We primarily use the solution as a WiFi controller.
DevOps System Engineer at Monash University
Scalable with good monitoring and good stability
Pros and Cons
- "The installation process is nice and easy."
- "We would prefer it if the solution could be less expensive."
What is our primary use case?
What is most valuable?
The solution is very stable.
There are good monitoring capabilities on offer.
We have found that the solution is quite scalable.
The installation process is nice and easy.
Its cloud machine has AI and machine learning, and therefore, it can help ensure IT has good monitoring and quicker response time as well as good troubleshooting capabilities.
What needs improvement?
We would prefer it if the solution could be less expensive.
For how long have I used the solution?
I've been dealing with the solution for eight years.
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What do I think about the stability of the solution?
We have found the solution to be stable. There are no bugs or glitches. It doesn't crash or freeze. It's very reliable.
What do I think about the scalability of the solution?
The solution is quite scalable. There are no limitations at all.
We have five to ten different companies that use the solution and they are all different sizes.
How are customer service and support?
The customer service is okay. Mostly the client deals with it if they run into issues.
How was the initial setup?
The installation process is not overly difficult or very complex. It's nice and simple and we found it to be a straightforward process. It only took five minutes to get it up and running. I've very fast to set up.
What about the implementation team?
I've handled the implementation myself. I didn't need a consultant or anyone else to assist me.
What's my experience with pricing, setup cost, and licensing?
The solution costs a bit too much. We would like it to be less.
Users need to pay a yearly licensing fee.
What other advice do I have?
We are Juniper partners.
I'd rate the solution at a nine out of ten. We've been very pleased with its capabilities so far.
I would recommend it to others to use. The technology is fantastic.
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner

Business Development Manager at a tech vendor with 501-1,000 employees
Stable with good AI capabilities and helpful technical support
Pros and Cons
- "The Artificial Intelligence on offer is very useful."
- "The support on offer to other vendors switching - like Aruba or Ruckus - could be improved."
What is our primary use case?
We primarily use the solution for education customers.
What is most valuable?
The solution offers a very good open API.
It has excellent programmability.
The Artificial Intelligence on offer is very useful.
The initial setup is very straightforward. It's a pretty user-friendly process.
The stability is very good.
We can scale the solution if we need to.
The technical support is extremely helpful and we've found that the documentation is very extensive.
What needs improvement?
The support on offer to other vendors switching - like Aruba or Ruckus - could be improved.
For how long have I used the solution?
I've been using the solution for three years or so. It's been a while. I've used it over the last 12 months as well.
What do I think about the stability of the solution?
The stability is excellent. There are no bugs or glitches. It doesn't crash or freeze. It's reliable.
What do I think about the scalability of the solution?
The solution offers very good scalability. If a company needs to expand it, they can.
We typically work with medium to large-sized organizations.
We have about ten users on the solution currently.
How are customer service and technical support?
Technical support is excellent. They are extremely helpful and responsive. We are quite satisfied with their level of attention.
On top of that, they offer very comprehensive documentation. It's helpful for learning about the product and troubleshooting.
How was the initial setup?
The initial setup is very straightforward. It's simple. They make it very user-friendly. It's not overly complex.
The deployment can take one to two weeks on average. It's not too long.
It requires a team of ten or fewer people to handle deployment and maintenance. Typically, we have three engineers per project.
What about the implementation team?
We handled the implementation ourselves.
Which other solutions did I evaluate?
We evaluated other solutions, such as Cisco Meraki and Aruba.
We found that Juniper's offering of their API's open interface and Artificial Intelligence were much better. That's why we ended up choosing them instead of other options.
What other advice do I have?
We are a Juniper distributor. I'm a reseller, not a direct end-user or customer.
We use multiple deployment models, including on-premises and the cloud.
I'd recommend the solution. It's a very, very scalable solution and also has very, very good and very powerful programmability and open API interfaces. If a company wants to get the most benefits from the solution, they need to spend some time with the programming engineers to explore the APIs and the interface. It would be a good solution for large enterprises. It could also work for smaller organizations.
I'd rate the solution at a nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
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Good scalability but the solution has stopped developing
Pros and Cons
- "There weren't any scalability issues, the product did what it had to do."
- "The biggest issue was that Juniper stopped developing, so we had to look for another solution."
What is our primary use case?
I am a coordinator and senior IT specialist and we use the product to provide wireless to our customers. There are about 1,000 people using the product in the company. At the time of deployment, we'd moved to a new location so there was no previous wireless option on site.
What is most valuable?
I can't say that there's anything valuable in the product now. We've reached end-of-life with it and are now getting an alternative solution.
What needs improvement?
The biggest issue was that Juniper stopped developing, so we had to look for another solution. If they were to continue development, I would like to see a decent portal functionality, WPA3, and support. Probably some kind of API as well.
For how long have I used the solution?
I've been using Juniper WLC Series for about seven years now.
What do I think about the stability of the solution?
We had some initial issues with stability, but it was solved after some time and there were no further problems.
What do I think about the scalability of the solution?
There weren't any scalability issues, the product did what it had to do.
How are customer service and technical support?
The technical support was fine until they stopped developing the product and then it was bad because there was no support. We have one person in the company responsible for maintenance.
How was the initial setup?
The initial setup was straightforward.
What other advice do I have?
Deployment of the product took a few months and we used a consultant for that purpose.
We have recently moved to implementing Aerohive. They are an ongoing business so the product is fully supported and it has the latest technology, and it's a cloud-based solution.
I would rate the Juniper a seven out of 10.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
IT Engineer at a tech services company with 51-200 employees
Provides a sound Wi-Fi infrastructure
What is most valuable?
- Client load balancing
- Multiple SSID support
How has it helped my organization?
Provides reliable and effective Wi-Fi to our clients and it is very scalable for high density installations.
For how long have I used the solution?
Two years. (WLA522 AP)
What was my experience with deployment of the solution?
Deployment in conjunction with WLC and ringmaster caused no issues.
What do I think about the stability of the solution?
No issues with stability.
What do I think about the scalability of the solution?
No issues with scalability.
Which solution did I use previously and why did I switch?
Changed solution as the demand for Wi-Fi grew.
What about the implementation team?
Set-up was was in conjunction with third-party vendor and it was fairly straightforward.
What was our ROI?
High.
Which other solutions did I evaluate?
As always other options were looked at during the initial phases of the project.
What other advice do I have?
- Suited our needs
- Fairly straightforward to set up
- Provides a sound Wi-Fi infrastructure
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Senior IT Administrator at a energy/utilities company with 501-1,000 employees
Do a proof of concept to make sure you like the product then go for it
What is most valuable?
The Scalability it has has to add up to 256 Wireless Access Points for future expansion.
How has it helped my organization?
Allows end users to roam the office and be productive wireless without being plugged into an Ethernet cable
For how long have I used the solution?
Juniper WLC880R - one year
What was my experience with deployment of the solution?
No deployment has issues everything went great
What do I think about the stability of the solution?
No as long as you upgrade to current software release from Juniper
What do I think about the scalability of the solution?
No as it can handle 256 wireless access points
How are customer service and technical support?
Customer Service:
10 out of 10
Technical Support:10 out of 10 as they stay with you until they fix the problem
Which solution did I use previously and why did I switch?
No previous solution used.
How was the initial setup?
Straightforward
What about the implementation team?
Through vendor team very professional consultants and very knowledgeable about the product.
Which other solutions did I evaluate?
I was not part of the choosing of the product.
What other advice do I have?
Do a proof of concept to make sure you like the product then go for it.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
QA Engineer at a tech vendor with 201-500 employees
Start small then grow
Valuable Features
- Ranagement Flexibility - RingMaster (8/10)
- Virtualisation of Infrastructure (WLCv case)
- Controllers (9/10)
Room for Improvement
WLCv was a product at the being of its evolution, so there was room for improvement there.
Use of Solution
2 years.
Deployment Issues
No issues encountered.
Stability Issues
No issues encountered.
Scalability Issues
I've never executed scalability tests, but others did and there were no big issues there.
Customer Service and Technical Support
Very good. They have very experienced engineers on the site I worked on.
Initial Setup
The initial setups are pretty straightforward. They have good enough installation user guides.
Implementation Team
In-house.
Other Advice
Start with a small implementation and if it suits the needs for the business, then go for larger deployments.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

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