USM Anywhere Reviews

We use it for log management, which is connected to our active directory and other servers. It is agent-based and picklocks for our firewall. Every activity on the firewall is recorded, and notifications are sent with this solution.

It gives us everything we want. We don't use vulnerability management, and we use it specifically for the log.

We like the on-premises solution, but AT&T wants us to move to their cloud version. We are not interested in doing that because the storage in the cloud version is not cheap. We don't want to move to the cloud and be unable to afford the cost of maintaining the cloud. We are looking for a solution that we can afford long term. Since the support for on-premises is close to being eliminated, we are looking for a solution that fits our budget.

We have been using this solution for six years and are using the latest version of their on-premises USM.

We have had some issues, but we have been able to handle them.

We have tried to scale it with a partner, but one of the limitations is that we do not want to scale it if the on-premises is coming to the end of life. We have to manage our budget to ensure the business does not fail. In terms of assets, we have about 100 assets, and it is not difficult to maintain.

The partner that we liaised with during deployment manages any issues. We raise a ticket, push it to them, and work together on Zoom to fix it. Sometimes I handle the issues myself, but if I can't handle it, I push it to the partners. I rate the technical support an eight out of ten.

The setup was not difficult and was a bit straightforward. The tricky part was trying to correlate what to send alerts for. Sometimes the log is unclear, and the report is a bit ambiguous. So we need to do additional research to know what the log and raw data are saying. The deployment was done both in-house and with a third party.

The licensing cost is around 4 million naira. I rate the pricing a nine out of ten, with ten being the most reasonable.

I rate this solution an eight out of ten. Regarding advice, before you implement any solution, ensure it meets your technical needs and assess whether you can maintain the solution in terms of cost of support. Regarding additional features, the existing features are good, but if they could integrate file integrity monitoring, it would be great.

AlienVault USM is an SaaS solution offered through the cloud. It's a security incident event management solution that scans logs to look for various security patterns that are shipped to it. Then it alerts us so we can identify trends.

AlienVault gives us greater visibility into our security and tells us what we need to address. We haven't had any breaches, but if we were to have some, we would get alerts.

AlienVault's reporting is good. I like that vulnerability assessment is part of the solution, and the UI is intuitive. Also, the overhead is low, which is to say we don't need a dedicated SOC team to manage and analyze things constantly. We're a small company that doesn't have those resources.

I think plugin management should be self-service on AlienVault USM. The other product is self-service but on the USM side. You have to submit a ticket then AT&T creates and updates the plugins.

We often have application logs that are unique to us, so it's silly to have to open a ticket, have them do the work, and then release the plugin. It would be nice if they had a self-service portal where we could define the parameters within the product for the plugin and have a custom plugin for our logs. 

I've been using AlienVault USM for about two or three years.

AlienVault USM has been quite stable so far. We might've had one or two hiccups over the past couple of years, but nothing major.

We have had no issues with scalability at all. It's been seamless. We have only three or four users on our DevOps team, but we're getting information from all over. Of course, many downstream people benefit from the work that we do, but only about four people actually log in and use it. 

Technical support has been okay. It hasn't been great. On a scale of one to 10 scale, I'd say maybe a six. It took them a long time to respond to some of our questions, and we didn't get the complete responses we were expecting. In some cases, the process took so long that the question's urgency diminished by the time we could get to an answer.

Setting up AlienVault USM was relatively straightforward. Of course, all software is complex, but this wasn't overly complex. We did do some professional service hours with the vendor during the deployment, but that was more about best practices. We asked how to configure it to get the most out of the solution. 

It's not an admin-heavy product in terms of maintenance and management. There's certainly a lot you can do to customize and configure it, but it doesn't require much administration. Someone is logging in most days to check in and review alerts.

We looked at Splunk Enterprise with the added security module, and that worked great, but it also had a lot of overhead to get value out of it. We just didn't have the capacity for it.

I would give AlienVault USM a solid eight out of 10. There are certainly products out there that can do more. For a smaller company, I'd say it's a solid nine or a 10, but if we compare all the offerings on the market, I would say it's a solid eight. It doesn't have some of the features of the other ones, but it offers a lot of benefits to us because we can get the value that we need out of it without having a dedicated team.

It's been good overall, so I would give it a thumbs up. It's suitable for small organizations that don't have the capacity for a dedicated SOC that could handle something like Splunk Enterprise. Splunk is great for businesses with a dedicated team to do full-time analysis. But I think this is a nice solution for smaller companies where the IT staff has to wear multiple hats.

We use it for compliance. We're not using it as a security operation center type of thing. Its usage is more from an auditing standpoint at this point.

We partner with them for customers who need something like a SIEM, so we're a cloud provider and integrator.

It is deployed on the cloud. It is a combination of AT&T's own cloud and our cloud. We run our own infrastructure. So, it is a hybrid and private cloud.

We're using it more for reporting, that's all. We're using it to help our customers to pass any kind of audits that they receive.

I don't have any suggestions for improvement. On our side, as a provider, we should develop a real security operation center type of practice, which we don't have right now.

There could be some type of integration with our existing portal. We have our own customer portals, and it would be good if there was an integration so that our portal can provide reports. There could be some type of API into the AlienVault system with the USM system so that it is easy to show the customers high-level reports of the system through our portal.

It is pretty stable from what I hear. 

It is cloud-based, so it is very scalable. It really depends on how many devices they have in their environment. Our customers are more mid-sized companies, so it fits what we need.

We don't have a lot of clients using this SIEM. Usually, a client is interested in something like this to help them with their auditing. So, we don't have a lot of customers using it right now. Probably in the near future, its usage will be increased in terms of the customers requesting it from a security standpoint.

It is pretty good. I usually don't contact their support. I usually contact their sales team. I work with their pre-sales and sales engineer and account rep.

It is pretty straightforward from what I've seen, but it has to be verified to make sure any changes in the environment are added to the configuration. Like anything, it is not set it and forget it. You really have to make sure that it is capturing everything if things change or new systems are brought online. It is more of a procedural thing where you have to make sure somebody is keeping it up to date.

For its maintenance, we have someone who manages the product itself. In our company, for IT people, we have around 100 or so staff. We have customers nationwide, but we probably have two to three people managing this product. They are in more of a security analyst type of role dedicated to security.

I don't know exactly, but I know it is based on the number of logs and the retention duration, such as 30 days or something like that. So, the smallest package is about 500 a month for 30 days of logs.

There is a virtual machine. You need resources for it. It is a log collecting VM. They provide the software, and you just have to load a virtual machine. So, you're going to incur some CPU RAM and storage for wherever this log collecting appliance is running, which typically is in our cloud and on our platform for the customer.

I would advise knowing your requirements and your data. What are you trying to protect or monitor? Before implementing something like this, you really should have basic security in place. You should have systems that are generating logs, for example, antivirus software and firewall. You have to have that all in place first to make this kind of product useful because this type of product is really meant to aggregate things after the fact. After you've put all the systems in place, then this system aggregates and collects everything together. You really need all the endpoint security, firewall security, and server security first, so you have meaningful data to look at. The SIEM is not going to be useful if you don't have any meaningful data for it to collect.

I still need to dig into it deeper to see exactly what it does. Our practice is kind of evolving, so this is probably something that we need to offer more to customers. We need to get more product knowledge on it and develop a practice around it. A lot of customers are asking for security operations center (SOC) services for remediation of problems. We don't do that right now, but that's something that I know is probably on the roadmap. With everything going on, that would be a helpful service to our customers, and I think they're asking for that. We've encountered customers asking for that type of service. We don't do it yet. I know there are other partners out there that do that, so really it's on our side to develop the product more. Whether it involves staying with this AT&T product or going for maybe another one, customers are looking for a little bit more. They are not just to have it set up, but also to have someone to act on any kind of alerts or any kind of potential breaches. They're looking for a service for somebody to actually remediate.

From what I know of the product, I would rate it an eight out of 10. 

We were trying to get into the security market to be able to offer something to our clients who are asking for a monitoring event management system. We started looking at what we could offer as an MSP to our clients; that's what drove us into evaluating different SIEM products, to get a better understanding of how the billing is set up as a partner. Alien Vault had the best set up for MSPs — the way they are set up for billing and the way they set up their USM account. 

The reason why we went with AT&T AlienVault USM, was because we liked their reporting capability a little better than some of the other ones we evaluated; however, the biggest draw for us was how AT&T has their MSP program set up. In most cases, you have to buy a certain number of either agents or sensors which are, more or less, the program. With an MSP, our clients don't have to buy any — there are no minimum requirements. Alien Vault provided us with really good worksheets to detail the number of sensors needed when we are in negotiations with prospective clients. We can also use them to determine the number of devices that are going to be monitored, and how we can tailor the customer setup based on what the customer requirement is.

The other big selling feature for us was its integration capabilities with all the other security-based products, not just security-based, but application settings in general. It works with Google Drive, Gmail, and Microsoft 365. It also works with different antivirus software from Proof Point to Okta — all of the different pieces of applications that we normally provide as a best practice to our clients. This software can interact with them all and pull the event data and the security data from all of these different applications, and more.

I'd like to see a dashboard that's a little more descriptive. We can customize the dashboards, but the out-of-the-box dashboards are kind of bland. Since we give our customers access to their dashboards, it would be nice if they were a little bit more intuitive. We can go easily drill into it and show them everything, but the customer just sees the writing on the page. 

I'd like to see them dress up their out-of-the-box dashboard a little bit. We have the ability to do a lot of that. 

Since they have this image — they have a strong MSP program. I would love to see them allow branding, which they don't at this point.

We deployed the demo roughly eight months ago.

AT&T AlienVault USMIt's has been very stable.

Their support has been stellar, any issues that we had with trying to get it configured or trying to interpret instructions, we could just make a quick phone call and they were there to help us.

I'd say it was kind of in the middle, complexity-wise. It's actually fairly easy to deploy a new client. 

It's competitive with other similar solutions; however, I don't do the billing so I can't properly comment on it.

Most of our clients are small to medium-sized businesses; they can't afford to go out and purchase a SIEM on their own. They're looking for us to provide something for them. This was why we provide HCZ cybersecurity and Alien Vault, etc. 

If you're in an MSP and you're servicing small to medium-sized clients, this is definitely a product that you want to look at and evaluate. When we were doing our evaluations, we were looking at the applications that are supported out-of-the-box, without having to develop any special ATIs — we wanted a pre-built application that supported most of the applications that we use within our client base.

On a scale from one to ten, I would give this solution a rating of eight.

I'd like to see a little bit more work, out-of-the-box, regarding the dashboards. I'd like to see them provide us with branding capabilities, to be able to put our logos on the dashboard so that the client understands that it's coming from Ice Consulting instead of Alien Vault.

We have three main uses for the solution. They are compliance, incident response, and as a tool for information security.

The solution has excellent compliance and has good incident response.

There are multiple tools for information security. The solution includes all the latest advances on the network and host intrusion detection systems.

The out-of-the-box features are great. You don't have to jump to different consoles as everything is right there. Everything from a security standpoint can be handled via one screen.

The solution could be improved in three ways. The first one is user behavioral analytics. They need work.

The second one is cloud-related usage. The solution already has quite good tools, however, they need better integration tools for linking with Office 365, Google Suite, and so on.

The third one improvement could be a bit more customization for security products. If someone has an antivirus where it is customizable they need to have the ability to easily connect everything together.

I've been dealing with the solution for four years.

The solution is very stable. We haven't had issues so far in terms of using it.

The solution is quite easy to scale. You just need to install the standard solution. You don't have to change the whole installation. In the case of the cloud deployment version, you only need to add sensors. In either case, you need to have the correct licenses, however, it's quite simple to accomplish.

Technical support has always been quite good. With the product itself, we haven't personally had any issues. However, a lot of times our customers or engineers contact AlienVault support with a request to help to start a new correlation rule, integration, or other issues. When that happens, support always answers and gives them all the details they need.

As a reseller, we've looked into other solutions, however, we find this product to be the best option for our customers time after time.

The initial setup is pretty easy. Anyone can install this solution within four or five hours. They don't need to be engineers in order to do that.

By that point, it will already be prepped and can show us what is happening from a security point of view.

It's quite easy to install and deploy. You don't need a security team for ten people. There's a lot of automation within the tool, so you only really need one or two security staff to operate it for a company of, for example, 500 people.

In comparison to the competition, it's a very inexpensive option, whether you use the cloud or the on-premises deployment models. You also get great value for money as you do get a lot of very good tools that come standard with the solution as well.

We're not using the solution ourselves. We're resellers.

USM Anywhere is cloud-based, although they have a different version that is on-premises or on a private cloud called the USM Appliance. We're using the on-premises version, which is quite different from the cloud version.

Overall, I'd rate the solution nine out of ten. There are a few areas where they can improve, however, overall, it's been a very good product for us and our customers.

We'd recommend the solution. We've looked into other options and we always come back to this product.

We have customers from the retail, industrial, strategic resource, and OT infrastructure sectors who are using AT&T AlienVault USM. The solution has several use cases.

I like that AT&T AlienVault USM is deployed on cloud, because the previous solution, the all-in-one solution wasn't, so we had a lot of problems with the all-in-one solution. Either the database was corrupted, or there was a large delay in the appliance. With AT&T AlienVault USM being on cloud, all of those problems disappeared.

Another feature I like about the solution is the ability to add apps. It's a really good feature.

AT&T AlienVault USM is a very intuitive tool, especially for analysts. It's easy to use.

An improvement for AT&T AlienVault USM is the option for us to build the connectors ourselves, for us to do the parsing ourselves, because those options disappeared with the version of the solution that we're currently using. I know I can talk to the vendor to ask for a new parsing option for the application, for any new platform, but I understand that it can take several months. Adding a parsing interface for the customers would be good.

AT&T AlienVault USM is a stable solution.

AT&T AlienVault USM is a scalable solution, especially because we have the option to use more sensors, and we have an average scale of log space for log rotation.

We don't deal with the support team for AT&T AlienVault USM, in terms of big issues, but in terms of them answering a question, or giving information about design specs, their response is good. Their response is correct, so we have no problem with the support for this solution.

From one to five, where one is bad and five is good, I'm rating their support a four.

The initial setup for AT&T AlienVault USM was easy.

We evaluated another product: AlienVault OSSIM, but only for testing, we did not suggest it to our customers.

We are using AT&T AlienVault USM. It's our main SIEM solution. We've been a partner of AT&T for four to five years. We still have a customer using the all-in-one solution, but now we are mainly promoting AlienVault USM Anywhere.

I know that the solution is undergoing changes to become even more useful, so we have no problems with it. There's no problem, even in terms of integration.

We use three people for the deployment and maintenance of the solution. One person is in charge of designing and implementing. Another person supports the implementation and the requirements of the customer. The third person does the monitoring exclusively. We provide our customers with the services of a security operations center.

I'm recommending AT&T AlienVault USM to others and I'm rating AT&T AlienVault USM eight out of ten.

We are using AT&T AlienVault USM for SIEM, collecting logs from clients, traffic, analyzing, forensics, and security.

AT&T AlienVault USM is good for ELK Stack, the user experience is great because of its architecture. The ELK has a great performance and it has very good speed in the search and Kibana. Additionally, the visuals and dashboards and very nice and customizable.

The AT&T AlienVault USM is okay, but the relational database is not very good for large amounts of data. For example, many logs cannot be processed. It has been very slow for the queries and some data which are large, it is not very good in this case.

I have been using AT&T AlienVault USM for approximately five years.

We are using AT&T AlienVault USM as a client, if we want to increase the data we can collect more data because the solution can expand well horizontally.

Between the cellphones and laptops usage, we have more than 250 users using his solution in my organization.

We have not used the technical support but we have clear documentation that we use.

The initial setup was straightforward. We have a server room which we deploy from.

The maintenance of the solution is not very difficult.

I would recommend this solution because it is simple to deploy, has high performance, and has a great user experience.

I rate AT&T AlienVault USM a nine out of ten.

General use cases would be for patch management and vulnerability management. The devices that are on the network may need patching if they're outdated. For any device or node that has entered the network and may be considered a threat, the HTTPS ports and different nodes need to be monitored for incoming and outgoing traffic. We could put in security rules for monitoring the actual devices down to the USP level, and we can also get the vulnerability information from OSX, and then provide that information to the IT teams.

In terms of the version, usually, when the updates come, the updates need to be aggregated to the customer, but at this moment in time, I am yet to secure a customer in that space due to the current COVID crisis in the country, across the Pacific, and globally.

In terms of deployment, the endpoints are on-premise, but it would be cloud-based in terms of the platform. So, it could be both depending on the customer. They would either have cloud or hybrid.

In terms of monitoring, my best feature would be the monitoring of components across the network. It monitors the respective nodes and any new node that comes onto the network and provides reports. The reporting dashboards are really helpful for management in terms of making decisions around patch management.

It is an all-in-one package. In terms of the selling points, to the best of my knowledge, it has eight different selling points or eight features, and they're all interlinked, which most of the infrastructure setups here do not have. They have separate systems for monitoring the networks. So, USM can cater based on those eight capabilities.

I've been using it just for my own personal upskilling in terms of how the product works. At the moment, it is pretty straightforward and simple, and it is working how it is supposed to. The feedback would come once it is deployed to customer sites. They'll be using it on a more frequent basis, and that's when the feedback would come in terms of the areas in which they're facing issues or are looking for simplicity.

I have been using this solution for the last eight to 10 months.

So far, I haven't seen any patches or updates from the partner or the OTX site to show any issues in terms of stability. Based on the frequency of the updates, at the moment, it seems stable.

It is easy to scale. It comes with all features, as opposed to separate individual modules. To my knowledge, you can scale it for your organization as and when there is a requirement or the organization grows. So, in terms of scalability, there is no problem. After you get it up and running, as the organization grows, the engines will be able to pick up that information.

It is really good for medium and large companies, but it can also be used for small organizations. Instead of deploying it to a small organization, you could provide a service where it is not on the customer site, and you basically link into your nodes for small customers. So, you install it for medium and large customers, and for small customers, you install it on your premise, and then you sell the individual features that they may request.

I have not been in touch with their technical support. I deal with the technical account manager. When I read up the information and there is something that I'm not sure about, I check my resources and see what's available online. If none of the available resources are helpful, I reach out to my account manager who then puts me in touch with the technical team. I presume that if we encounter any issues in deployment, it would be based on a customer's demography or the setup.

If you're not familiar with it from a tech perspective, it might be confusing for you, but from what I've seen and based on my experience, it is pretty simple and straightforward.

The user guides are also very helpful if you hit any roadblocks. It is very straightforward in terms of the instructions to set it up, but you should have minimum tech experience in understanding the documentation, which is fair enough and good because you don't want it to be too simple to set up that companies would say, "Well, we don't need IT if anybody can do this." So, you'd need some technical background to at least understand the documentation or the user guide.

I've only installed it for myself. It took a short amount of time to get it up and running. The deployment duration would depend on a customer's infrastructure size and the number of nodes that a customer has. It will also depend on the data collection that the agents or the engines need to do to protect the information and then put it in its database.

Its price is in the medium to upper range.

I would definitely recommend this solution, but I would also do a pre-assessment of the organizational setup and infrastructure. I'm a reseller, and it is obviously my top priority that we sell the product

If you look at the Gartner Magic Quadrants, you will see AlienVault is up there in the upper right quadrant, which makes it one of the top recommended solutions. That is the reason for my partnership with AT&T Cybersecurity for the product.

I would rate AT&T AlienVault USM a nine out of 10. No solution is 100% perfect.

I am using the solution for security information and event management.

The solution has all the features that we need, however they do not work correctly.

This solution has too many issues with integration with other technologies. For example, you can configure the solution to integrate with your technology today but tomorrow it will stop working. You have to continually update the login, save the issue, and create a ticket with support. It is a long process that takes too long for the support to resolve quickly.

In the future, I would like to see all these features of the solution working properly.

I have been using the solution for two years.

The solution is not stable. Sometimes the virtual machines are not working and it is not a network issue. There are many compatibility issues. There have been times when upgrading the firmware the device is not operational, you then have to restore to the older version.

The customer support has not been very helpful when issues arise.

The price for this solution is very good, but since the features do not work the price is expensive.

I would not recommend anyone to use it.

I rate ATT AlienVault USM a one out of ten.

We provide information security services to clients. We are seeking some clients to provide monitoring services by using AlienVault. We are also providing AlienVault USM Anywhere, which is cloud-based and has integration with cloud platforms such as AWS, Azure, and Google Cloud. 

Asset discovery and vulnerability scanner are good features. The integration between this solution and OTX, which is an AlienVault platform for Open Threat Exchange, is also a valuable feature. It is also quick and easy to deploy, so you can quickly engage with a customer's environment.

Its reporting tools need improvements. It would be good if they can provide integration with other ticketing systems. Currently, we only have integration with Slack and Jira.

It is also a bit slow, and its replication engine can be improved.

I have been using this solution for six months.

We provide technical support for our clients.

I have used McAfee ESM. McAfee ESM has many good features, but it is not very integrated with cloud-based assets. AlienVault is already a cloud-based solution, and it is native to cloud assets, which gives AlienVault an advantage over McAfee ESM. On the other hand, McAfee ESM is much better than AlienVault in terms of search engine, data collection, and events. 

It is very easy to deploy. It just takes one or two days and allows you to engage with your customer's environment quickly.

Its price is much lower than McAfee ESM.

I would encourage others to go with this solution because it is easy to deploy, and it provides good tools to know more about your network and the traffic on it. Its reporting needs some improvements, but it fulfills the needs.

I would rate AlienVault USM an eight out of ten.