What is our primary use case?
Our main use case for F5 Distributed Cloud Services is the application traffic management and security for our web applications. We rely on F5 Distributed Cloud Services primarily for load balancing, WAF capabilities, and routing traffic to applications across our cloud environment.
We use F5 Distributed Cloud Services as we migrate our online application away from the previous gateway and WAF solution. The application traffic can be protected and managed through the F5 Distributed Cloud Services platform. We use F5 Distributed Cloud Services as a front end for the application traffic with logical HTTP load balancer and hostname-based rules directing requests to the appropriate origin pools.
How has it helped my organization?
F5 Distributed Cloud Services has positively impacted my organization from the security point of view, as all our applications are in a very stable, safe mode. This is important, especially taking into account all the sensitive customer data which flows through our systems. Security is the number one feature right now. The stronger security we have, the more reliable we are as an organization.
Since using F5 Distributed Cloud Services, from an operational perspective, being able to see the actual request through the load balancer makes change validation much easier.
What is most valuable?
The best features F5 Distributed Cloud Services offers in my experience are load balancing, traffic routing, and WAF. These are the strongest features for us. Traffic visibility is also very useful, especially when we are validating changes or troubleshooting routing issues.
Traffic visibility has helped our team significantly. For instance, after a routing change, we can look at the actual requests going through the load balancer and can quickly confirm that the traffic is reaching the new route. This is the most practical example of how we use the visibility.
What needs improvement?
An improvement for F5 Distributed Cloud Services could be in usability. It is very powerful, but it can also be quite complex. When you have many applications and routes, the troubleshooting process is not always straightforward. Making it easier to follow the traffic path and quickly see where something is going wrong would be a great enhancement.
For how long have I used the solution?
We have been using F5 Distributed Cloud Services for almost three years. We are in an established project starting from January last year. We are actively migrating an online application from an end-of-life application gateway to F5 Distributed Cloud Services.
What do I think about the stability of the solution?
F5 Distributed Cloud Services is stable in my experience.
What do I think about the scalability of the solution?
The scalability of F5 Distributed Cloud Services is good enough from my perspective. We have not hit any major scalability limitations so far.
How are customer service and support?
The customer support experience for F5 Distributed Cloud Services was quite positive.
Which solution did I use previously and why did I switch?
Before F5 Distributed Cloud Services, we used a traditional on-premise F5 load balancer, and for our cloud application, we also used Azure Application Gateway and WAF. We moved to F5 Distributed Cloud Services because those solutions were outdated and were not aligned with the new requirements, specifically security requirements.
What other advice do I have?
F5 Distributed Cloud Services is deployed in our organization as a hybrid model right now, as we are still using all possible capabilities.
My advice for others looking into using F5 Distributed Cloud Services is to do your preparation.
Regarding F5 Distributed Cloud Services's AI capabilities, governance and security are obviously major parts of the product. I feel the way F5 Distributed Cloud Services handles AI governance and security is promising. The capabilities look promising. However, we are not widely using the AI-specific features extensively enough. AI governance and security are one of our critical focuses. Governance, data protection, and having a clear control area around how AI is used would be very important before expanding the adoption.
I cannot judge F5 Distributed Cloud Services's AI capabilities thoroughly at this time. Our use of F5 Distributed Cloud Services today is much more focused on traffic management. I would say it is still too early to assess AI output.
I rate F5 Distributed Cloud Services an eight out of ten. The reason for this eight rating is that we must keep a buffer for future improvements. If I would score a ten, that would mean the product is absolutely perfect and ideal. However, we need room for future improvements.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.