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Employee Relations Manager at Daum Communications
Real User
Top 20
With a great technical support team, the tool also provides encryption features
Pros and Cons
  • "The solution's technical support is good."
  • "The product's high price is an area of concern where improvements are required."

What is our primary use case?

I use the solution for some government-related purposes in Korea.

What needs improvement?

The product's high price is an area of concern where improvements are required.

For how long have I used the solution?

I have been using Oracle Java Cloud Service for fifteen years.

How are customer service and support?

I have contacted the solution's technical support. The solution's technical support is good. I have to raise a ticket with the support team to get an issue resolved. For global support, my organization needs to raise a ticket with Oracle's support team.

I rate the technical support a ten out of ten.

How would you rate customer service and support?

Positive

How was the initial setup?

I am a project manager in my organization. The technical engineer takes care of the installation and setup process related to the product.

The solution is deployed on an on-premises model. In Korea, many government sites use Oracle Database. Nowadays, government sites operate on different cloud services like Azure, AWS, and Oracle Cloud. Oracle doesn't support AWS or Azure.

What's my experience with pricing, setup cost, and licensing?

Oracle Java Cloud Service is an expensive product.

What other advice do I have?

I would say I use the product for the type of applications for which I use it for JSP and React. From a popularity angle, I would say that most of the sites related to the Korean government use Java, along with React and Vue.

I believe that my company probably uses the product for backup purposes. In Korea, many government sites use a backup solution that helps with the recovery part. The solution provides backups like live backup, backup for Oracle, and file backup. The product acts as a total backup solution.

The tool allows my organization to encrypt certain data in the database, specifically in Oracle Database.

I rate the overall tool an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: partner
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Arkabrata  Ghosh - PeerSpot reviewer
Java developer at Marlabs Inc.
MSP
Top 5
User-friendly code development solution needing enhancements addressing glitches
Pros and Cons
  • "The framework supports auto-configuration. A lot of features are already there. It is reliable and user-friendly to develop code, back-end engineering, or locate specific information such as addresses."
  • "There are issues with the application's development, including small glitches and errors."

What is our primary use case?

I've used the product for backend development, where clients send requests to our system, and we generate responses using Java frameworks. I'm involved in the development process involving problem statements and making the necessary changes per the company's requirements.

What is most valuable?

It's a screen framework requiring us to write the necessary code. The framework supports auto-configuration. A lot of features are already there. It also incorporates annotations and includes packages that align with Java's new features. This makes it reliable and user-friendly to develop code, back-end engineering, or locate specific information such as addresses. It is relevant and easy.

What needs improvement?

There are issues with the application's development, including small glitches and errors. We're in the process of continuously fixing to address these issues, and once resolved, the application will be ready. I've worked on this internal system application, and I'll give you an example of our specific challenge. There was an issue involving a complex query where data was stored and retrieved from the database. 

The application also had a reporting component that wasn't generating reports or collecting the required information for Excel reports. To address this, I made changes to the query. I focused on the data format issue encountered in the implementation class. However, when implementing these changes under a specific thread, the application server showed an exception. I also made adjustments to resolve the issue.

For how long have I used the solution?

I have been using this solution for the past two years.

How was the initial setup?

If you clearly understand the mobility architecture of the microservice, dealing with this solution shouldn't be too hard. It all depends on your grasp of the concept and the architecture. 

We have several users for the solution. The process involves different levels, including functional heads, finance, and approval stages. After progressing through these levels, invoices are either approved or rejected based on accuracy. At the finance level, payment processing is handled. Additionally, reports are generated monthly and yearly, providing insights into the total number of invoices generated.

What's my experience with pricing, setup cost, and licensing?

My company has a partnership with Oracle and has acquired licenses for this application. I'm not aware of the pricing details as that aspect is managed by other teams within our organization.

What other advice do I have?

I rate the product a seven out of ten because there are ongoing efforts from various teams within the company working on this application. We're in the process of fixing numerous issues and implementing various modifications.

Disclosure: My company has a business relationship with this vendor other than being a customer:
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