very good. They answer fast and they know what they're doing. We have had a very good experience...
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Einat Tal
OCIO at mimun yashir ltd
We, ourselves have not used Kryon's customer support. Maybe our third-party uses it on behalf of us. I don't know.
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GururajSubbarao
Director - Market Leader at a tech services company
Technical support is there in some of the regions. In APAC it is good. One or two years back, it was not there....
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Reviewer74906
Business Analyst at a financial services firm
Their tech support is pretty good. The people I've worked with have been good. The time zone issue sometimes was...
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Anonymous User
RPA Developer at a tech services company
The customer service is pretty good. The only problem is availability. Because of our high transaction volume, we...
Read full review of Kryon RPA »
Nir Toporsky
Back Office Center Director at a financial services firm
The technical support is very good. The vendor's customer service is very good.
Read full review of Kryon RPA »
Charlene Chang
RPA Consultant at SingTel Internet Exchange
The customer support is outstanding. They are very responsive and will accommodate with our schedules.
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Yaniv Straus
Delivery Manager at Delek
I'm working with the technical support on a few issues. For the issue with the certificate, I sent them a case and...
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Guy Blat
Head of BI and Process Automation at a financial services firm
I would rate Kryon's technical support very highly. They are very professional and the service quality is good. They...
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Reviewer46830
Senior Systems Analyst RPA at a hospitality company
Overall, the customer support is fairly good. There have been some times where we have had to go through explaining...
Read full review of Kryon RPA »
Anonymous User
IT Consultant & Robotics Business Analyst at a insurance company
The support is really good. Their first-level support needs a bit of work. If we put in tickets, very often we get a...
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Review 1 of 21

Technical Support

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