Falcon.io vs Verint Messaging comparison

Falcon.io provides a platform for social media marketing and customer experience management. It features tools for social media listening, engagement, publishing, measuring and customer data management. Using it marketers and companies can deliver more personalized brand experiences, across touchpoints, based on enriched customer profiles. The platform is complemented by comprehensive support and consultancy services.

Deliver great customer experiences on the messaging channels your customers use every single day with personalized conversations, intelligent automation, and actionable insights.

Verint Messaging brings together all of your messaging channels in a unified agent desktop and automatically routes customer queries to the most suitable agent based on context to ensure efficient service.

Harness the power of intelligent virtual assistants to resolve customer queries without the need for human intervention (…but still provide a seamless agent handoff when required).

Through rich customer data and back-end integrations, you can engage customers in real-time, either solving a problem or engaging proactively to build brand advocates.