We compared Cisco Webex Experience Management and FullStory across several parameters based on our users' reviews. After reading the collected data, you can find our conclusion below:
Features: Cisco Webex Experience Management is notable for its ability to analyze real-time customer feedback, provide customizable surveys, perform sentiment analysis, and generate comprehensive reports. FullStory focuses on session replay, heatmaps, and conversion funnels to understand user behavior and enhance website performance.
Room for Improvement: Cisco Webex Experience Management could improve its user interface, reporting, and analytics capabilities. FullStory could benefit from enhancements in pricing, user interface, performance, and data filtering.
Service and Support: Cisco Webex received positive reviews for its responsive and efficient support team. FullStory's customer service is highly regarded for its quick and valuable assistance, extensive resources, and expertise.
Ease of Deployment: Cisco Webex Experience Management is commended for its trouble-free setup, and professional support is available for those who need it. FullStory is praised for its ease of deployment, clear documentation, and seamless integration with various platforms.
Pricing: Reviewers have provided no information regarding the cost for Cisco Webex Experience Management. FullStory's cost can vary.
ROI: Reviewers have left no feedback on the ROI of Cisco Webex Experience Management. FullStory aids businesses in comprehending user behavior. The return on investment (ROI) varies based on individual goals and objectives.
Comparison Results: Users like Cisco Webex Experience Management for its easy deployment and real-time feedback analysis. However, it has a complicated user interface, and the solution’s reporting and analytics features are limited. FullStory is praised for its session replay, heatmaps, and conversion funnels, but some users find the pricing high and have reported occasional technical glitches.
Earn 20 points
Cisco Webex Experience Management is ranked 10th in Customer Experience Management with 1 review while FullStory is ranked 12th in Customer Experience Management. Cisco Webex Experience Management is rated 6.0, while FullStory is rated 0.0. The top reviewer of Cisco Webex Experience Management writes "Very stable but exceptionally costly". On the other hand, Cisco Webex Experience Management is most compared with Teradata Customer Interaction Manager, whereas FullStory is most compared with Adobe Web Experience Management.
See our list of best Customer Experience Management vendors.
We monitor all Customer Experience Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.