BigFix is primarily used for patch management, compliance, and security patches.
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BigFix is primarily used for patch management, compliance, and security patches.
It covers multiple operating systems and helps patch customers with patch management services, alleviating patch management issues for our customers.
It covers multiple operating systems and helps with patch management. BigFix is also valuable for its inventory, license inventory, and compliance with server hardening.
BigFix could improve its asset management capabilities to discover assets, including hardware. More improvements could be made in asset management.
We have been reselling BigFix for three years.
The overall stability of the solution is good with no reported issues.
The solution is very easy to scale.
Customer support from HCL is satisfactory and not usually an issue.
Neutral
The installation is quite smooth and can be managed by one person, depending on the complexity and size of the environment.
Our project team managed the installation quite smoothly.
There has been a significant return on investment, particularly saving time and resources in patch management and compliance. It saves approximately 40% to 50% of time and resources.
The pricing is competitive, but not the most competitive.
I have been working at Tech Data for the last 12 plus years.
BigFix's patch management automation feature is impressive. The real-time vulnerability remediation feature regarding BigFix's software distribution effectiveness across large networks is valuable. BigFix's unified console for software deployment is a strong asset.
I have concerns about BigFix's pricing, which I find to be slightly on the higher side. While it may not be the most affordable or competitive option, there is room for improvement. Additional features could enhance the product further. I would rate BigFix as an 8 out of 10 as a product.
I have been using the solution for one and a half months.
Whenever we need any kind of support, the BigFix team is present and available. They help us effectively with our needs.
Positive
I would definitely recommend BigFix if I were in sales. I cannot say that BigFix is not the best option on the market. When I am selling this product, I would rate it on a higher side because I would not rate a product I am selling to a partner or end customer on a lower side. BigFix needs more promotion to increase awareness. The people who know this product are well-versed about it, but additional promotion is necessary to penetrate further into the market. Every market needs continuous promotion to grow. My overall rating for this review is 8 out of 10.
