Eptica WCS Suite vs SimpleCRM Comparison 2024 | PeerSpot

Eptica WCS Suite

Eptica WCS Suite

107 views|94 comparisons

45 views|31 comparisons

Executive Summary

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Executive Summary

We performed a comparison between Eptica WCS Suite and SimpleCRM based on real PeerSpot user reviews.

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To learn more, read our detailed CRM Report (Updated: April 2024).

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Comparison Review

Anonymous User

Architect at a tech services company

WCS vs Hybris vs ATG - Feature Smackdown

They say "Beauty is in the eyes of the beholder", so if you are a purist in one of these technologies you would probably never agree to my comparison matrix, However these are my personal opinion, From my experience standpoint I have longest exposure to WCS Commerce Suite and the least with ATG Commerce. Feature comparison are always shallow and should not be taken at face value they serve a purpose and it is up to you to decide what best suits your implementation, I feel all three of these are excellent commerce products, they serve a different market segment and will continue to have a space for themselves for years to come. ...so at the end of the day you need to do your homework to see what best fits your needs.. IBM WCS(V7, FEP5) Hybris(5.0) Oracle ATG(10.2) Development Environment +1 Complexity associated with development is very high, The system resources required for running IBM RAD and associated WAS Runtime is highest among the three, Organizations are often forced to use VDI which slows down the developer productivity vastly. +3 Hybris probably ranks no. 1 in this category, the best in terms of supportability for lighter development environment, it can run in an eclipse environment with tomcat container +2 ATG development environment includes Eclipse, ATG Eclipse Plugin, JBoss JEE Environment +1 Works only on IBM Websphere Application Servers +3 Hybris Server… Read more →

Ranking

56th

out of 169 in CRM

Views

107

Comparisons

94

Reviews

0

Average Words per Review

0

Rating

N/A

80th

out of 169 in CRM

Views

45

Comparisons

31

Reviews

0

Average Words per Review

0

Rating

N/A

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Comparisons

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Also Known As

WCS Suite

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Overview

Eptica WCS Suite platform is designed around a central Knowledge Base and Eptica Linguistic Services, an advanced linguistics technology system. Combined with powerful workflow, this ensures every incoming request is handled efficiently and consistently across all text based digital channels.

SimpleCRM is a fast and scalable CRM for lead management, contact centre automation, digital marketing, enterprise mobility, Customer360 dashboards, etc. SimpleCRM is AI-powered with AI-based chatbots, AI-based claims processing, and AI-based predictive analytics. Our key differentiator is the team with more than 300 CRM & AI / ML global project implementations on various platforms, including 10+ large-scale projects for banks and insurance companies in Southeast Asia.

Sample Customers

Easyroommate, L'Occitane en Provence, Vivastreet, Ageas Insurance Solutions, Britannia Hotels Group

HNB Bank, Ceylinco Life Insurance, IBM, HSBC, Fairfirst Insurance, IIM Ahmedabad, Reliance Foundation, ICC (commercial crime services UK), Karvy DigiKonnect Ltd.

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Find out what your peers are saying about monday.com, Microsoft, Salesforce and others in CRM. Updated: April 2024.

769,599 professionals have used our research since 2012.

Eptica WCS Suite is ranked 56th in CRM while SimpleCRM is ranked 80th in CRM. Eptica WCS Suite is rated 0.0, while SimpleCRM is rated 0.0. On the other hand, Eptica WCS Suite is most compared with , whereas SimpleCRM is most compared with .

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We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.