Share your experience using Cygna Diamond IP Platform

My main use case for Device42 is that I appreciate the advanced search capabilities and impressive dashboard. It provides accurate infrastructure visibility and documentation while simplifying data management tasks. It is very effective in identifying issues and planning for the future through its powerful dependency mappings of resources and applications. What stands out is automating database performance, optimizing workflows, and reducing costs. Whether on the cloud or on-premises deployments, Device42 proves reliable and adaptable to various network management needs.

Device42 has the ability to collect and configure data from storage devices, while it facilitates seamless communication with cloud services. In my organization, we use it as a customer data center infrastructure discovery, where we provide support to customers for the infrastructure inventory discovery.

Some of the best features that Device42 offers are that it can discover physical and virtual servers as well as network devices. It gives resource utilization details like CPU, memory, and storage. It provides dependency mapping and gives inbound and outbound communication details.

Device42 provides detailed information regarding the IT assets with Device42 installed and also helps in the identification of assets and their locations.

Device42 has positively impacted my organization because since it was installed, it has been very helpful because we use it for mass updates, which saves us a lot of time; approximately sixty to seventy percent of our time is saved through the mass updates. It helps in making everything documented, hence being very focused. With this system, we can get any information about the location of the device, connected cables, additional information, and status. Inventory management has been very seamless.

Device42 can be improved by adding more widgets in the dashboard with correct information. Different fonts and color themes are lacking in the user interface. Modern graphics elements would be better. Sometimes it is time-consuming.

Device42 could benefit from improvements, specifically regarding the deployment of the software, which sometimes can be hectic and become time-consuming.

I have been using Device42 for seven years.

Device42 is stable.

Device42 is highly scalable.

The customer support for Device42 is excellent.

I previously used a different solution, which was Strapi, and I switched to Device42 for its enhanced capabilities.

I have seen a return on investment with Device42. Device42 is a fully-featured tool that includes everything we need with powerful auto-discovery and intelligent application dependency mapping. It is great in saving time and cost.

The pricing, setup cost, and licensing for Device42 are relatively cost-effective and affordable. I do not know if a small organization would be able to afford it, but I presume it would also be cost-effective on their side.

The advice I would give to others looking into using Device42 is that with Device42, we are able to feel the value of our money. Since we mainly use it for DCIM and network discovery, it does a great job. I would rate this solution an eight out of ten.

My main use case for Device42 is building the as-is for the customer while discovering the virtualization environment, whether it's Azure, VMware, or Hyper-V, and adding the VMs which are important to it and related to the application. After that, I build the Application Dependency Mapping (ADP) to show the customer which applications are more important for building business resilience, creating a report that highlights which business or application is the most critical.

A quick, specific example of how I used Device42 for this project is its main purpose, which is to build all the application dependency mapping. The tool captures all connections to or from the server and displays them in the file, which helped me immensely because it sniffs all the servers, collecting tons of data simultaneously. This capability is something the network team or security team could never manage within a similar time frame; capturing all this traffic at once would take them a much longer amount of time.

The best feature Device42 offers for me is the Application Dependency Mapping (ADP).

What stands out to me about the Application Dependency Mapping feature is both its accuracy and visualization.

Device42 positively impacts my organization because we build the as-is as soon as possible. It helps us avoid the delays that would occur if we went to the network team or security team, which would take much longer than what Device42 requires. With Device42, I captured more than 100 traffic entries in just two weeks, which was great.

An additional positive outcome I noticed is that it would be nice to have a video showing how to install and use Device42, as sometimes the documentation is not clear. A video would make it more efficient. Additionally, when I contacted support about a corrupted file as shown in the documentation for the ADP, the file they provided was not useful. Fortunately, a team member with experience assisted me with the BI server, which was better. Improving the documentation to be clearer and adding a video would be helpful.

I chose a nine for Device42 because it captures a lot of traffic in no time, which is perfect for me, and it is straightforward and easy to use. However, the documentation has not been updated in a while, so it needs updates. To reach a ten, I would prefer a feature that allows for smaller intervals for scheduling, ideally running every one hour or less, instead of just once a day at one o'clock AM.

I have been using Device42 since I just finished the project I started in August 2025, and we completed it in January 2026.

Device42 has been very stable in my experience.

Device42's scalability works well for me; if I want to add more resources, such as a Remote Collector for a new site, I can easily connect it to the main appliance.

The customer support for Device42 is perfect; they respond in less than 24 hours and follow up, which I really appreciate.

Positive

Previously, this work was done manually, extracting from RV tools, sniffing one by one, and using Watchdog, which was painful.

I have seen a return on investment from using Device42, as I was the only one who did the full exercise and it was easy for me. I worked about 8 to 16 hours per week, which was sufficient to deliver. This efficiency with time and resources was perfect; however, I do not know about the costs since I am not involved in that aspect.

I have nothing else to add about my main use case or how Device42 helped in this project.

I do not have anything else to add about the features or any smaller details I found handy.

My advice for others looking into using Device42 is to follow the steps in the documents, and if you encounter any obstacles, do not hesitate to contact customer service, as they are perfect, supportive, and reply quickly.

An additional thought I have about Device42 is that if you could create a video, that would be perfect for me.

I gave Device42 a rating of 9 out of 10.