Share your experience using Broadcom Payment Security

I am a system integrator providing professional services and implementing Entrust solutions for customers across Africa.

Entrust Transaction Guard monitors transactions between core banking applications. It offers integrations to many platforms, compatibility, and easy API integrations, providing effective fraud detection. 

The product reduces fraud for customers, especially within the financial services industry, by protecting transactions such as online payments and card usage. Without such solutions, online banking would face significant challenges.

Entrust has an issue with support. The technical support hardly ever involves getting an Entrust person to help on calls, and they often refer only to the documentation. 

Another area for improvement is enhancing AI and machine learning for better core fraud detection.

I have been implementing Entrust solutions for the past five years.

The stability of Transaction Guard is quite good, and I rate it between seven and eight out of ten.

Transaction Guard is scalable, although it is quite basic.

Entrust's support is quite lacking. I rate it five out of ten as they tend to refer to documentation and are not proactive in providing assistance.

Neutral

The setup process involves assigning a project manager and providing an implementation plan with timelines. It depends on the specific conditions of the customer environment.

The implementation team from my side usually consists of myself and three others, including system guys and those familiar with banking applications and environments.

Entrust Transaction Guard has brought value to customers by reducing fraud in financial transactions, online payments, and card usage.

The pricing is quite affordable compared to other solutions, with a rating of six out of ten. There are additional costs for premium support.

Everybody now needs solutions like Entrust Transaction Guard because online transactions are prevalent. I am familiar with Entrust for AAA services, and I would recommend it. 

Overall, I rate Entrust Transaction Guard a six out of ten.

Our primary use case for ACI Fraud Management is the detection and prevention of payment fraud. We work with a company that is a partner with ACI, and we use this solution integrated with a switching platform to detect card fraud. We can set up diverse rules, and it also has the capability for machine learning and other functionalities.

The primary value of ACI Fraud Management lies in its capability for detection and prevention of card fraud around payments. Users can set diverse rules, leading to automatic declines of transactions that violate these rules. 

Additionally, the presence of a Fraud Desk allows for further analysis of suspicious transactions. Its real-time detection feature ensures transactions violating preset rules are automatically declined, adding another layer of security. The solution's API integration capabilities also facilitate use across multiple channels, including mobile transactions, enhancing its versatility.

There is room for improvement in the acceleration of its artificial intelligence capabilities. Artificial intelligence could enhance fraud detection without the need to manually set rules. Greater focus should be on machine learning and artificial intelligence capabilities, allowing the system to learn through existing rules and train itself to develop self-detection capabilities. Currently, the machine learning feature requires extensive usage before activation, which hinders its effectiveness.

We have been using several ACI tools for years and specifically on fraud management for about a year or more.

Regarding stability, it is rated nine to ten, indicating it is very reliable.

ACI Fraud Management is quite scalable, it is rated between seven to eight out of ten depending on the deployment architecture and ease of integration.

The customer service and support from ACI Worldwide is excellent and rated eight to nine out of ten.

Positive

The initial setup of ACI Fraud Management is easy, rated between seven and eight. However, setting up involves more than just installation. It includes setting up rules, conducting multiple User Acceptance Tests (UATs), and testing the solution, which can take several months.

The value of the investment in fraud management is inherent and it becomes obvious through protection, although the financial benefits may not be immediate. It helps prevent most fraud incidents and provides protection from regulatory infractions, which are required for certain types of businesses.

I advise those interested in ACI Fraud Management to try it out, especially for its seamless integration with current payment technology. It is suitable for medium and large enterprises, while small businesses could consider a software-as-a-service option. 

Overall, I rate the solution eight out of ten.