We performed a comparison between Freshdesk and Get Satisfaction based on real PeerSpot user reviews.
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Freshdesk is ranked 1st in Customer Experience Management with 27 reviews while Get Satisfaction is ranked 11th in Customer Feedback Management. Freshdesk is rated 8.4, while Get Satisfaction is rated 7.0. The top reviewer of Freshdesk writes "Incredibly user-friendly, flexible, and affordable". On the other hand, the top reviewer of Get Satisfaction writes "I can invite advocates in to help with community management. It integrates with other customer support products". Freshdesk is most compared with JIRA Service Management, ServiceNow, Microsoft Dynamics CRM, Spiceworks and BMC Helix ITSM, whereas Get Satisfaction is most compared with .
We monitor all Customer Experience Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.