We performed a comparison between Freshservice and Nutanix Cloud Manager (NCM) based on real PeerSpot user reviews.
Find out in this report how the two Cloud Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Its ease of use is fantastic. It is just above and beyond, especially when you compare it to something like Cherwell, Salesforce, or anything like that. It is on its own level. It is so easy to administer. The way everything is organized and the way it builds its own documentation is very good."
"The most valuable feature is the sandbox, which allows me to test new configurations, automations, and workflows before taking them live on the production system."
"The admin feature is the UI, so it's very clean. The asset management and its model are valuable as well."
"The solution’s timely automated triggers increase our IT team’s productivity."
"It has a very easy, flexible model. You can open up a particular module and work on the next. That's what we did. Overall, it provides a simple way of getting your support teams up and running. That was one thing that I thought was quite easy to do."
"The most valuable feature of Freshservice is you can assign downloaded tickets and the reports are useful."
"We find its ability to track what's going on with each request very valuable. We are also able to merge ticket requests and assign them to different groups in the company. We have another department that uses the same system."
"We really like the Freshchat widget that allows people to engage with our FAQs on any kind of webpage or web property."
"The Nutanix stack is hyper-converged. I don't need to buy expensive SAN storage because it's integrated into the hardware appliance. That's the best part. We get excellent latency by leveraging local storage."
"The solution's support for scripts... has reduced the man-hours it takes to deploy and support applications because we don't have to rewrite all the scripts."
"I like being able to expand my workload with Nutanix Cloud Manager at the best cost."
"It has cut down our maintenance time significantly and simplified our processes for backups."
"We use Calm's one-click self-service feature and it's really transforming the team's efficiency. The teams are used to being reactive, which is typical of what you find in IT organizations and service providers. Customers run into problems and teams react. What we're trying to do is reduce that slope and be more proactive in approach. The one-click ability is enabling us to take some of those activities and put them into operation, versus people manually responding."
"Using X-Play is simple. In three steps you can define things and there is also a wizard to guide you... The wizard is the simplest way to automate and the resulting automation saves us time."
"The 1-Click Centralized Upgrades are really nice. When you go in and want to upgrade your Cluster, you just click a button and everything will upgrade. You don't have to go to each individual server to do the upgrades."
"The solution’s ease of use is mind-blowing."
"The ability to customize the user interface is a bit lacking, and the reporting is a bit lacking because they're very stringent upon what you can pull reporting-wise within Freshservice. They have a lot of built-in reports that are very nice, but when it comes to customizing these, they just provide you with certain data. When you try to build your own report wizard, you aren't able to go and select some of the data that is shown in some of the reports that come with Freshservice. This is something that we have brought up with our account representative, and we have suggested these as feature updates in the future. We're still waiting on them to go and implement something like that."
"The analytics could be better."
"Freshservice could improve the delegation and workflow management features."
"The most significant area for improvement is consistency across the different modules, as they are inconsistent. It makes me think the modules have different development teams with no consistent approach. From an end-user perspective, I can do certain operations in one module, such as instant management, but not in problem management, for example, and I don't see why that should be the case. It would be good to see more consistency in the development process."
"Freshservice could improve the integration with Microsoft Outlook."
"They can improve the search. While searching the inventory, when I cancel a selected category, the search box disappears, and I have to reload the page. It is a small glitch. Currently, we can have only one plan per subscription. All users have to be on the same plan. We can't have two users for plan A and five users for plan B. It might be good if there was an option to have different plans within one subscription so that you can assign each agent to the corresponding plan."
"Freshservice has issues around how assets get picked up, requiring a lot of parameter changes within to network to ensure the system discovers everything."
"Freshservice's technical support has issues with delays and translations."
"There is room for improvement in the remote script execution. The way logs are shown in Calm, it's not always keeping up properly. It's really the interface that needs attention there. I believe it is something being worked on at the moment by Nutanix."
"We have had our fair share of issues while upgrading early on, but the process now is working flawlessly."
"The one thing I wish it had was that it worked more closely and more cleanly with custom data inputs, which I know is a lot to ask."
"There have been bugs. We've seen what looked like some storage inefficiencies in reports and, when we went in to look, we found they were false alarms. That was something they corrected on the fly."
"LCM could be our second favorite feature right up there with One-Click Upgrades if it worked as smoothly but We have had a few issues with LCM but those appear to have been related to OEM hardware vendor not in sync with Nutanix software, not sure how this could be improved in the future."
"We use Nutanix only for our dev and test environments. Our production environment is VMware, and that is totally separate. But we do transfer data between them. That's a challenge because we need to frequently bring the production data into our test environment and that's a big transfer. If we could do a cross-storage transfer, like a transfer from NetApp or Nimble Storage into Nutanix with automation, that would greatly help us."
"Initial setup can be complex and requires professional services."
"You can set up DHCP but it's a little bit clunky. I wish they would streamline and centralize the management of DHCP."
Freshservice is ranked 14th in Cloud Management with 29 reviews while Nutanix Cloud Manager (NCM) is ranked 3rd in Cloud Management with 72 reviews. Freshservice is rated 8.0, while Nutanix Cloud Manager (NCM) is rated 8.8. The top reviewer of Freshservice writes "Provides excellent traceability along with improved efficiency and reliability". On the other hand, the top reviewer of Nutanix Cloud Manager (NCM) writes "An intuitive and easy-to-learn product that saves cost and time". Freshservice is most compared with ServiceNow, JIRA Service Management, Zendesk, Microsoft Project and ManageEngine ServiceDesk Plus, whereas Nutanix Cloud Manager (NCM) is most compared with vCloud Director, Morpheus, Nutanix Cloud Infrastructure (NCI), VMware Aria Operations and OpenNebula. See our Freshservice vs. Nutanix Cloud Manager (NCM) report.
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