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Account Manager at Techlab security
Reseller
Top 10
Maximizing patch management efficiency and competitive pricing but needs asset management improvements
Pros and Cons
  • "It covers multiple operating systems and helps with patch management."
  • "BigFix could improve its asset management capabilities to discover assets, including hardware."

What is our primary use case?

BigFix is primarily used for patch management, compliance, and security patches.

How has it helped my organization?

It covers multiple operating systems and helps patch customers with patch management services, alleviating patch management issues for our customers.

What is most valuable?

It covers multiple operating systems and helps with patch management. BigFix is also valuable for its inventory, license inventory, and compliance with server hardening.

What needs improvement?

BigFix could improve its asset management capabilities to discover assets, including hardware. More improvements could be made in asset management.

For how long have I used the solution?

We have been reselling BigFix for three years.

What do I think about the stability of the solution?

The overall stability of the solution is good with no reported issues.

What do I think about the scalability of the solution?

The solution is very easy to scale.

How are customer service and support?

Customer support from HCL is satisfactory and not usually an issue.

How would you rate customer service and support?

Neutral

How was the initial setup?

The installation is quite smooth and can be managed by one person, depending on the complexity and size of the environment.

What about the implementation team?

Our project team managed the installation quite smoothly.

What was our ROI?

There has been a significant return on investment, particularly saving time and resources in patch management and compliance. It saves approximately 40% to 50% of time and resources.

What's my experience with pricing, setup cost, and licensing?

The pricing is competitive, but not the most competitive.

Disclosure: My company has a business relationship with this vendor other than being a customer. Reseller
Yash Dubey - PeerSpot reviewer
Presales Consultant at Velocis Systems
Real User
Top 5
Visibility across all endpoints has helped save time by avoiding manual tracking
Pros and Cons
  • "The best features Check Point Harmony Endpoint offers include complete visibility and a single dashboard where I can see everything for all employees."
  • "Check Point Harmony Endpoint can be improved by having the capability to integrate with other solutions, as no one has the complete Check Point solution, so integration with other OEMs would be beneficial."

What is our primary use case?

My main use case for Check Point Harmony Endpoint is to ensure that endpoints are secured, such as laptops and mobile devices.

A specific example of how I use Check Point Harmony Endpoint to secure laptops and mobile devices is when employees leave the company and download third-party applications. Sometimes they share data via mobile, and in such cases, Check Point Harmony Endpoint helps to secure the data.

This is something we are currently using as our main use case with Check Point Harmony Endpoint.

What is most valuable?

The best features Check Point Harmony Endpoint offers include complete visibility and a single dashboard where I can see everything for all employees.

Having complete visibility and a unified dashboard helps me day-to-day as it makes my job easier because I can see everything on a single dashboard, and it also saves me time since at a granular level, I can see it on my dashboard without having to go in-depth and search desk to desk.

Check Point Harmony Endpoint has positively impacted my organization through visibility over the employees' use cases.

The visibility helps us identify what data should be given access on mobile, such as email services or any other services, and how much data should be traveled through mobile. We are currently figuring this out and will keep everything on-premises in the company with less data shared via endpoints.

What needs improvement?

Check Point Harmony Endpoint can be improved by having the capability to integrate with other solutions, as no one has the complete Check Point solution, so integration with other OEMs would be beneficial.

If Check Point Harmony Endpoint can improve from a costing perspective, it would be easier for us.

For how long have I used the solution?

I have been using Check Point Harmony Endpoint for around eight months.

What do I think about the stability of the solution?

Check Point Harmony Endpoint is stable and has been stable to date.

What do I think about the scalability of the solution?

The scalability of Check Point Harmony Endpoint is good.

How are customer service and support?

I have not yet used customer support for Check Point Harmony Endpoint.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

I did not previously use a different solution.

How was the initial setup?

I am not certain if we purchased Check Point Harmony Endpoint through the AWS Marketplace, as the company made the purchase.

What was our ROI?

I have seen a return on investment in terms of time saved because I get visibility, so time saved is something I can definitely mention.

What's my experience with pricing, setup cost, and licensing?

My experience with pricing, setup cost, and licensing indicates it is on a higher side.

Which other solutions did I evaluate?

I did not evaluate other options before choosing Check Point Harmony Endpoint.

What other advice do I have?

I would rate Check Point Harmony Endpoint an eight out of ten.

I chose eight out of ten because I have been using it for eight months and have more to explore with it, and to date, all of my use cases have been accomplished.

My advice to others looking into using Check Point Harmony Endpoint is that they should at least try it for a proof of concept, as it is a good product.

I do not have any additional thoughts about Check Point Harmony Endpoint before we wrap up.

My overall review rating for Check Point Harmony Endpoint is eight.

Which deployment model are you using for this solution?

Hybrid Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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