Leaderboard for OpenText Contact Center Analytics
Check out the members with the highest scores who have reviewed OpenText Contact Center Analytics.
#1. Abbasi Poonawala
125
Points
Chief Enterprise Architect at a financial services firm
Reviewed OpenText Contact Center Analytics:
Analytics has reduced churn and improved IVR routing but now needs better data integration
#2. reviewer2793621
110
Points
Assistant Director at a consultancy
Reviewed OpenText Contact Center Analytics:
Sentiment insights have reduced customer churn and transform daily client interactions#3. reviewer2793831
110
Points
Software Development Engineer at a tech vendor
Reviewed OpenText Contact Center Analytics:
Data-driven insights have improved contact center efficiency and boosted customer satisfaction#4. reviewer2793885
110
Points
Architect Ecm at a consultancy
Reviewed OpenText Contact Center Analytics:
Speech analytics has transformed how I measure sentiment and improve contact center performance