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reviewer2711862 - PeerSpot reviewer
Head of Data at a comms service provider with 1,001-5,000 employees
Real User
Offers seamless integration and enhances security but requires better documentation
Pros and Cons
  • "The audit trails have been extremely important for us in helping our organization meet regulatory requirements."
  • "There is room for improvement with better documentation and less need for CyberArk Secrets Management personnel to assist us with their presence."

What is our primary use case?

My main use cases at the moment promote security all across the organization.

What is most valuable?

The features of CyberArk Secrets Management that I value the most are flexibility and the numerous integration offerings they have. It is not easy to use, but it is secure enough.

I utilize the credential rotation automation feature.

It has helped reduce human error and mitigate the risk of data breaches significantly. From a scale perspective, once configured, there is much less friction in terms of human involvement inside the procedure, which gives us much more confidence that we are getting what we wanted.

I would assess the integration capabilities of CyberArk Secrets Management with existing applications, databases, and dev tools as straightforward. It is very easy as they supported many tools we were using.

I use the audit trails for compliance purposes.

The audit trails have been extremely important for us in helping our organization meet regulatory requirements. It actually enabled us to do things that would have been impossible without it.

CyberArk Secrets Management has been able to enforce granular access controls, and that has impacted our security strategy by giving us more ability to interact with third parties knowing that CyberArk Secrets Management keeps us safe.

What needs improvement?

There is room for improvement with better documentation and less need for CyberArk Secrets Management personnel to assist us with their presence.

For how long have I used the solution?

I have been using CyberArk Secrets Management for three months.

What was my experience with deployment of the solution?

The experience of deployment had constant challenges.

What do I think about the stability of the solution?

It has been reliable so far with no downtime or crashes.

What do I think about the scalability of the solution?

It has scaled with the growing needs of my organization, but we are still in the early stages. It is hard to say, but we do see a lot of potential.

How are customer service and support?

I have had to use their customer support and technical support. We are working with the professional services now to implement the solution.

I would rate them six out of ten for customer service.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

We were using CyberArk products prior to taking on CyberArk Secrets Management. We have multiple CyberArk products already deployed in the organization.

Which other solutions did I evaluate?

I considered Akeyless as another solution before selecting CyberArk Secrets Management.

What other advice do I have?

I would rate CyberArk Secrets Management overall a seven out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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reviewer2703900 - PeerSpot reviewer
Senior Cybersecurity Engineer
Real User
User-friendly interface makes device management and auditing easy
Pros and Cons
  • "Microsoft Entra ID is pretty user-friendly and intuitive. The graphics are particularly useful when it comes to the auditing part."
  • "I saw the benefits of Microsoft Entra ID immediately after I started using it."
  • "I would appreciate it if they linked the Microsoft Entra ID platform with other 365 platforms, such as the governance of Power BI or the security for the App Center. That would be very useful since we have many platforms related to Microsoft 365. We need to have a link or different profiles for managing through Microsoft Entra ID, which is the main platform."
  • "The quality of support is regular. If you contact Microsoft support directly for Microsoft Entra ID, it's faster, but when you do it through a partner, it takes more time."

What is our primary use case?

I use Microsoft Entra ID to manage the identities of production and creating groups, as well as to enable multi-factor authentication for users. Other use cases include looking at devices that are linked to users.

What is most valuable?

Microsoft Entra ID is pretty user-friendly and intuitive. The graphics are particularly useful when it comes to the auditing part. I saw the benefits of Microsoft Entra ID immediately after I started using it.

What needs improvement?

I would appreciate it if they linked the Microsoft Entra ID platform with other 365 platforms, such as the governance of Power BI or the security for the App Center. That would be very useful since we have many platforms related to Microsoft 365. We need to have a link or different profiles for managing through Microsoft Entra ID, which is the main platform.

For how long have I used the solution?

I have been using Microsoft Entra ID for four years.

What do I think about the stability of the solution?

I would rate the stability of Microsoft Entra ID a nine out of ten.

What do I think about the scalability of the solution?

I would rate the scalability for Microsoft Entra ID an eight out of ten.

How are customer service and support?

I have contacted technical support for Microsoft Entra ID. The quality of support is regular. If you contact Microsoft support directly for Microsoft Entra ID, it's faster, but when you do it through a partner, it takes more time.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

I have not used any alternatives to Microsoft Entra ID in my career.

How was the initial setup?

I wasn't in the company when Microsoft Entra ID was deployed. I started when it was already deployed. I know that the deployment of Microsoft Entra ID is pretty easy because we can do it with AD Connect.

It took me two weeks to learn how to use it. I would rate it a six out of ten in terms of the learning curve.

Its maintenance is taken care of by Microsoft. 

What other advice do I have?

My advice for new users on how to start with Microsoft Entra ID is to take the Azure fundamentals certification AC-900, which gives you much insight, as well as the AC-500 for identity. 

I would rate Microsoft Entra ID as eight out of ten.

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
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