Regarding the compliance, risk, and governance tools, I am comfortable discussing the tools in the GRC category.
The specific module from ServiceNow is the ServiceNow Compliance, Risk, and Governance module, which I find very useful, but it's more suitable for larger companies.
The helpful features of RSA Archer include providing an integrated overview of the landscape in the company, which leads the user to use the same inventory and other components, sharing the same set of references and objects we are working on. This integration level is the most useful feature for managing compliance work, unlike using Excel, where agents may not work together
They keep the referential integrity, which is significant.
While it provides benefits in terms of security, the pricing is a bit higher than customers typically expect.
It would be helpful if RSA Archer had the capability for two-way integration because, in any information technology area, having the ability to provide feedback is beneficial.
It could facilitate the process back to the operational level.
Dashboards are usually effective, but while visibility from the dashboard level is good, drill-down details may be difficult to access, as they don't seem to have direct support for this drill-down.
Dashboards are not an issue, but navigating from the dashboard to details could be challenging.
Deployment is not complicated, as deployment itself is relatively easy for any application.
The most challenging aspect of implementation is managing the interfaces to the sources.
RSA's technical support has sufficient services in the market, though it depends on the knowledge of the people providing the support, and it's relatively not cheap but at an average level.
If I were to rate RSA technical support on a scale from one to ten, I would give it about four, as there is definitely room for improvement, but support is available.
The response time from RSA Archer's support team is not an issue; usually, there's no problem getting a timely response, but there could be more knowledgeable agents available.
Compared to some competitors, RSA Archer is higher priced, but the comparison depends on what competitors you consider. I know RSA Archer and ServiceNow, whereas other modules such as SAP and Oracle are more dependent on their specific technologies and are not as general or open.
I have been in touch with about three companies who use RSA Archer actively in the compliance area.
These companies use RSA Archer for nearly all purposes, including governance, internal risk, and third-party risk management and inventory management.
RSA Archer doesn't have its own inventory; it operates differently compared to ServiceNow, which is built on its own inventory and service management. The advantage of ServiceNow is that the risk and compliance module is tied with this inventory.
Regarding integration, it's relatively easy to integrate RSA Archer with third-party tools since it's mostly about the import process. There is an open API or import by file, so it's not a problem.
Both RSA Archer and ServiceNow have good reporting capabilities, with general reports presented at a very good level, namely the executive overview of security and compliance. However, if specific reports are required, it can be complicated since these tools are at the end of the compliance process and may lack the ability to provide raw data back to the process.
It's one-way integration with RSA Archer, which is a feature by the design of RSA Archer to focus on providing executive-level information.
Using RSA Archer provides sufficient benefits, as it sets a bar for compliance, assuring the company that security and compliance are at an adequate level.
On a scale of one to ten, I rate RSA Archer a seven.