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AHMEDKASSAB - PeerSpot reviewer
Manager, Technical Delivery at GE
Real User
Top 20
Allows us to determine the exact placement of assets based on the building maps and the room details
Pros and Cons
  • "One of the most valuable features in my experience is the precise tracking of hardware devices and their locations registered in the solution. The solution allows to determine the exact placement of assets based on the building maps and the room details. This feature has allowed us to gain upper hand on the customers and provide them with a great satisfaction because they can visually see the arrangement of their assets within the organisation or building."
  • "In my experience I believe that the key concern is the pricing strategy of the solution. Instead other solutions such as lanweber are much more cost effective. Previously, Device42 operated on perpetualysis without any fees. But recently they have altered the pricing model to include a subscription fee which I see as a very costly affair. Therefore I would like to suggest that they evaluate their pricing strategy and licence scheme, conduct a market research and ensure that they provide the right product in the market at the right price."

What is our primary use case?

Device42 is mainly used for managing a variety of assets in our organization. It includes servers, workstations, printers, switches, and various other devices. This solution plays a very important role in supporting and managing projects related to the development of scale assistance energy management and distribution management systems.

What is most valuable?

One of the most valuable features, in my experience, is the precise tracking of hardware devices and their locations registered in the solution. 

Device42 allows us to determine the exact placement of assets based on the building maps and the room details. This feature has allowed us to gain the upper hand on the customers and provide them with satisfaction because they can visually see the arrangement of their assets within the organization.

What needs improvement?

In my experience, I believe that the key concern is the pricing strategy of the solution. Instead, other solutions are much more cost-effective. 

Previously, Device42  has altered the pricing model to include a subscription fee which I see as very costly. They should change their pricing strategy and license scheme, conduct market research and ensure that they provide the right product in the market at the right price.

For how long have I used the solution?

I have been using Device42 since 2017. 

How are customer service and support?

The support team is not really a concern for us since our teams in France and Romania are very skilled in handling our issues regarding integration configuration and other processes. We do not seek external support and since Device42 is a new software, particularly in the Middle East, we have not seen any issues. 

Which solution did I use previously and why did I switch?

In technical aspects, Device42 stands out as the strongest, especially considering its robust capabilities on a VM and the option to be built as a standalone device.

How was the initial setup?

The solution is usually installed using a pre configured VMware image supplied by Device42 itself.

What was our ROI?

Regarding the ROI, I haven't seen any loss or misuse of the money we have invested. The solution generates reports which serve as an important tool for management and insurance processes. Based on this report, many customers with control centers secure insurance coverage for the organization, and this report also helps us to calculate the value of our assets within the organization. The valuable insights provided by Device42 have helped us to accurately predict the pricing and emphasize higher quality and value proposition.

What other advice do I have?

My advice would be to determine the number of assets you own since this count helps to accurately determine the required license and the cost that you will incur while purchasing the solution. After aquiring an appropriate number of licenses, the key is to implement it. I would rate this solution 8 out of 10.

Disclosure: My company has a business relationship with this vendor other than being a customer: customer/partner
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Network Engineer at a tech vendor with 10,001+ employees
Real User
Top 20
Has a comprehensive dashboard, automation capabilities, and seamless integration with IT operation manager platforms
Pros and Cons
  • "This inherent stability, derived from its Linux-based architecture, provides a well-established and reliable platform."
  • "However, it does not offer robust support for high availability failover with different subnets, especially if the servers are located in different data centers and belong to distinct IP networks."

What is our primary use case?

It primarily serves as our DNS solution.

How has it helped my organization?

The insight into the overall health of our network, particularly in terms of DNS functionality, is positive. This visibility proves invaluable when troubleshooting and resolving issues. It provides a holistic view, including information on DNS and DHCP services, making it a thorough and effective tool for monitoring and managing DNS functionality.

DNS security is safeguarded comprehensively from end to end.

It offers a unified view of our IP address space through a single pane of glass. Whether using IPM or Integrity with DNS, you can easily correlate and match all assigned IPs with the DNS configuration. This integration ensures that each IP address in IPM corresponds to a DNS name, providing comprehensive visibility.

It has been seamlessly integrated with various IT operation manager platforms, including SolarWinds. While it might not be accurate to label the integration with Integrity as direct, it's apt to say that our BlueCat solution is monitored by SolarWinds. Additionally, for internet access, such as reaching domains like Google.com, we rely on Cisco Umbrella.

It helped us in minimizing human errors by facilitating automation through the use of scripts.

The design with BlueCat ensures minimal downtime as it is highly redundant. In the event of a server failure, multiple servers seamlessly handle the traffic, making the occurrence of downtime highly improbable.

It did not contribute to the consolidation of any previously used tools or applications.

It assisted in saving time for other projects.

What is most valuable?

One of the standout features of BlueCat is its foundation on Linux, making it one of the earliest DNS solutions. This inherent stability, derived from its Linux-based architecture, provides a well-established and reliable platform. Once you become familiar with the technology, managing it becomes straightforward.

What needs improvement?

It primarily supports DNS high availability failover when the servers share the same subnet. However, it does not offer robust support for high availability failover with different subnets, especially if the servers are located in different data centers and belong to distinct IP networks. In such cases, setting up high availability becomes challenging, often requiring manual failovers.

For how long have I used the solution?

We have been using it for approximately five months.

What do I think about the stability of the solution?

There were no stability issues.

What do I think about the scalability of the solution?

It provides good scalability capabilities.

How are customer service and support?

I am satisfied with its customer service and support. I would rate it eight out of ten.

Which solution did I use previously and why did I switch?

We were using NS-1 previously but decided to switch, primarily because IBM acquired the company, and subsequently, they discontinued the solution.

How was the initial setup?

The initial setup was somewhat challenging, but it wasn't overly difficult.

What about the implementation team?

The deployment process spanned approximately two months. The overall project required four resources, including roles such as design and project management, to complete it.

What's my experience with pricing, setup cost, and licensing?

I am not sure about the exact pricing, but I believe their cost is lower compared to Infoblox.

Which other solutions did I evaluate?

The previous solution reached its end, leading the vendor to discontinue the service. During the customer review, we evaluated options between BlueCat and Infoblox.

What other advice do I have?

For a medium-sized company, having a DNS solution is essential. Whether it's BlueCat, Infoblox, or another option, it's crucial for smooth operations. While it's technically possible to work with Linux Spine or other solutions like F5 DNS, they are often challenging to manage due to the absence of a graphical user interface. Having a dedicated DNS solution tailored for medium-sized companies, like BlueCat, is indispensable for scalability and efficiency. Before implementing BlueCat, it's advisable to ensure that employees undergo training. You may consider requesting an evaluation license from BlueCat to set up a lab for training resources dedicated to working on the BlueCat DNS solution. Additionally, exploring a POC could be beneficial. Overall, I would rate it nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor. The reviewer's company has a business relationship with this vendor other than being a customer: Partner
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