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it_user535434 - PeerSpot reviewer
Manager - Presales and Solutions at a tech services company with 1,001-5,000 employees
Consultant
With single-window development, there is no need to maintain or install multiple tools for metadata, reports development and service management.

What is most valuable?

Some valuable features in this product are:

  • Auto modelling: Simply by uploading Excel, we can start reporting.
  • Birst's auto feature creates ETL in the back-end by analyzing data.
  • Cloud-based: This cloud-based tool is easy to maintain and can be managed with a single window.
  • Single-window development: No need to maintain / install multiple tools for metadata, reports development and service management.

How has it helped my organization?

We use Birst for developing solutions and prototypes, that are helpful for our customers.

What needs improvement?

For complex reports with heavy calculations, performance can be improved. I would appreciate more customization options in measure calculations.

Earlier, we were challenged during one of the previous versions (maybe Birst version 5.18). We wanted to define a new measure and build a complex calculation using the custom and existing measures. Then, there were certain restrictions in using the custom measure.

We are currently using version 5.23 and an update is due for us. Birst (currently updated to version 5.24) is very dynamic and there is another update (version 5.25) which will be released by them soon. We never tried to explore in the recent version and unsure if customization is available already.

For how long have I used the solution?

I have used this product for a period of 18 months.

Buyer's Guide
Birst
June 2025
Learn what your peers think about Birst. Get advice and tips from experienced pros sharing their opinions. Updated: June 2025.
857,162 professionals have used our research since 2012.

What do I think about the stability of the solution?

Product upgrades are frequent. In this manner, Birst tries to introduce new features and fix issues from existing versions. However, during upgrades we had to redevelop certain report prompts (and in rare cases the report itself).

What do I think about the scalability of the solution?

Data processing time increases as volume of the data increases. However, if you are in the typical data load cycle schedules for end-of-day loads during off-business-hours, the time is minimal.

How are customer service and support?

Birst provides quick and helpful support on raised queries. Overall, the level of technical support is good.

Which solution did I use previously and why did I switch?

Previously and still now, we use Oracle BI (OBIEE). I find Birst are pioneers in Cloud BI platforms.

How was the initial setup?

The setup was straightforward. Birst being a cloud-based solution, it does not require installation on servers. Allocation of space happens fast and with easy steps.

What's my experience with pricing, setup cost, and licensing?

Birst has subscription based pricing policy, with a commitment for certain minimum time period.

Which other solutions did I evaluate?

We evaluated other solutions namely Oracle BI Cloud Service, GoodData.

What other advice do I have?

It is important to identify a use case and deliver business benefits. Then gradually, you can expand to users (or other use cases) in different functions and shorter sprints.

Disclosure: My company has a business relationship with this vendor other than being a customer: We are implementation partners ​and solution providers.
PeerSpot user
it_user551520 - PeerSpot reviewer
Senior Data Engineer at a tech company with 5,001-10,000 employees
Real User
Dashboard scheduling is valuable. Frequent timeouts should be resolved.

What is most valuable?

This tool possesses valuable features such as its ability to perform ETL, extract data from various sources (flat files, relational DBs, application connectors) and dashboard scheduling.

How has it helped my organization?

Unfortunately for us, we are looking for better options other than Birst as it is not so user friendly.

What needs improvement?

Birst needs to improve various features, namely:

  • Application connectors as existing ones aren’t quite reliable.
  • Resolve issues of frequent timeouts.
  • Provide a friendlier UI.
  • The BQL (Birst Query Language), which is used for applying filters in dashboards, conditional formatting, custom calculations, etc., needs a more constructive syntax.
  • The error messages displayed need more useful information about resolving issues.
  • Build an external forum/community for online help. The in-built Birst community is relevant only for simple tasks.
  • Provide concepts for Dev, QA and Production environments.

For how long have I used the solution?

I have used this tool for about a year and half.

What do I think about the stability of the solution?

Owing to the above reasons, we could not make use of the Birst tool productively. Hence, we will not be able to make a fair comment.

What do I think about the scalability of the solution?

Owing to the above reasons, we could not make use of the Birst tool productively. Hence, we will not be able to make a fair comment. In addition, this tool does not allow frequent updates.

How are customer service and technical support?

Personally, I have not interacted with their support team but when my colleagues did they received an average response.

Which solution did I use previously and why did I switch?

Initially, we have used Tableau, SSAS, BO. At first, we were quite impressed with Birst’s capabilities. Now we understand that it is still a maturing tool.

Which other solutions did I evaluate?

Recently we have evaluated Looker, Sisense & Qlikview. Tableau seems to be the best amongst the lot. Sisense would follow thereafter.

What other advice do I have?

There is no doubt that Birst possesses great abilities. However, it becomes too time consuming to understand and implement this product. It is important to decide the main criteria for selecting this tool whether just as a dashboard function or to provide start to end solutions from ETL to visualization. This product requires users to come out of their comfort zone and explore it.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Birst
June 2025
Learn what your peers think about Birst. Get advice and tips from experienced pros sharing their opinions. Updated: June 2025.
857,162 professionals have used our research since 2012.
it_user529317 - PeerSpot reviewer
Senior BI Specialist at a tech company with 10,001+ employees
Real User
It can be set up in cloud-based systems. The user interface is fully browser-based.

Valuable Features

  • Scalability: Because the product can be set up in cloud-based systems, the scalability is there.
  • Availability: The user interface is fully browser-based, so no installation for users is always a big plus.
  • ‘Networked BI’-approach: In technical ways, it makes all of the core measurements consistent throughout the company. It tackles the issue related to inconsistency in reporting inside company departments.

Room for Improvement

Licensing has been shown to have some issues.

There are specific Birst connectors included in the out-of-the-box price tag, and there are several more connectors available in Birst that have their own license fee.

Thinking from a customer perspective, this is really important to know. As per my experience, the out-of-the-box price tag is the one that is used and the extra license of connectors available was sort of a ‘surprise’. However, this was explained by Birst and it is understandable that their other connectors cost extra.

My own experience just made me think that this was a hidden cost that they tried to hide, but keeping that in mind, it might only be my experience as to how this surfaced for us, because I had this image of Birst that you pay _this_ amount and get everything.

Use of Solution

I have used it for a few months.

Stability Issues

I have not encountered any stability issues so far. It will be interesting to see how it handles actual several-user usage.

Scalability Issues

I have not encountered any scalability issues so far. Scalability is one of the core features of this product that makes Birst great.

Customer Service and Technical Support

I have not used technical support. However, answers to product-related questions are sometimes buried quite deep.

Initial Setup

Initial setup from the customer point of view is straightforward but as an administrator, it has its own complexities. However, the main focus is that Birst setup for the ‘actual’ user is clean, straightforward and easy.

Pricing, Setup Cost and Licensing

Pricing is ok. However, the kind of data you have can alter the price through Birst connector license costs.

Other Solutions Considered

GoodData was an option; however, it did not fulfill the requirements as well as Birst did (one year ago).

Other Advice

Check your needs, what actually is required and what kind of data you have. Then look into Birst and similar products for the most suitable to _your_ needs.

Disclosure: My company has a business relationship with this vendor other than being a customer: My company is a Birst partner.
PeerSpot user
it_user526302 - PeerSpot reviewer
Director of Enterprise Data Architecture at a tech services company with 1,001-5,000 employees
Real User
Analysts used it build visualizations for presentations to senior management. Performance was not that great; in-memory processing would help.

What is most valuable?

Data visualization: The company I worked for had clients all across US. It was important for us to visually present the details to the senior management so that they were able to relate to the analytics very easily. Additionally, analysts were able to easily build visualizations and explain them when they were presented. Data in charts/maps speak more than data in a spreadsheet.

Also, in the customer-facing portal, it was easier for the customer to see visually than reading a report.

How has it helped my organization?

Data can be downloaded unto the Birst server, which means the analyst can run their own analysis without issues.

What needs improvement?

  • Performance was not that great; in-memory processing would help.
  • Real-time streaming.
  • At the time that I looked at this product, it was in a incubation/stabilization mode. We ran into challenges with the performance. We were told that we will be able to build our star schema model and run our dashboards easily. But, when we had to do a lot of summarization, the performance was not that great.

For how long have I used the solution?

I have used it for three months.

What do I think about the stability of the solution?

I have not encountered any stability issues.

What do I think about the scalability of the solution?

I encountered scalability issues.

How are customer service and technical support?

Technical support is good.

Which solution did I use previously and why did I switch?

I previously used in-house analytical solutions using Cognos and some of our native Java code base.

How was the initial setup?

Initial setup was straightforward, because it was a cloud-based solution.

What's my experience with pricing, setup cost, and licensing?

Negotiate.

Which other solutions did I evaluate?

Before choosing this product, I also evaluated Tableau.

What other advice do I have?

If you are looking for a cloud-based, lightweight data mart and reporting, this tool is good.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user