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Grigoriy Kneller - PeerSpot reviewer
General Manager at HDI Systeme AG
Real User
Top 5
Enhanced user management offering seamless single sign-on, scalability for large enterprises, and improved configurability through integration with various user sources and directories
Pros and Cons
  • "One standout feature is the capability to configure various authentication and authorization methods from diverse user directories."
  • "There's a need for effective group membership management, especially for corporate programs."

What is our primary use case?

Our main use case is for user management, especially in the context of developers. The focus is consolidating different user types, such as active and desktop users, and facilitating a unified user experience. The primary functionalities include single sign-on and managing access across various instances of Atlassian applications, creating a cohesive user base for improved efficiency and convenience.

What is most valuable?

One standout feature is the capability to configure various authentication and authorization methods from diverse user directories.

What needs improvement?

The issue lies in a somewhat unremarkable route problem. There's a need for effective group membership management, especially for corporate programs. The requirement is to manage memberships through groups, where users and managers can add individuals to specific user groups.

For how long have I used the solution?

I have been using it for over ten years.

What do I think about the stability of the solution?

It's a remarkably stable product since I'm not concerned about any cloud outages. I would rate it ten out of ten.

What do I think about the scalability of the solution?

It is highly scalable, and specifically designed for extensive landscapes, making it an ideal choice for large enterprises. Its design facilitates easy scalability, accommodating businesses ranging from the smaller end of the spectrum to extensive operations with tens of thousands, hundreds of thousands, or even millions of users.

How was the initial setup?

The initial setup was quite straightforward. I would rate it nine out of ten.

What about the implementation team?

When it comes to on-premises deployment, the approach is fairly straightforward. However, in the context of the cloud, it's crucial to distinguish between Atlassian Cloud, referring to applications managed by Atlassian, and cloud services like Amazon Web Services or Azure. In my case, I use BitBucket, and the experience is quite similar to on-premises usage, with perhaps a few additional features. Atlassian Crowd is tailored for solutions hosted on various cloud services or self-hosted setups, excluding Atlassian Cloud. It typically requires several hours.

What's my experience with pricing, setup cost, and licensing?

The pricing ranges from low to medium. While it may seem affordable for larger enterprises, it tends to become more expensive as you move up the scale.

What other advice do I have?

For organizations using various Atlassian products and dealing with multiple user sources or directories, implementing Atlassian Crowd for single sign-on proves highly beneficial. This is especially true for companies that have instances of Atlassian product installations across different entities, each with its own Active Directory and user directory. Crowd significantly streamlines user and directory management, making it more efficient for larger enterprises. It is particularly advisable and recommended for big companies, especially those that have undergone acquisitions or mergers, as it enhances user management, transparency, and configurability. While it's incredibly useful for enterprise-level businesses, it may also be suitable for mid-sized companies with a substantial user base. Overall, I would rate it nine out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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Director Of Technical Project Management at a healthcare company with 10,001+ employees
Real User
Top 20
Allows for centralized multiple directories and a single sign-on across a variety of tools
Pros and Cons
  • "The most valuable features are predominantly in the directory and development spaces."
  • "It makes you more efficient, but you have to optimize what you're doing before you get into the software."

What is our primary use case?

It allows for centralized multiple directories and a single sign-on across a variety of tools. It lets us govern permissions and allows people to drive across the board on a variety of different tools within one space. It essentially allows you to merge infrastructure and work into one area. It's a nice integration that allows you to branch across a variety of different areas. 

A lot of our work is being migrated into Microsoft Azure. We also use Jira. Cloudmed, our new company that we purchased last year, heavily used Azure, and we heavily used Jira, so it allows us to look at the integration pathway between the two.

What is most valuable?

The most valuable features are predominantly in the directory and development spaces.

We just started using Atlassian with Cloudmed. We're at a point in our process where this is an upgrade, so it's making our lives easier.

What do I think about the stability of the solution?

The stability is good so far.

What do I think about the scalability of the solution?

It's very scalable because you're able to merge multiple platforms and multiple infrastructures into one.

How are customer service and support?

Technical support is okay. They aren't the best, but they're no worse than a multitude of other companies.

How was the initial setup?

Setup isn't difficult. It's all pretty user friendly. There are tutorials, and it's easily accessible.

What's my experience with pricing, setup cost, and licensing?

It's pretty cheap. I would rate the price as three out of five.

There are compounding subscriptions, so if you have one tool and then add others, each add-on is a cost.

What other advice do I have?

I would rate this solution as nine out of ten.

My advice is to plan your work before you do it. Atlassian really likes it if you're already established in your process, which is almost an inefficiency. They want you to be established so they can redirect how you're going to use your software. Without doing the work to clean things up, it doesn't actually fix your issue. It makes you more efficient, but you have to optimize what you're doing before you get into the software.

Disclosure: I am a real user, and this review is based on my own experience and opinions.