We performed a comparison between Freshdesk and IBM Tivoli Service Request Manager [EOL] based on real PeerSpot user reviews.
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Freshdesk is ranked 9th in Help Desk Software with 27 reviews while IBM Tivoli Service Request Manager [EOL] doesn't meet the minimum requirements to be ranked in Help Desk Software. Freshdesk is rated 8.4, while IBM Tivoli Service Request Manager [EOL] is rated 0.0. The top reviewer of Freshdesk writes "Incredibly user-friendly, flexible, and affordable". On the other hand, Freshdesk is most compared with JIRA Service Management, ServiceNow, Microsoft Dynamics CRM, Spiceworks and TOPdesk, whereas IBM Tivoli Service Request Manager [EOL] is most compared with .
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