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Positive
I use Archer Integrated Risk Management as an Integrated Risk Management (IRM) solution. I use it out of the box for what they provide.
Archer Integrated Risk Management is stable. Customer service is good. The company is very active in its roadmap, developing new solutions and adding functionalities to existing ones within the platform. It also excels in risk assessment capabilities, offering a very typical suite of what's in the market.
The user interface, although it has improved over the years, could benefit from more modernizing. There are missing features in risk survey functionalities and the need for stronger dashboarding. The extension to mobile devices is very elementary, and more advanced risk analysis is needed.
I have been using Archer Integrated Risk Management for eight years.
I rate the stability at nine, meaning it is very stable.
Archer Integrated Risk Management is fully scalable.
Customer service is good. I would rate it at nine out of ten.
Positive
The setup process is complex. It is not a straightforward installation like putting a CD in. Being highly customizable and configurable is both a strength and a weakness, as some users prefer an out-of-the-box solution.
The installation requires a team of professionals, not just a single person. It is a dedicated project involving many members.
I have realized the benefits I expected, mainly for legal, fiscal, and regulatory reasons.
The solution is more premium in my opinion. Licensing could always be improved, as with any vendor.
Archer Integrated Risk Management is used for legal, fiscal, and regulatory reasons, and it performs as expected in these areas.
I rate the overall solution a seven out of ten.