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Product Delivery Manager at a consultancy with 10,001+ employees
MSP
Top 10
Apr 25, 2025
Advanced features and personalization improve content management experience
Pros and Cons
  • "Sitecore Digital Marketing System is a standout tool because it offers cloud capabilities and numerous built-in features, including AI components."

    What is our primary use case?

    I primarily use Sitecore Digital Marketing System for content creation and management. This includes handling text, videos, and images displayed on websites, providing an interface where everything is presented seamlessly to the user on the front end.

    What is most valuable?

    Sitecore Digital Marketing System is a standout tool because it offers cloud capabilities and numerous built-in features, including AI components. Its advanced search options facilitate content creators in locating content efficiently. Additionally, the system allows for personalization based on customer profiles, altering page content according to demographics.

    What needs improvement?

    Sitecore Digital Marketing System can be improved by incorporating more AI capabilities. AI should assist in generating appropriate content automatically and enhancing searches, such as locating specific images. It should also aid content creators by providing good content prompts, reducing the time required to create content from scratch.

    For how long have I used the solution?

    I have been dealing with Sitecore Digital Marketing System for the last one or two years.

    What was my experience with deployment of the solution?

    The installation of Sitecore Digital Marketing System is straightforward and not complex. There is a cloud version and an on-premises version, both of which have seen improved installation processes. Typically, one person is sufficient for installation.

    What do I think about the stability of the solution?

    Sitecore Digital Marketing System is a very stable system. It is offered as a SaaS solution with a robust product team continuously working on improvements.

    What do I think about the scalability of the solution?

    Sitecore Digital Marketing System is scalable. It is suitable for both small companies and very large enterprises with more than ten thousand employees.

    How are customer service and support?

    Sitecore Digital Marketing System offers very good customer support. It is a pricey solution, and they back it up with excellent service.

    How would you rate customer service and support?

    Positive

    How was the initial setup?

    The initial setup involves a licensing cost, given it is a licensed product. After licensing, the cloud setup simplifies installation, and the process has improved to reduce challenges.

    What's my experience with pricing, setup cost, and licensing?

    Sitecore Digital Marketing System is a pricey solution with licensing costs, the details of which I am not familiar. There is room for improvement in pricing to remain competitive as there are other products available at lower prices.

    What other advice do I have?

    I advise remaining anonymous on reviews as I opted to keep my company name and identity private due to my presence in social media and connections with partners. I rate Sitecore Digital Marketing System eight out of ten.

    Which deployment model are you using for this solution?

    Hybrid Cloud

    If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

    Other
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    reviewer2352255 - PeerSpot reviewer
    Software Engineer at a tech services company with 501-1,000 employees
    Real User
    Top 5
    Mar 5, 2024
    Helps in creating web pages efficiently and has a simple setup process
    Pros and Cons
    • "The platform’s most valuable feature is the ability to create web pages with ease."
    • "In a few scenarios, Sitecore DMS works slowly."

    What is our primary use case?

    We use the product to develop and manage the websites.

    What is most valuable?

    The platform’s most valuable feature is the ability to create web pages with ease.

    What needs improvement?

    In a few scenarios, Sitecore DMS works slowly. Whenever we reload the site, the tree structure collapses. There could be a feature that allows reopening the same structure automatically.

    For how long have I used the solution?

    We have been using Sitecore Digital Marketing System for two or three years.

    What do I think about the stability of the solution?

    The platform might have a few bugs. However, the developer can eliminate those by enhancing out-of-the-box features.

    What do I think about the scalability of the solution?

    We have around 50 members including architects and developers using Sitecore Digital Marketing System in our organization. It is a scalable platform.

    Which solution did I use previously and why did I switch?

    We use other products including Drupal and other platforms.

    How was the initial setup?

    The initial setup is easy for the present version. It requires completing basic prerequisites such as creating SQL server databases.

    What other advice do I have?

    We can provide access to specific authors and developers to particular DMS. It is complicated to integrate Sitecore with existing technologies. However, it is not that difficult to learn.

    I advise others to make a purchase decision depending on the particular use cases. It is suitable for hosting basic websites without e-commerce plugins. I rate it an eight out of ten.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: My company has a business relationship with this vendor other than being a customer.