We performed a comparison between Ivanti Service Desk [EOL] and vRealize Business for Cloud based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in IT Service Management (ITSM)."The initial setup was quite simple; installing just took a few minutes."
"Incident management is a valuable feature."
"Ivanti offers us the flexibility to transform it from purely an internal IT tool to something we can use across multiple departments. There's now a queue of departments waiting to onboard and get their processes built. The flexibility within the workflow is excellent."
"It is highly configurable with PinkVERIFY status."
"The tool supports a lot of standard reporting KPIs."
"The most valuable features of the Ivanti Service Desk are service requests and incident management."
"The best feature is that SLAs are automatically tracked, so when we breach something, we can set up email escalations as well."
"Incident management and service request management features are the most valuable."
"The most valuable feature is that it has a very easy and adaptive look and feel, compared with some other cloud solutions."
"The tool helps us to monitor the services provided to customers as a cloud provider. The product is a monitoring solution that helps customers pay for their utilization of services."
"The most valuable feature is that it allows us to compare the billing between the clouds."
"The way the dashboard works with the main orchestrator to combine different types of cloud providers is helpful."
"This solution has made us aware that we are over-provisioning our virtual machines."
"The flexibility is the product's most valuable feature."
"The product provides excellent daily reports."
"I like the integration with other applications or vendors."
"You have limited ability to customize how Ivanti renders. It's a fairly strict design that doesn't offer you much freedom to alter the rigid, two-column layout on the screen. You can choose between one column or two, but that's about it. The presentation is probably the biggest weakness."
"You must be very technical to configure it."
"When we need to implement changes, it usually takes two to three days to happen, making it a very time-consuming process."
"The mobile service is minimal and doesn't provide sufficient capabilities."
"Ivanti Service Desk could improve the GUI because it is not as good as other solutions, such as BMC or ServiceNow. If Ivanti Service Desk works on the GUI and makes it more user-friendly, and its content more attractive it might help the solution in the long run."
"The documentation for migration which includes migration from one version to another or cloud to on-premises is not available in detail. There is no proper planning on metadata updates. I am not able to do the data movement with the package push."
"The administrative side of it could be a little more intuitive. This is the side that you use to do customizations. It is very customizable, but it could be a bit more intuitive and user-friendly. Their support can also be better in terms of response time. Currently, their response time is a little slow."
"The interface can be improved. It can be made more interactive for self-service users."
"Better integration with other VMware toolsets would be beneficial."
"The product needs some investment in configuration. I would like to see better and more optimized configuration in the tool's future releases."
"The solution's private cloud is much too expensive."
"There are some kinks to resolve with the Web GUI user interface, as it freezes at times."
"The pricing model is complicated and would be more predictable if it were simplified."
"The knowledge base is not available for the engineers, which is something that needs to be improved."
"I would like it if they could provide their customers with more qualified support."
"It would be a good idea for VMware to be compatible with the most popular orchestration tools in the market."
Ivanti Service Desk [EOL] doesn't meet the minimum requirements to be ranked in IT Service Management (ITSM) with 8 reviews while vRealize Business for Cloud is ranked 12th in Cloud Cost Management with 10 reviews. Ivanti Service Desk [EOL] is rated 7.6, while vRealize Business for Cloud is rated 8.4. The top reviewer of Ivanti Service Desk [EOL] writes "Beneficial connectors, useful service requests, and setup straightforward". On the other hand, the top reviewer of vRealize Business for Cloud writes "Complete solution for automation, orchestration, and end-to-end lifecycle management". Ivanti Service Desk [EOL] is most compared with ServiceNow, Cherwell Service Management, JIRA Service Management and Freshservice, whereas vRealize Business for Cloud is most compared with VMware Aria Operations, VMware Aria Automation and VMware Aria Cost powered by CloudHealth.
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