We performed a comparison between Agiloft ITSM ITIL Service Desk Suite and OpenText Service Manager [EOL] based on real PeerSpot user reviews.
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Agiloft ITSM ITIL Service Desk Suite is ranked 31st in IT Service Management (ITSM) while OpenText Service Manager [EOL] is ranked 12th in IT Service Management (ITSM) with 48 reviews. Agiloft ITSM ITIL Service Desk Suite is rated 10.0, while OpenText Service Manager [EOL] is rated 7.2. The top reviewer of Agiloft ITSM ITIL Service Desk Suite writes "We use it for handling requests. It has reduced the IT staff required". On the other hand, the top reviewer of OpenText Service Manager [EOL] writes "A solution that works out of the box. The solution's real strength is its ability to change for your organization's infrastructure". Agiloft ITSM ITIL Service Desk Suite is most compared with Clarity SM, whereas OpenText Service Manager [EOL] is most compared with ServiceNow, JIRA Service Management, OpenText Service Management Automation X (SMAX) and BMC Helix ITSM.
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