Current: Driven Pre-Sales Engineer with a strong focus on customer success.

As a Pre-Sales Engineer I get involved early with the customer, from the 1st meeting until the high-level design, answering the RFQ, RFP and assisting the Sales/Account-Manager in writing the quote/proposal.

Technical Pre-Sales experience with Juniper Networking Products (Firewalling, Switching, Routing, UAC, Wireless), Palo Alto Networks, Aruba Networks (Wireless, ClearPass, AirWave, Mesh), Infoblox (DDI, IPAM), F5 (LTM, GTM, ASM, APM, WOM & WA), Blue Coat (Mach5) en IronPort (S & C-Series).

Goals: Further expand my knowledge and experience in the relevant products and insight in customer issues.

Past: Technical Support/Operations manager with a strong focus on customer satisfaction and problem resolution.

24x7 mindset on customer support/operations management.

15+ years of experience in technical support, operational and managerial.

Experienced in screening, recruiting, attracting and retaining highly-skilled technical professionals.

Specialties: Pre-Sales, Customer support operations, escalation management, setup/improve customer support processes & procedures, recruitment of technical professionals and sharp negotiator on purchasing.