We performed a comparison between BMC Remedyforce [EOL] and TOPdesk based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in Help Desk Software."The reporting is very good and you can do incident matching."
"Remedyforce has greatly improved our company's ability to accurately track and create new records."
"BMC Remedyforce is a good tracking service in general."
"The interface and customization are the solution's most valuable features."
"The knowledge base is the solution's most valuable aspect. All of the knowledge we need is right at our fingertips."
"It's a stable solution."
"Remedyforce replaced all our legacy applications globally. This enabled us to move tickets and requests to other regions easily."
"The solution is very flexible."
"This solution has provided me with a well-defined process and interaction, compared to my previous tool, GLPI."
"It is an easy-to-use solution."
"The most valuable feature of TOPdesk is the reports."
"The most valuable feature of this solution is the incident management module."
"When it comes to implementing new features, they listen to what their customers want via a suggestion forum that they have."
"The most valuable feature of TOPdesk is its ease of use if you have implemented it in the right way. If you're not implementing it in the right way, then it's very difficult."
"Its ITSM approach is quite useful."
"Change management is the most critical feature."
"The setup was somewhat complex as it seemed there were three ways to do the same thing."
"The product is created to service small to medium-sized businesses. Although it can be used in enterprise settings this choice comes down to properly assessing needs."
"There should be some tool to move SRD and SLA from the sandbox to production."
"They need to include more high-end technology, different languages, the kinds of things not yet included in the product."
"It's hard to find information about the solution online. We'll sometimes use the internet to look for technical answers, and we won't be able to find it."
"The look and feel is very dated."
"It required a high amount of customisation for us to work with the tool and sometimes special capabilities needed to be purchased."
"The solution's technical support is in need of a lot of improvement."
"If I open a ticket on the infrastructure team, I can't move it to the financial team for them to manage the ticket."
"All companies have processes that need to be adjusted. When you have a change, you need to name it, and many companies have a set of changes you can use. It would be helpful if there were more space in TOPdesk to name the change or use metadata to record the kinds of changes."
"One of the disadvantages of TOPdesk is the reporting tool. It is very poor and not in real-time. You do not always receive the correct information."
"The solution's change management could be better."
"Change management implementation, facility management, and making reservations on assets can be improved."
"This solution is modular so you only buy what you need, but I prefer what some companies are doing where they include everything in the package."
"An operator is also a user but requires creating two different records."
"It is time-consuming to add new users."
Earn 20 points
BMC Remedyforce [EOL] doesn't meet the minimum requirements to be ranked in Help Desk Software with 15 reviews while TOPdesk is ranked 21st in Help Desk Software with 8 reviews. BMC Remedyforce [EOL] is rated 7.8, while TOPdesk is rated 7.8. The top reviewer of BMC Remedyforce [EOL] writes "A solid, reasonably-priced service management solution for small to mid-sized businesses". On the other hand, the top reviewer of TOPdesk writes "Provides good technical support services, but its reporting feature needs improvement". BMC Remedyforce [EOL] is most compared with , whereas TOPdesk is most compared with ServiceNow, JIRA Service Management, Freshdesk, Zendesk and NinjaOne.
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