Share your experience using Ivanti Endpoint Manager

We are using Ivanti Endpoint Manager primarily for endpoint management and remote control. However, we need to deploy a new solution by the end of this year due to its limitations. We are also aiming to replace all functionalities provided by Ivanti Endpoint Manager, such as software deployment and endpoint management, with other platforms.

Ivanti Endpoint Manager has served us well over the years, supporting operating systems from Windows XP to Windows 10. It provided essential features needed for our operations, including endpoint management and remote control. The licensing was quite affordable when it was an on-premises model. Despite being an older tool, it met our requirements until recent advancements.

Ivanti Endpoint Manager is not user-friendly and feels outdated, which affects usability. It lacks features like easy connection to remote computers and has a complicated software deployment process. Communication with their technical support team can be challenging due to language barriers.

We have been using Ivanti Endpoint Manager for approximately 15 years, as it was implemented before my time with the company.

Our experience with Ivanti Endpoint Manager's technical support has been mostly fine. Although they manage to resolve our issues, communication can be difficult due to language differences, particularly when support is provided by teams based in India.

Neutral

The pricing for Ivanti Endpoint Manager was economical with the on-premises licensing model. However, the transition to a Software-as-a-Service model led to significant price increases without corresponding enhancements in the platform.

We have been evaluating other solutions like Microsoft Intune, which we have already used for other functionalities like software deployment and endpoint management. However, Microsoft's Intune remote control cost is prohibitive, and it lacks certain features we require, such as unattended access.

I would not recommend Ivanti Endpoint Manager to others, especially if they are migrating from an older setup. It is more beneficial to start with a different platform due to the complexities and outdated nature of the current Ivanti Endpoint Manager system. I rate the overall solution as 7 and a half.

On-premises

I am implementing the tool at the moment. In my company, we recently had the first onboarding training for the tool. In the upcoming week, we start with the first ten machines.

The software associated with Ivanti Endpoint Manager is running in our company right now, but it is not productive because we have not onboarded its machines. In our company, we have the machines ready for the PoC phase, and I see that they work well enough. We are planning to move the Machines used in the PoC phase once we onboard the real productive machines.

The tool is for managing the clients, patching them, and for remote access control in case there is a need. We also block USB devices and everything else that is related to movable storage, like CD drives or DVD drives, and can only be opened if you have permission in an Active Directory group. Additionally, we also need images from machines because we sometimes have machine computers related to operating machines in our production, and those machines are the ones we cannot change or set up from scratch. We need some machines for the backup, and it is an area that can be managed by Ivanti Endpoint Manager.

I used Ivanti Endpoint Manager because I had one of their other tools in my old company, which is a DSM. DSM was used for my old environment, which I was responsible for, and I was really satisfied with Ivanti. Ivanti later on decided not to sell DSM anymore and stopped supporting it. Ivanti then offered people a tool named LANDESK. Ivanti Endpoint Manager is a tool we are bringing in place in our current company, and it has a similar functionality to DSM, a reason why my company decided to go for it. We also install machines from scratch with the tool. We can also patch third-party products, and it does not even have to be Microsoft always. Actually, we get a lot of freeing up resources because we can now manage Ivanti Endpoint Manager from a central point, which was not possible earlier, and we had to run to each machine.

The product's implementation process is in areas of concern where improvements are required.

Ivanti Endpoint Manager should create a list that users can use. There are some inclusions in the product which are not helpful for the person working with. Compared to Ivanti Endpoint Manager, there are areas in DSM where we have done way better since it offers something like a traffic light system where red means you have to do something. Yellow means you have to watch out. And green means you don't have to do anything.

I have experience with Ivanti Endpoint Manager.

There was no need to contact the product's technical support since we had a consultant who was very familiar with that software and who was the implementation person. We had a really good opportunity to contact him all the time, and he used to reach out to Ivanti's team if he didn't know something.

There are a lot of other tools in the market that are similar to Ivanti Endpoint Manager, but I believe that Ivanti is enough to cater to all use cases. What we can do with that system is everything we need, and this is what we can do with the system that includes everything we need, and it is all available in one tool. If we had used some other system, we would have needed more systems to fulfill our needs, which may include areas like USB blocking. With Ivanti in place, everything is included in one package.

The product's implementation phase was done remotely, and it is not working so well for me. I would like to have the people on-site, and it would work much better for me. We already could see when people from Ivanti, who are part of the implementing team from Ivanti, were on-site. We really had to move a lot as Ivanti's implementation team worked remotely and moved slowly. When people are on-site, the product's implementation phase goes fast. And this is one of my takeaways. Next time, I would just ask for on-site implementation since it would shorten the process a little bit.

My company smartly carried doubt about a PoC phase in the previous year, and by taking that into consideration, we created our environment, which turned out to be actually good. We could prove the use cases we were looking for from Ivanti, so we got the approval to buy the software from my company. The approval came in the month of February, and then right away, we bought the stuff. I think the tool's implementation phase started in June by creating relevant images and functionalities for the solution. Actually, we started last Tuesday by really looking into the use cases, and we have not had the chance to utilize everything. We will start onboarding this upcoming week.

The product saves time and money. I cannot provide you with an exact number associated with the savings that stem from the use of the solution since it can vary from person to person. It is impossible to describe how long it takes for people to patch their devices.

In terms of the tool's patch management capabilities, the product is used by my company to manage around 250 clients in a production environment with around two people in each.

Speaking about the use of AI in data analytics or device maintenance, I would say that my company's headquarters is in Sweden, and it is named Sandvik. Though it is not done yet and not completely decided, we plan to utilize Rapid7's system, which they have in place. Additionally, we would like to analyze the data in Splunk in the same way we used to do for the official office environment. For the OT environment, it's not really decided yet, but the idea is that we can do the same thing. Unfortunately, on some devices, it is not possible because Rapid7's system destroys data traffic, which is sometimes necessary for some machines. In the end, there is an idea to do it, but we don't do it with Ivanti's tools, so we will do it with some other IT tools.

I don't know how the product is in the production environment.

I would recommend the product to others.

I rate the tool an eight out of ten.