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Siebel Contact Center vs Vertical Solutions VContactCenter comparison

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Buyer's Guide
Contact Center Platforms
April 2024
Executive Summary

We performed a comparison between Siebel Contact Center and Vertical Solutions VContactCenter based on real PeerSpot user reviews.

Find out what your peers are saying about Genesys, Five9, Amazon Web Services (AWS) and others in Contact Center Platforms.
To learn more, read our detailed Contact Center Platforms Report (Updated: April 2024).
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768,886 professionals have used our research since 2012.
Ranking
10th
out of 36 in Contact Center Platforms
Views
49
Comparisons
39
Reviews
0
Average Words per Review
0
Rating
N/A
18th
out of 23 in CRM Customer Engagement Centers
Views
31
Comparisons
22
Reviews
0
Average Words per Review
0
Rating
N/A
Buyer's Guide
Contact Center Platforms
April 2024
Download Free Report
Find out what your peers are saying about Genesys, Five9, Amazon Web Services (AWS) and others in Contact Center Platforms. Updated: April 2024.
DOWNLOAD NOW
768,886 professionals have used our research since 2012.
Comparisons
Also Known As
VContactCenter, Vertical Solutions ContactCenter
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Oracle
Vertical Solutions
Overview
Oracle's Siebel Contact Center transforms a business's call center into an integral part of its total sales, marketing, and service delivery strategy. The application enables agents to handle service, support, and sales interactions seamlessly across all communication channels. As a result, businesses can reduce costs while enhancing service delivery.
VContactCenter includes all of the features you need to automate and strengthen your service interactions, deliver seamless consistent support based on proven business processes, and run an efficient operation. With VContactCenter, you can grow and change to meet new business challenges and opportunities. This contact center CRM is available for all environments - on-premise, via private cloud, or SaaS/public cloud.
Sample Customers
Southwest Airlines Co., Smiles S.A., Telekom Deutschland GmbH, Turk Telekom, Contact Management Center A.S., City of Atlanta, Ricoh Europe plc., City of Atlanta, BT
A.O.Smith, DPSciences, City of Sioux Falls, ACCO Brands, Sprint, eProtex, ABB, Mitsubishi, Fujitsu, Rubbermaid, Lumenate
Buyer's Guide
Contact Center Platforms
April 2024
Download Free Report
Find out what your peers are saying about Genesys, Five9, Amazon Web Services (AWS) and others in Contact Center Platforms. Updated: April 2024.
DOWNLOAD NOW
768,886 professionals have used our research since 2012.

Siebel Contact Center is ranked 10th in Contact Center Platforms while Vertical Solutions VContactCenter is ranked 18th in CRM Customer Engagement Centers. Siebel Contact Center is rated 0.0, while Vertical Solutions VContactCenter is rated 0.0. On the other hand, Siebel Contact Center is most compared with , whereas Vertical Solutions VContactCenter is most compared with .

We monitor all Contact Center Platforms reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.