We performed a comparison between Comm100 Live Chat and Zendesk Chat based on real PeerSpot user reviews.
Find out what your peers are saying about 3CX, CafeX Communications, LiveChat and others in Live Chat."The most valuable features are the ability to monitor users and to have a real-time internal chat with someone while they're chatting with someone on the outside."
"We like the mobile application, which allows us to provide a faster response to the customer."
"Having a live chat on our website has helped us a lot to communicate with our customers whenever they need support from us."
"The system's stability could use an upgrade, it has a tendency to glitch sometimes."
"We would like to have auto-templates for TT closure and TT updates."
"Zendesk is expensive for smaller businesses to use."
Earn 20 points
Comm100 Live Chat is ranked 5th in Live Chat while Zendesk Chat is ranked 4th in Live Chat with 2 reviews. Comm100 Live Chat is rated 9.0, while Zendesk Chat is rated 10.0. The top reviewer of Comm100 Live Chat writes "Great monitoring and chat features". On the other hand, the top reviewer of Zendesk Chat writes "Great live chat capabilities, useful customizations, and helpful social media assistance functionality". Comm100 Live Chat is most compared with , whereas Zendesk Chat is most compared with Amazon Connect.
See our list of best Live Chat vendors.
We monitor all Live Chat reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
