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Noel-Edouard Chenu - PeerSpot reviewer
CEO at a consultancy with 11-50 employees
Real User
Feb 11, 2026
Seamless integration has expanded secure customer access and now simplifies identity management
Pros and Cons
  • "Cisco Duo benefits my organization by making it easy for me to reach out to customers using Cisco Duo so they can integrate on my platform using their credentials."
  • "In Cisco Duo, what could be improved is having more features."

What is our primary use case?

My main use cases with Cisco Duo involve managing access. I've integrated it into my platform so that customers can connect using Cisco Duo. It manages all the users connecting on my platform and provides SAML integration so they can use their Cisco Duo account credentials to connect.

What is most valuable?

The feature I appreciate most about Cisco Duo is the ease of integration with my platform. It's straightforward with all the APIs they have to integrate with my platform. After that, I just put a Cisco Duo button on my login page, and then people can use their credentials. The integration is what I value the most.

Cisco Duo benefits my organization by making it easy for me to reach out to customers using Cisco Duo so they can integrate on my platform using their credentials. They don't have to change the way they connect, and it makes the whole experience seamless. That's why it's truly beneficial for my organization.

What needs improvement?

In Cisco Duo, what could be improved is having more features. We are using a front-end broker because the integration was something we struggled with. I would suggest releasing some API endpoints so we can have additional integration options beyond the basic one we used to have.

For how long have I used the solution?

I have been using Cisco Duo for four years.

What do I think about the stability of the solution?

I assess the stability and reliability of Cisco Duo as having some slowness at certain points, but it's not really an issue. Overall, the performance is good.

How are customer service and support?

I didn't have to use customer service regarding Cisco Duo.

How would you rate customer service and support?

How was the initial setup?

The experience of deploying Cisco Duo was straightforward and easy.

What was our ROI?

I can say that I've seen a return on investment from having Cisco Duo.

Cisco Duo has provided a return on investment by integrating and increasing my reach to people and customers using Cisco Duo. It has had an impact on my revenue because I was able to integrate more customers. There is a clear ROI to this.

What's my experience with pricing, setup cost, and licensing?

My experience with the pricing, setup cost, and licensing for Cisco Duo is that I've been working with Cisco for a long time, so it's straightforward. Pricing is per user, so it's easy to understand.

Which other solutions did I evaluate?

Before adopting Cisco Duo, I considered other solutions. I've worked extensively with Azure AD and Okta. However, because Cisco Duo is a Cisco product, it makes sense for me to integrate with it.

What other advice do I have?

I am not using Identity Intelligence in Cisco Duo.

I haven't noticed an increase in phishing attacks in my organization recently.

I haven't implemented Cisco Duo end-to-end phishing resistance with proximity verification, though I may consider it if needed. I wasn't aware of the feature until now.

I have deployed Cisco Duo Directory to manage user identity.

I use a front-end broker with Cisco Duo that manages all the IDPs for my platform. It integrates with Cisco Duo and different SAML providers.

I would not say that Cisco Duo helped reduce the overall authentication-related costs, but it definitely helped specifically for managing those customers.

I did not discover any feature in Cisco Duo that I didn't think I would use initially and later discovered along the way. I believe we are knowledgeable about all these SAML providers, so we knew what we wanted to leverage.

I would rate this review as an eight out of ten.

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Last updated: Feb 11, 2026
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Software Engineer at a financial services firm with 10,001+ employees
Real User
Feb 11, 2026
Strong authentication has met strict security needs and protects our organization from phishing
Pros and Cons
  • "The feature I like the most about Cisco Duo is two-factor authentication, as it helps me to defend against phishing attacks and provides security for my organization."

    What is our primary use case?

    My main use case with Cisco Duo is for two-factor authentication. I need Cisco Duo authentication in my company because I have no different option to use a different solution not related to Cisco due to a limitation of a product like Cisco ISE that will not be able to use a different mechanism than Cisco Duo authenticator. I have to use Cisco Duo authentication to have two-factor authentication and fulfill security requirements in the company.

    What is most valuable?

    The feature I like the most about Cisco Duo is two-factor authentication. Cisco Duo helps me to defend against phishing attacks and provides security for my organization.

    What needs improvement?

    I really have no idea how Cisco Duo can be improved. I do not see any features that I would like to have that are not currently implemented.

    For how long have I used the solution?

    I have been using Cisco Duo for about half a year.

    What do I think about the stability of the solution?

    I have not noticed any stability or reliability issues such as downtime or crashes.

    What do I think about the scalability of the solution?

    I think Cisco Duo will scale with the growing needs of the organization. It will be growing because every company and every regulation requires two-factor authentication, and we have to use it by one vendor or another. I think a solution such as that will be growing in the future.

    Which solution did I use previously and why did I switch?

    I mainly used the Microsoft solution because we have merged a lot of products with Microsoft, and using DevOps, Azure, and other services is naturally how we use Microsoft authentication for many things. However, if we cannot do it in some scope, we have to find out how to do it in a specific section.

    How was the initial setup?

    With the deployment of Cisco Duo, I can do it with instructions. I am not an expert, but I am something between beginner and intermediate.

    What was our ROI?

    I cannot say that I have seen a return on investment from having Cisco Duo. I have experienced only a security benefit.

    What's my experience with pricing, setup cost, and licensing?

    My experience with the pricing and licensing and setup costs is that I think it is fair because licensing depends on the user that uses it and consumes those tokens.

    Which other solutions did I evaluate?

    I had to reduce a lot of Microsoft Azure Authenticator, but for some reason, it is not supported in some products of Cisco. We have to divide it so that Cisco Duo also covers those needs.

    What other advice do I have?

    I do not use Cisco Identity Intelligence. I have not noticed any increase in phishing attacks recently, but I work in a financial company where the security is critical. If something can happen one time per 25 years, it is very risky and has to be mitigated somehow. I have implemented Cisco Duo end-to-end phishing resistance with proximity verification for both. I did deploy Cisco Duo Directory to manage the user identity and am using it as a standalone identity provider. I do not think I discovered any new functionalities that I did not think of in the beginning. I did not really face any challenges doing that. I would rate this review a 10 out of 10.

    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    Last updated: Feb 11, 2026
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