We performed a comparison between IBM Tivoli Service Request Manager [EOL] and OpenText Service Manager [EOL] based on real PeerSpot user reviews.
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IBM Tivoli Service Request Manager [EOL] doesn't meet the minimum requirements to be ranked in Help Desk Software while OpenText Service Manager [EOL] is ranked 17th in Help Desk Software with 48 reviews. IBM Tivoli Service Request Manager [EOL] is rated 0.0, while OpenText Service Manager [EOL] is rated 7.2. On the other hand, the top reviewer of OpenText Service Manager [EOL] writes "A solution that works out of the box. The solution's real strength is its ability to change for your organization's infrastructure". IBM Tivoli Service Request Manager [EOL] is most compared with , whereas OpenText Service Manager [EOL] is most compared with ServiceNow, JIRA Service Management, OpenText Service Management Automation X (SMAX) and BMC Helix ITSM.
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