Share your experience using Dayforce HCM

We have used Dayforce HCM for our HR functionalities and for the learning module over the last five years. We actually just migrated to a new learning management system.

Dayforce HCM did help support our learning culture development, as it introduced our workforce to a learning management system for the first time. However, after a while, people started getting frustrated with its limitations.

The product has a pretty clean look. It's easy to upload content and generally easy to update content. It introduced our workforce to the concept of a learning management system.

Customizing the home screen was difficult; I could not remove certain tabs that were irrelevant to our users. The search functionality is poor as there's no way for administrators to tag keywords to training courses, making it hard for people to find content. Additionally, there is no way to send a direct link to training if someone asks about it. The reporting is subpar; you can only report by course and not by person unless you go into specific Dayforce reports, which do not match the fields in the learning module. The support is also terrible, with slow response times and a lack of useful knowledge-based articles.

We have been using Dayforce HCM since 2019.

The technical stability of the product is good, but sometimes it is slow. It doesn't time out or shut down, but high web traffic can cause delays. The overview page can take up to two minutes to refresh, frustrating users.

The support is awful. When you put in a ticket, it takes about two weeks to get a response. Their support hub is difficult to navigate, particularly for the learning portion. Setting up a support call through their system is challenging because available times often disappear quickly.

Negative

We did not have a learning management system before implementing Dayforce HCM.

The initial setup was challenging, probably due to how the implementation team at that time understood our needs and the features we wanted.

I did not have contact with the implementation team at the time the system was adopted, so am unable to comment.

The Learning Module add-on to Dayforce HCM was relatively inexpensive per user compared to other LMS’s.

I would not recommend this product to other people. When we wanted to migrate, we realized there was no straightforward way to download our training materials. There was going to be an unreasonable cost for that service, so I decided to manually provide the content, which I had saved locally, to the new vendor.

I'd rate this solution two out of ten.

We use the solution for Core HR, Onboarding, WFM, Performance Management, and Payroll. It has a variety of modules. 

We were able to streamline our processes, enhance our reconciliation tasks, and implement same day ACH onto pay cards. 

The continuous calculations are great.

It offers great functionality. 

Employees can take any percentage of their pay that they've earned on the WFM side. There is a good pay-on-demand option.

The initial setup is easy.

The reporting could be improved. It needs to be simplified. It can be a bit complex.

I've used the solution on and off for almost ten years. I was involved with implementations and client support as a consultant and practitioner. 

Technical support is excellent. I have been pleased with the level of support on offer. 

Positive

Yes, the solution was outdated and cumbersome.

The solution is very easy to deploy and configure. It's not overly complex. 

We had both. The vendor team was excellent and experienced in large scale enterprise companies. 

It's not part of my scope of work. Every company would have a different threshold in terms of measuring pricing.

Yes, our evaluation included UltiPro and Workday.

I was an end-user and customer and now a Ceridian Implementation Consultant.

I'd highly recommend this solution over all other products.

I would give the solution ten out of ten. It has great functionality and is an all-in-one solution.