What is our primary use case?
We use it to protect all our public-hosted sites. It's a replacement for Akamai. We migrated from Akamai to Fastly.
How has it helped my organization?
It gives us fully enhanced dashboards, making it easy to identify and allow or deny traffic based on the signals it provides.
Fastly (Signal Sciences) integrates and tags the intermittent traffic based on patterns. It generates signals and provides them in a dashboard where we can view them and decide whether to allow or deny traffic. It's a more advanced and easy-to-navigate dashboard.
What is most valuable?
It has very similar features to Akamai but is more maintainable and has a different way of doing things.
Feature-wise, it has everything Akamai has: CDN and caching. The advantage over Akamai is that it's in Varnish Configuration Language (VCL), so programmers understand how to create rules, hardening, and all that. Caching and everything else can be written as code.
What needs improvement?
Fastly don't support caching for China users. That's the only feature lacking compared to Akamai.
For how long have I used the solution?
I have been using it for six months. Fastly is the CDN, and Signal Sciences provides the API protection. It's a WAF, a web application firewall, but Fastly acquired Signal Sciences, and now it's working as a single product: CDN plus WAF.
How are customer service and support?
So far, the customer service and support have been good. They are quick, they are on top of things and we get responses in a day or two. Unless there's an incident, we don't expect them to be responding in less than a day. So far, it's good. I haven't seen any downtime in the last six months or a year, which is good.
Which solution did I use previously and why did I switch?
We used Akamai before. We switched because of cost optimization. It's 50% less than Akamai. So, it is cost effective.
Fastly can be provisioned through Infrastructure as Code (IaC). Akamai has that feature, but with Fastly, we can write the code and manage it in our Git repository. We don't need to go to the dashboards; you can deploy changes through your own repository. That's an advantage.
How was the initial setup?
The initial setup was super easy. The migration was super easy. The only part we were missing was China cache. Other than that, it has everything Akamai was providing: image optimization, CDN, WAF, and all the other security aspects. The China cache was the one thing we were missing in Fastly, so we had to do it differently.
Deployment was a few weeks for the migration. If you're starting a brand new site, it's straightforward; maybe in a week or two, you can be up and running. But if it's a migration from a different CDN, it would probably take four to six weeks.
We wanted to know the caching rules and how teams were doing things differently, so we had each member from the team gather inputs. Then we migrated and started writing the VCL code.
It's very little maintenance. But with every draft, you need to periodically check the dashboard for anomalies and take action. Once a month or once a quarter, you need to do that exercise.
Moreover, there are a couple of integrations with other observability tools like Datadog and Slack. It's easy to enable access with SSL, Okta, and Flash teams.
What about the implementation team?
We work with Fastly. We have quarterly reviews with them.
What was our ROI?
CDN is our primary thing, and it improved page speed and load times compared to Akamai.
Fastly is super fast because they take a slightly different approach to caching. We see a lot of improvement in client experience and page speeds.
What's my experience with pricing, setup cost, and licensing?
The pricing is 50% less than Akamai.
What other advice do I have?
It's a good product. We can manage SSL certificates within the CDN, and they're auto-renewed and auto-purchased outside the CDN, which is a cool feature.
So, I would rate this product a nine out of ten. I recommend this product. If anyone is looking for a next-gen WAF and next-gen CDN, it's the best product I've come across.
It utilizes AI to enhance features, especially while tagging anomalies and traffic anomalies, but I'm not 100% sure. I've heard they're using some AI to identify bot traffic and malicious traffic.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.