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Concentrix vs Sutherland Contact Management Outsourcing comparison

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Ranking
9th
out of 9 in IT Support Services
Views
0
Comparisons
0
Reviews
0
Average Words per Review
0
Rating
N/A
5th
out of 16 in Customer Management Contact Center Outsourcing
Views
111
Comparisons
83
Reviews
0
Average Words per Review
0
Rating
N/A
Comparisons
Also Known As
Convergys
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Concentrix
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Sutherland Global Services
Overview
Concentrix is a leading global technology and services company specializing in customer experience solutions. Offering a diverse range of services, Concentrix supports businesses worldwide with customer service, including call center, email, and chat support, as well as technical support for troubleshooting issues. Additionally, Concentrix aids businesses in sales and lead generation while leveraging data analytics to provide valuable insights into customer behavior and enhance overall customer experience. With a focus on innovation and efficiency, Concentrix empowers businesses to thrive in today's competitive landscape.
Sutherland Contact Management Outsourcing streamlined workflows with intelligent automation, reduces call volume using digital assistants, increases customer satisfaction, reduces cost through intelligent automation, improves support with omnichannel customer engagement, improves call resolution & employee, satisfaction and increases customer satisfaction and reduced costs using voice biometrics.
Sample Customers
DIRECTV
Standard Insurance, Arch Re Facultative

Concentrix is ranked 9th in IT Support Services while Sutherland Contact Management Outsourcing is ranked 5th in Customer Management Contact Center Outsourcing. Concentrix is rated 0.0, while Sutherland Contact Management Outsourcing is rated 0.0. On the other hand, Concentrix is most compared with Nuance IVR and Voxeo Prophecy, whereas Sutherland Contact Management Outsourcing is most compared with .

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