Supports compliance with data security mandates but needs to integrate multi-factor authentication
Pros and Cons
"The authentication and single sign-on features of Symantec Siteminder are valuable."
"Symantec Siteminder needs to have adaptive authentication and multi-factor authentication as integrated features."
What is our primary use case?
I deploy and support Symantec Siteminder. I have been a partner and reseller.
What is most valuable?
The authentication and single sign-on features of Symantec Siteminder are valuable. Symantec Siteminder has supported compliance with data security and privacy mandates.
What needs improvement?
Symantec Siteminder needs to have adaptive authentication and multi-factor authentication as integrated features. Currently, multi-factor authentication is available as a separate solution, and it should be a part of Symantec Siteminder without requiring the installation of another component. Other competitors include it as one component inside the single sign-on solution.
For how long have I used the solution?
I have deployed and supported Symantec Siteminder for almost nine years.
How are customer service and support?
I think the support is good.
How would you rate customer service and support?
Neutral
What's my experience with pricing, setup cost, and licensing?
My experience with pricing is that it is all good.
What other advice do I have?
Symantec Siteminder needs to include multi-factor authentication as a part of the product. I rate the solution a seven.
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Improved user experience with seamless integration and easy installation
Pros and Cons
"The feature that I mostly valued is the ease of installation on different systems, especially on Windows."
"That seamless integration significantly improves user experience and efficiency."
"While I have some integration with a few major providers, support for more would be advantageous."
"The initial setup of Symantec SiteMinder was a bit tricky. I would rate it a seven on a scale of one to ten, where ten indicates an easy setup."
What is our primary use case?
One of the most common use cases for Symantec SiteMinder is deploying it to allow single sign-on sessions between different windows on a web browser, as long as I am connected to the right identity provider.
I log on to my internal websites using single sign-on, and when I open a webpage to an integrated application, it picks up the credentials from the existing session. I am then automatically authenticated and presented with the landing page.
What is most valuable?
The feature that I mostly valued is the ease of installation on different systems, especially on Windows. Additionally, it is very beneficial for deploying single sign-on sessions between different windows on a web browser, provided I am connected to the right identity provider. That seamless integration significantly improves user experience and efficiency.
What needs improvement?
I need to check the latest documentation, however, being able to expand or at least communicate with other identity providers to perform handshakes would be great. While I have some integration with a few major providers, support for more would be advantageous.
For how long have I used the solution?
My experience with Symantec SiteMinder spans about one to two years.
What do I think about the stability of the solution?
In terms of stability, I only encountered a handful of issues, so I would rate it an eight on a scale from one to ten.
What do I think about the scalability of the solution?
Regarding scalability, for its intended purpose, I would also rate it an eight on a scale of one to ten.
How are customer service and support?
Fortunately, I haven't required much support for this solution, however, when I did contact the support team, they were pretty responsive. I received my answers relatively quickly, and I would rate the support a nine out of ten.
How would you rate customer service and support?
Positive
How was the initial setup?
The initial setup of Symantec SiteMinder was a bit tricky. I would rate it a seven on a scale of one to ten, where ten indicates an easy setup.
What's my experience with pricing, setup cost, and licensing?
When considering pricing, I have usually advised on the Microsoft solution, but compared to that, Symantec SiteMinder’s pricing is moderately priced. I would rate it a four on a scale where one is cheap, and ten is expensive.
Which other solutions did I evaluate?
I have some experience with single sign-on solutions such as CA or Symantec Single Sign-On, and also a little with Microsoft Federated Identities and their single sign-on.
What other advice do I have?
Overall, I would rate Symantec SiteMinder a eight out of ten. Additionally, I was a partner with Symantec, which falls under Broadcom.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
