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I mostly use Sprinklr for social media posts, scheduling, and taking pre-made content, personalizing it, and then sharing and scheduling it. I primarily use LinkedIn.

It's nice. I can schedule all at once. I don't have to think about what I am posting or when I am posting it.

I would say definitely the generated content ideas for my work, including articles, and posts. The scheduling feature is, of course, key just so I can do it in one sitting, plan out the month, and be ahead of everything.

Sometimes I'll log into LinkedIn, and it won't show the scheduled post. I have to go through Sprinklr and double-check. It would be nice if it showed everything I have scheduled also in LinkedIn alone. Sometimes, if I try to use emojis, I'll click on one or search for one, but I can't scroll through them or they don't pop up.

I've been with two separate companies who have used it, and I would say two years.

I feel like I can count on it. I set a post to post at ten AM, and it posts. It's a 100% reliability and capability.

Maybe a seven. It has every platform connected to it, so I'm not sure what else you would do. It's able to adapt. I keep it simple, don't have time for extra features, so it gets the job done.

I have not interacted with a technical support of Sprinklr.

Positive

I just used Sprinklr at my last company and LinkedIn by myself.

I would say eight or nine. It's pretty simple. There's a couple of things you might have to click around and play with. Overall, it's straightforward.

Our home office probably controls all the content pieces. They have a team of under ten. They all have different roles.

It gets your name out there when you're doing posts and increases your impressions on LinkedIn. No direct sales are correlated. Exposure over time compounds.

I don't pay anything for it. I don't know what our office pays. I don't pay anything, so that's great.

I did not evaluate other options.

I recommend it for entrepreneurs who are wearing a lot of different hats. They can have a marketing exposure. 

Overall, I'd rate it nine out of ten. It's the only tool I've used, but it's great for my needs.

I use it for managing customer service.

The interface is the most valuable feature to me.

There could be more videos on how to use Sprinklr. For example, there could be detailed platform guides explaining everything.

I have used the solution for one and a half years.

The solution is quite stable.

It is quite scalable.

The quality of customer service is good.

Positive

I also use Hootsuite.

I think the initial setup is moderate.

The implementation is done by a team.

I'm not really into working with the pricing. The other team is handling it, so I'm not really sure. I think the pricing is okay for an enterprise.

Sometimes, we use help from the Sprinklr support team. 

The overall product rating is nine out of ten.