We performed a comparison between BMC Remedyforce [EOL] and TeamSupport based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in Help Desk Software."If a company needs to expand the solution, they are able to do so. It is quite scalable."
"ITIL best practices and smart practices are efficient in calculating the performance of services provided."
"The solution is very flexible."
"Offers good reporting capabilities. Getting the right information is the key to understanding and improvements."
"The solution is very good at integrating systems."
"Remedyforce has greatly improved our company's ability to accurately track and create new records."
"The feature that we like best is the stability of the product."
"The knowledge base is the solution's most valuable aspect. All of the knowledge we need is right at our fingertips."
"The two most valuable features are the portal and reporting."
"They need to include more high-end technology, different languages, the kinds of things not yet included in the product."
"The product is created to service small to medium-sized businesses. Although it can be used in enterprise settings this choice comes down to properly assessing needs."
"My team finds the search options and the user interface to be really cumbersome."
"It required a high amount of customisation for us to work with the tool and sometimes special capabilities needed to be purchased."
"The customer service management (CSM) features are in need of improvement."
"They need to make it possible to more easily customize the user interface."
"As we added more custom configuration, we started running into SOQL errors, which could not be resolved yet."
"It's not user-friendly. Everything is overly complicated. Even for the simplest of tasks, a user will waste time. It requires a lot of clicks and a lot of steps. Often we will have to do the same thing two or three times. It's really bad."
"It needs better integration with other tools like Jira."
BMC Remedyforce [EOL] doesn't meet the minimum requirements to be ranked in Help Desk Software with 15 reviews while TeamSupport is ranked 42nd in Help Desk Software. BMC Remedyforce [EOL] is rated 7.8, while TeamSupport is rated 7.0. The top reviewer of BMC Remedyforce [EOL] writes "A solid, reasonably-priced service management solution for small to mid-sized businesses". On the other hand, the top reviewer of TeamSupport writes "Stable, easy to install, and cost effective, but it needs better integration and data management". BMC Remedyforce [EOL] is most compared with , whereas TeamSupport is most compared with .
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