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LiveChat vs UserVoice comparison

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LiveChat Logo
LiveChat
Read 6 LiveChat reviews
182 views|148 comparisons
100% willing to recommend
UserVoice Logo
UserVoice
Read 5 UserVoice reviews
0 views|0 comparisons
100% willing to recommend
Buyer's Guide
Help Desk Software
May 2024
Executive Summary

We performed a comparison between LiveChat and UserVoice based on real PeerSpot user reviews.

Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in Help Desk Software.
To learn more, read our detailed Help Desk Software Report (Updated: May 2024).
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769,662 professionals have used our research since 2012.
Featured Review
Anonymous User
We cannot monitor it 24/7, so the ability to leave a message if we are not on helps us capture those interactions.
Every company searches for ways to have authentic conversations with there clients, especially those prompted by the client. Also, people don’t... Read more →
Anonymous User
The knowledge base was instrumental in elevating our self-help tools for clients. We took all of our user guides to...
We utilized the KB as our primary hub for product-based questions. We took all of our user guides to the cloud, as well as other client-facing... Read more →
Ranking
34th
out of 59 in Help Desk Software
Views
182
Comparisons
148
Reviews
0
Average Words per Review
0
Rating
N/A
18th
out of 19 in Customer Feedback Management
Views
0
Comparisons
0
Reviews
0
Average Words per Review
0
Rating
N/A
Buyer's Guide
Help Desk Software
May 2024
Download Free Report
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in Help Desk Software. Updated: May 2024.
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769,662 professionals have used our research since 2012.
Comparisons
Also Known As
chat.io
Learn More
LiveChat
UserVoice
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Overview

Premium live chat software with help desk features.

Used by businesses to provide amazing customer service, increase online conversion and improve sales results.

LiveChat is a quality customer service software for companies striving to constantly improve their customer experience.

Easy to implement, easy to pick up from day 1 by customer service agents, easy to use by customers on your website.

Give it a try at https://www.livechatinc.com

From scalable support with automated answers to common questions and support ticketing, to staying on top of churn (and drive word-of-mouth referrals) with satisfaction surveys, to in-depth product feedback we'll give you all the tools to fully engage and understand your users. Everything you need to build a healthy SaaS or mobile app business. It only takes a few minutes to embed a UserVoice widget, or mobile SDK, into your app giving you have a comprehensive solution for anything your users can throw at you.
Sample Customers
Our product is used by over 29,000 companies in 140 countries worldwide. List of our customers includes brands such as: ASUS, Samsung, ING, Roku, LG Electronics, Better Business Bureau, Kaspersky Lab, Daimler, Air Asia, Tele2, Adobe, Orange, Zalora, HarveyNorman, Bombardier and many more.
PicCollage, FullContact, Bing Ads, zynga, Microsoft, Zillow, hootsuite, Sephora
Top Industries
VISITORS READING REVIEWS
Computer Software Company14%
Manufacturing Company14%
Financial Services Firm10%
Outsourcing Company10%
No Data Available
Company Size
REVIEWERS
Small Business88%
Midsize Enterprise13%
VISITORS READING REVIEWS
Small Business25%
Midsize Enterprise13%
Large Enterprise62%
No Data Available
Buyer's Guide
Help Desk Software
May 2024
Download Free Report
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in Help Desk Software. Updated: May 2024.
DOWNLOAD NOW
769,662 professionals have used our research since 2012.

LiveChat is ranked 34th in Help Desk Software while UserVoice is ranked 18th in Customer Feedback Management. LiveChat is rated 9.8, while UserVoice is rated 8.6. The top reviewer of LiveChat writes "We cannot monitor it 24/7, so the ability to leave a message if we are not on helps us capture those interactions". On the other hand, the top reviewer of UserVoice writes "The knowledge base was instrumental in elevating our self-help tools for clients. We took all of our user guides to the cloud, as well as other client-facing documents". LiveChat is most compared with , whereas UserVoice is most compared with .

We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.