What is our primary use case?
My main use case for BlueCat Integrity is monitoring firewall status. We use BlueCat Integrity for watching CPU utilization, memory, and disk. Generally, we are using it for health checks and live checks.
What is most valuable?
BlueCat Integrity positively impacts our organization because it helps us take quick action. For example, when a core dump is created, the Indeni alerting sends an email and can suggest a solution for us, helping us quickly decide about the firewall.
The best feature is the BlueCat support team globally, as they work very well. The integrity with LDAP connection and the alert connections with email are working well. Those alert connections help our team day-to-day. For example, we have an alert from Check Point firewall, and we have integrated it with Check Point products, all products with MDS and CMA, which are Check Point's firewall management systems.
A specific example where BlueCat Integrity helped our team save time is when we checked the core dump file. Although the firewall deleted the file, Indeni sent us a log, and we understood which process crashed. Indeni helps us with that. Indeni automatically fetches servers for us through IP scanning.
What needs improvement?
I chose a rating of nine out of ten because I think the surface can be much more improved. Of course, maybe I could give a ten, but sometimes my customers have a problem with Indeni. I have already discussed that, for example, Indeni gets some data from different commands, but the real command on the firewall side is different, so sometimes we have to double-check whether Indeni's result is true or false.
For example, when we check the logs sent by email from Indeni, some output like the memory output was different from the real memory usage on the firewall. BlueCat sent us an email, and when we checked that, BlueCat sent us the general memory usage, but we need to know system memory usage.
For how long have I used the solution?
I have been using BlueCat Integrity for three years.
What do I think about the stability of the solution?
BlueCat Integrity is stable.
What do I think about the scalability of the solution?
Generally, BlueCat Integrity's scalability is good.
How are customer service and support?
Customer support is very good.
Which solution did I use previously and why did I switch?
I did not use a different solution before. We are working with Indeni and trust them.
What was our ROI?
We have seen a return on investment as it provides us with fewer employees needed.
What's my experience with pricing, setup cost, and licensing?
I think the pricing is not cheap.
Which other solutions did I evaluate?
I did not evaluate other options before choosing BlueCat Integrity.
What other advice do I have?
BlueCat Integrity is easy to use.
BlueCat Integrity has helped reduce human error for our team.
BlueCat Integrity has helped our organization reduce downtime, and we saved a significant amount of time because of it. It has helped with critical items like core dumps, crash files, and CPU spikes. Indeni can check these files and share their locations with us, allowing us to quickly check files as Indeni suggests. If that file really happened, we share it with the product owner, and they help us quickly.
BlueCat Integrity performs very well in supporting hybrid infrastructures, and I can highly recommend it to other product owners, as it shows very good performance on both on-premises systems and in the cloud.
Some advice for those looking into using BlueCat Integrity is that it works very stably and can provide us with quick returns from the systems. BlueCat checks system status live, and if it catches a problem, it helps us know what is wrong and responds quickly. I would rate BlueCat Integrity a nine out of ten overall.
Which deployment model are you using for this solution?
On-premises
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
Disclosure: My company has a business relationship with this vendor other than being a customer. Vendor