What is our primary use case?
My main use case is regarding
API Security, specifically trying to do some schema enforcement. I would say that is my main use case, so having to make sure the schema enforcement is done and also some DDoS protection in the aspect of web application firewalls and making sure DDoS protection is done also for bot protection, as well as some of the use cases I have had in recent projects.
In a recent project, we had one of our clients, a major financial institution in Eastern Europe. They were trying to resolve some issues with bots having access to some tangible data in their application. They had an external firewall they were using, but it was not backing up whatever alerts that needed to be obtained to make sure things are well secured. We came in and configured Imperva Application Security Platform on the web application. We made sure the DDoS protection feature was activated, so the admin is also alerted to whatever attack is coming in and then they are able to do the right measures to make sure it is stopped.
What is most valuable?
Some of the best features are the policy tuning, where you are able to tune policies the right way without stress or much hassle. The DDoS protection, the OWASP Top 10 feature, and the bot protection feature are also excellent. The API security feature is particularly valuable because most attackers do not try to come in from where it is expected. Most attackers attack the API that is being used on a platform.
The policy tuning is one of the easiest features that I know. Once you are trying to customize a policy, you just need to understand what kind of policy you are trying to customize, go through the right place from the security to policies, then create a policy. For example, you might be trying to set a policy to make sure that it does not save credit cards on a particular platform or website. That is basically one of the simplest ways of ensuring policy tuning works fine. It is one of the easiest features and I believe it has done a great deal for me in the aspect of operating Imperva Application Security Platform.
What needs improvement?
From my research regarding the
IAM space that Imperva Application Security Platform is trying to look into, I believe they still need to do a lot of modeling and modification to make sure that also helps. There are several competitors in the
IAM space, so Imperva would do well if they can do some basic modeling and modifications from my own personal research and my own experience in the
IAM space. Alternatively, they could actually just focus on trying to be stronger in the web application space and the database activity monitoring space.
The main reason it is not a perfect ten is regarding support. At times, having to reach the support team takes eight hours to ten hours maximum. There are times when clients could have urgent issues to attend to. The support team could do more by having a faster response rate.
For how long have I used the solution?
I have been working for over three years in this space.
What do I think about the stability of the solution?
Imperva Application Security Platform is very stable, very, very stable.
What do I think about the scalability of the solution?
The scalability of Imperva Application Security Platform is easy and well organized, so you can easily upgrade the version of the model you are using. It is easy to always scale to add more users. It is easy to always scale to add more endpoints and apps you are trying to secure.
How are customer service and support?
For the customer support, the reason I rated Imperva nine over ten is basically because of the customer support. They need to work faster on the response time because of issues of urgent replies. They need to work perfectly on the faster response. Overall, it is a good customer experience with them. It has not really been hectic, but they can do better.
Which solution did I use previously and why did I switch?
We did not use any previous solution regarding that. We were always on Imperva Application Security Platform because Imperva is one of the leading organizations regarding
WAF and
DAM.
How was the initial setup?
Regarding licensing, it was a smooth experience. I had to reach out to the salesperson at Imperva who helped us with setting up costs and understanding what the client needs, and making sure the pricing and licensing is done. Licensing is always for a year. There are times when most of our clients do not actually remember where they do their licensing. The licensing certificate helps to understand the date and then gives the client the proper time to renew when necessary.
What was our ROI?
I was able to save over seven million dollars last year as return on investment in the company. Regarding fewer employees needed, we are able to employ more hands because we were one of the organizations that actually brought Imperva to Africa. We needed more Imperva engineers and from the way it is, Imperva engineers have not been that much in Africa. Training new employees and making sure they are attended to with Imperva is also an issue that we are trying to resolve in Africa.
What's my experience with pricing, setup cost, and licensing?
We have noticed faster response times and fewer security alerts because after doing some custom policy tuning, everything seemed to be aligned and we have fewer attacks to monitor and fewer alerts to monitor. It was possible where we were able to integrate a
SIEM solution that we were using with Imperva Application Security Platform. That is one of the features I enjoy about Imperva. You can stimulate and integrate whatever
SIEM platform you are using to Imperva. Imperva sends over the logs and alerts to the SIEM, so it is easier for the blue team of your organization to read the alert and provide adequate measures to stop whatever is happening in the enterprise.
Which other solutions did I evaluate?
We evaluated Trendis and we also evaluated Check Point.
What other advice do I have?
My basic advice would be to make your evaluations properly. It is okay to do demos as much as you can to fully see if it is going to work with whatever challenges you are trying to solve. I believe in thorough and proper evaluation of solutions. I can give a solid approval of Imperva Application Security Platform because it has really done a lot in helping my clients and giving them the best. Imperva is one of the best, if not the best. Almost every feature in Imperva Application Security Platform works really fine and it is what enterprises are battling, and what Imperva does in shaping the security culture of the digital world. Overall, I am going to rate Imperva Application Security Platform a nine out of ten, being one of the leading solution providers in the
WAF space and the
DAM space.
Which deployment model are you using for this solution?
Hybrid Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner, Reseller