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Technical Support at Hitachi Systems, Ltd.
Real User
Top 5
Has centralized management console but technical support lags
Pros and Cons
  • "The tool's most valuable feature for threat prevention is the encryption alarm. I find the centralized management console, including the log analyzer and reports in Check Point Infinity, extremely beneficial for enhancing security and operations efficiency in our enterprise. I would rate it a perfect ten out of ten, as it effectively helps us analyze logs, and detect potential attacks."
  • "The tool's technical support lags."

What is most valuable?

The tool's most valuable feature for threat prevention is the encryption alarm. 
I find the centralized management console, including the log analyzer and reports in Check Point Infinity, extremely beneficial for enhancing security and operations efficiency in our enterprise. I would rate it a perfect ten out of ten, as it effectively helps us analyze logs,  and detect potential attacks. 

What needs improvement?

The tool's technical support lags. 

For how long have I used the solution?

I have been using the product for six to seven months. 

What do I think about the stability of the solution?

I rate the solution's stability a nine out of ten. 

Buyer's Guide
Check Point Infinity
June 2025
Learn what your peers think about Check Point Infinity. Get advice and tips from experienced pros sharing their opinions. Updated: June 2025.
857,028 professionals have used our research since 2012.

What do I think about the scalability of the solution?

I rate the tool's scalability an eight point five out of ten. 

Which solution did I use previously and why did I switch?

We used Trend Mico before Check Point Infinity.We currently have approximately 500 endpoints deployed. So far, the system is working seamlessly, and we haven't encountered any security issues. I'm confident in the product's security features. We are currently the documentation, and the support portal has been reliable, providing us with ample resources to troubleshoot any issues.


What's my experience with pricing, setup cost, and licensing?

When it comes to price, the paramount consideration is the strength of the security. If the security measures provided by the product, such as Check Point Infinity, are robust and meet our requirements, price becomes a secondary concern.

What other advice do I have?

For those considering Check Point Infinity, my advice is to gain hands-on experience and acquire a foundational understanding of the product before diving into the implementation process. I rate it a nine out of ten. 

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Support at a security firm with 51-200 employees
User
Infinity Porta is a secure environment and has good overall functionality
Pros and Cons
  • "We can add our environments and can configure and manage them easily which is why administrators are happy with this tool."
  • "Check Point Infinity's web application is sometimes a little slow."

What is our primary use case?

We needed to handle the administration of the tools that we have with Check Point without the use of administration servers and from the cloud. With this product, we can centrally manage our security environments for the company through a web portal.

It is really easy to do it this way as the portal is managed directly by Check Point. We can detach ourselves from the portal and focus on the security of the infrastructure itself. The portal is extremely intuitive for admins.

How has it helped my organization?

We like the Check Point Infinity Portal's functionality. It provides us, within the license, the use of a secure environment for the administration of various manufacturer tools and we can easily, intuitively, and safely work from the web browser without having to have our own server and additional licensing to manage. In addition, this console complies with all identity security tools that prevent us from being violated by losing control of the console.

From the portal, we manage our FWs in addition to using Harmony Connect.

What is most valuable?

This web tool, or the web administration server included in the license, is really intuitive. We can add our environments and can configure and manage them easily which is why administrators are happy with this tool.

There are no additional costs, which is why it is really important for the company.

And finally, it is managed by Check Point in terms of access, availability, and security. Connecting to the portal is secure which is really providing the company with administration security.

What needs improvement?

Check Point Infinity's web application is sometimes a little slow. It really is only a little slow, however, it is perceived that it is not normal to be that way. The performance of the site could be improved depending on the capabilities it has at the moment.

There should be more documentation on these new technologies and administrative portals, in addition to including more tools from the manufacturer to finally have them all centralized to facilitate the client's administration from the same place without having any connectivity problems.

For how long have I used the solution?

We have used Check Point Infinity Portal for at least a year and have had great results. It is a centrally managed environment for many of the other Check Point tools.

Which solution did I use previously and why did I switch?

I have not previously used a solution similar to Check Point Infinity.

What's my experience with pricing, setup cost, and licensing?

The tool comes licensed with the required security tools. I recommend that new users try it as a test mode to determine if their infrastructure and the administration functionality work for them.

Which other solutions did I evaluate?

We always try to validate the competence of manufacturers in our organization in order to determine the best option. In this case, Check Point is the best option for us.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Check Point Infinity
June 2025
Learn what your peers think about Check Point Infinity. Get advice and tips from experienced pros sharing their opinions. Updated: June 2025.
857,028 professionals have used our research since 2012.
Kabelo Lamola - PeerSpot reviewer
Cyber Security trainee at Chimera
Real User
Simple navigation, flexible scalability, and excellent support
Pros and Cons
  • "The most valuable feature of Check Point Infinity is the ease of use and navigation."
  • "Check Point Infinity price could improve."

What is our primary use case?

Check Point Infinity is used to protect information that is moved to the cloud. For example, when you upload your documents to the cloud wherever you are, that document can be encrypted so that no one can access it outside that domain. If they try to impersonate a user they won't be able to access it. There is verification that takes place if they are requesting to access a document with a password and a username to gain access.

What is most valuable?

The most valuable feature of Check Point Infinity is the ease of use and navigation.

What needs improvement?

Check Point Infinity price could improve.

For how long have I used the solution?

I have been using Check Point Infinity for approximately one year.

What do I think about the stability of the solution?

Check Point Infinity is stable.

What do I think about the scalability of the solution?

The scalability of Check Point Infinity is good. If you want to scale the capacity it is easy to do, it is flexible.

We have approximately 50 people using this solution in my company. We have plans to increase the usage.

How are customer service and support?

I have used the support from the technical support and they are good.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I have not used another solution prior to Check Point Infinity.

How was the initial setup?

The initial setup of Check Point Infinity is straightforward. I had a few challenges with my system but the time it should take to implement is approximately less than one hour.

What about the implementation team?

The implementation of the solution can be done in-house.

What's my experience with pricing, setup cost, and licensing?

The pricing of Check Point Infinity could be better. There is a license needed to use the solution and we pay annually.

What other advice do I have?

I recommend this solution to others.

I rate Check Point Infinity a nine out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
PeerSpot user
Senior Network/Security Engineer at Skywind Group
Real User
Offers a unified security approach that provides full control over users and what they can do
Pros and Cons
  • "We have full control over what our employees can do with the devices we provide them, to provide a secure and reliable network infrastructure."
  • "I think that the pricing for the Check Point products should be reconsidered, as we found it to be quite expensive to purchase and to maintain."

What is our primary use case?

Our company works in the area of developing and delivering online gambling platforms. The Check Point Next-Generation Firewalls are the core security solution we use for the protection of our datacenter environment located in Asia (Taiwan).

The environment has about 50 physical servers as virtualization hosts, and we have two HA Clusters that consist of 2x5400 hardware appliances, managed by an OpenServer Security Management Server on a Virtual Machine (KVM), all running on R80.10 with the latest JumboHotfix.

How has it helped my organization?

The "Infinity" is not some standalone security solution, but the way you plan and implement the whole security infrastructure of your company. It contains all the modern components from Check Point. 

In our company, we use the hardware appliances, Next-Generation Firewalls, with a bunch of blades activated (DLP, IPS, VPN, etc.) to protect the data centers. Our data centers are controlled by the Check Point Security management, with the current version being R80.10. These are the basic building blocks of Check Point Infinity, and they work just great together. They also allow for the future extension and we are thinking about adding the Anti-DDOS protection on the edge of our environments. 

We are fully satisfied with the abilities it provides and the general approach of the Check Point solutions.

What is most valuable?

The Check Point Infinity architecture is the unified approach for building the unified security infrastructure of our company. I like that it covers all the pieces of the modern enterprise organization security needs including offices and data centers, public cloud environments, and the interconnects between them. It also protects end-user devices such as laptops, smartphones, and tablets.

We have full control over what our employees can do with the devices we provide them, to provide a secure and reliable network infrastructure. I also like that all of the components are tightly integrated and there is a single endpoint to control all the elements. This is called the Smart Console.

What needs improvement?

Even though we have had several support cases opened for the components of the Check Point Infinity architecture, as an administrator, I'm satisfied with the solution and the abilities it provides. I can't describe any disadvantages at the moment, except for the overall price of purchasing and maintaining the entire set of components.

I think that the pricing for the Check Point products should be reconsidered, as we found it to be quite expensive to purchase and to maintain. Maintenance requires that the licenses and the support services be prolonged regularly.

Alternatively, they should create some additional bundles of the software blades with significant discounts in addition to the current Next Generation Threat Prevention & SandBlast (NGTX) and Next Generation Threat Prevention (NGTP) offers.

For how long have I used the solution?

We have been using the Check Point Infinity for about three years, starting in late 2017.

What do I think about the stability of the solution?

All of the components in Check Point Infinity are mature and stable and we have not encountered any issue with that.

What do I think about the scalability of the solution?

The solution scales well with the hardware we have, and we see that scalability, the Active-Active HA mode, doesn't affect the overall performance much after activation.

How are customer service and technical support?

We have had several support cases opened, but none of them were connected with the Check Point Mobile Access Software Blade. Some of the issues were resolved by installing the latest recommended JumoHotfix, whereas some required additional configuration at the OS kernel level.

The longest issue took about one month to be resolved, which we consider too long.

Which solution did I use previously and why did I switch?

We have not used any solution of this kind before.

How was the initial setup?

The setup was straightforward. The configuration was easy and understandable, and we relied heavily on built-in objects and groups.

What about the implementation team?

Our deployment was completed by our in-house team. We have a Check Point Certified engineer working in the engineering team.

What's my experience with pricing, setup cost, and licensing?

Choosing the correct set of licenses is essential because, without the additional software blade licenses, the Check Point gateways are just a stateful firewall.

Which other solutions did I evaluate?

We decided to stick to the Check Point Infinity after the demo with the vendor.

What other advice do I have?

The Check Point Infinity security architecture is a robust and modern security solution for organizations of any size, but make sure that you have a dedicated budget to maintain it. It is really not cheap.

Also, it is better to have a dedicated and certified Check Point specialist in your engineering team, since the solution is complex.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1301772 - PeerSpot reviewer
Senior Network Engineer at a tech services company with 201-500 employees
Real User
Easy to manage, scalable and stable
Pros and Cons
  • "The solution is very stable. I would estimate it's 99.9% stable, if not more."
  • "Technical support is something that needs improvement."

What is our primary use case?

We primarily implement the solution for our clients.

What is most valuable?

The solution assures that we can manage all our other relevant related solutions from one place. Clients can manage everything - the data center firewall, the perimeter firewall, and the cloud, etc. They can have one single consolidated management that makes everything more visible and transparent from one place.

What needs improvement?

We recently upgraded to the latest release of the new version, IP40. Since it is new, whatever features that were not there in the IP30 version, have been added to IP40. Right now, we are gradually going through it, so I cannot say what might be lacking just yet. 

Technical support is something that needs improvement.

For how long have I used the solution?

We've been using the solution for two years.

What do I think about the stability of the solution?

The solution is very stable. I would estimate it's 99.9% stable, if not more.

What do I think about the scalability of the solution?

The solution is extremely scalable. It's not difficult to expand it as necessary.

How are customer service and technical support?

Technical support is good. They have a team in Dubai that is taking care of the Middle East. First, we will try to contact them, and if they are busy they normally will escalate the request to another office. They're quite good and have been very helpful. We've been satisfied with the level of support and the amount of access they give for assistance. However, they could provide additional materials to us so that we don't have to reach out to them directly.

Which solution did I use previously and why did I switch?

We mostly promote this solution, but we also work with Palo Alto and Fortinet.

What other advice do I have?

We are an integrator as well as a partner. 

I'd rate the solution ten out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: partner
PeerSpot user
Buyer's Guide
Download our free Check Point Infinity Report and get advice and tips from experienced pros sharing their opinions.
Updated: June 2025
Buyer's Guide
Download our free Check Point Infinity Report and get advice and tips from experienced pros sharing their opinions.