My main use case for Microsoft Configuration Manager is patching and application deployment. We are mainly using patching, application deployment, device configuration, and device compliance. Remediation is also part of our use cases.
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My main use case for Microsoft Configuration Manager is patching and application deployment. We are mainly using patching, application deployment, device configuration, and device compliance. Remediation is also part of our use cases.
The features I find most valuable in Microsoft Configuration Manager are replication and scripting. If I want to get a fetch report for anything, such as hardware-related issues or group policy-related issues, I need to fetch the report by using SCCM's scripting language and remediation part.
The inventory collection features of Microsoft Configuration Manager are good because we always prefer the inventory. We do it by using the script language.
We use remote management capabilities in Microsoft Configuration Manager. Remote management capabilities are useful if the user is not providing access; we can use the backend users to update the group policy and sync the devices. These are the main features we require.
I can suggest that Microsoft Configuration Manager should get the Autopilot feature because Autopilot is the main part of Intune, and nowadays everybody is using Autopilot. It is now more valuable for Autopilot. I would prefer to have Autopilot in Microsoft Configuration Manager. Then most users will get the OS deployment instead of using Intune.
Other than that, improvements are needed for servers. Servers are still not getting it properly, so we could add the servers in Microsoft Configuration Manager for things such as OS deployment and Autopilot as well.
I have been working with Microsoft Configuration Manager for the last eight years.
Automated patch management is useful, but because of my company's organization security, they are not authorized to go with auto-patch. They first have me go ahead with it manually because they want to test further from the pilot as well as from any testing device. Due to vulnerability concerns, they want to check before production and proceed as per the change request and the entire process. That's why we have to do it manually.
Microsoft Configuration Manager is mostly deployed on the Azure cloud.
For scalability, the ability to scale and expand, I will definitely provide a rating of 10.
For technical support from Microsoft, I would rate them a nine. This is because there was one point where I did not get proper support from the engineer at that time, and there was a delay from the engineer. Because of the delay, we got an SLA. I would give them an eight to nine.
Positive
Microsoft is definitely better than AirWatch. However, since most users are using and upgrading with Apple devices, I would prefer AirWatch for the Apple devices.
The initial setup for Microsoft Configuration Manager is simple, not a big deal because we can use the CD or backup file. We can just run the setup and restore the backup, and we can run and finish.
The pricing for Microsoft Configuration Manager is okay for me, so I can give it a middle rating of four or five.
In my opinion, the main competitor for Microsoft Configuration Manager on the market is AirWatch. I can compare it to that because the Apple product is already out there.
Integrating Microsoft Configuration Manager with other Microsoft products is good. Since nowadays all companies are moving to Intune, most things are moving to Intune itself. Microsoft Intune is already on top now, so integration is also moving towards Intune.
I would definitely recommend Microsoft Configuration Manager for enterprise-level companies.
Overall, I believe Microsoft Configuration Manager is definitely a good product. Because it's Microsoft, I rate it 10 out of 10.
BigFix is primarily used for patch management, compliance, and security patches.
It covers multiple operating systems and helps patch customers with patch management services, alleviating patch management issues for our customers.
It covers multiple operating systems and helps with patch management. BigFix is also valuable for its inventory, license inventory, and compliance with server hardening.
BigFix could improve its asset management capabilities to discover assets, including hardware. More improvements could be made in asset management.
We have been reselling BigFix for three years.
The overall stability of the solution is good with no reported issues.
The solution is very easy to scale.
Customer support from HCL is satisfactory and not usually an issue.
Neutral
The installation is quite smooth and can be managed by one person, depending on the complexity and size of the environment.
Our project team managed the installation quite smoothly.
There has been a significant return on investment, particularly saving time and resources in patch management and compliance. It saves approximately 40% to 50% of time and resources.
The pricing is competitive, but not the most competitive.
