Compare Cornerstone OnDemand vs CYPHER LEARNING

Cornerstone OnDemand

Based on 43 reviews.

CYPHER LEARNING

Based on 54 reviews.

Latest Research

Buyer's Guide

CYPHER Learning vs. Cornerstone Learning

April 2025

CYPHER Learning vs. Cornerstone Learning

Updated: April 2025

Buyer's Guide

CYPHER Learning vs. Grovo

April 2025

CYPHER Learning vs. Grovo

Updated: April 2025

Buyer's Guide

CYPHER Learning vs. Cornerstone Learning

April 2025

Cornerstone Learning vs. CYPHER Learning

Updated: April 2025

Sample Customers

Grovo

Chevron, Wal-Mart, TracFone, Wells Fargo, Six Flags, and DDB.

Cornerstone Learning

Advantage Sales and Marketing

CYPHER Learning

Millions of users across business, academia, and entrepreneurs - worldwide.

Popular Solutions

3 reviews

0 reviews

0 reviews

13 reviews

Top Industries

Educational Organization

55%

Comms Service Provider

Financial Services Firm

Manufacturing Company

Educational Organization

17%

Computer Software Company

13%

Comms Service Provider

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Vibha Mishra
Global L&D Lead at Tieto Sweden AB
I am taking care of Cornerstone as a customer. We create cases, host sessions, create playlists, and manage...
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Sarra Bannouri
Consultant at a sports company
I primarily use Cornerstone Performance for performance appraisals, year-end reviews, check-ins, and competency...
Read full review of Cornerstone Performance »
Vladimir Vasilev
Digital Lead at Baker Tilly
We use the solution for recruiting personnel.
Read full review of Cornerstone Recruiting »
mmaldonadoj
Manager, BO Transformation at a retailer
We use Cornerstone to manage the onboarding processes, train, and gather information from a candidate for a vacancy...
Read full review of Cornerstone HR Suite »
Anonymous User
Training Coordinator

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Review 1 of 5

Anonymous User
Manager of Learning & Development at a healthcare company
We use CYPHER Learning as our learning management system, our LMS. Our training courses are housed there, and that is...
Read full review of CYPHER Learning »

Review 1 of 1

Customer Service

Vladimir Vasilev
Digital Lead at Baker Tilly
Technical support has been good overall.
Read full review of Cornerstone Learning »
Vladimir Vasilev
Digital Lead at Baker Tilly
We've used technical support in the past. They are great. I have no complaints about the level of support on offer.
Read full review of Cornerstone Recruiting »
Adarsh Chacko
Technical Lead at HCL Technologies
We contacted technical support only during implementation. They have a very good process for handling tickets. There...
Read full review of Cornerstone Learning »
Vibha Mishra
Global L&D Lead at Tieto Sweden AB
Customer service and support are very user-friendly and supportive. I rate them nine out of ten.
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Gregory Weishaar
Sr Manager HR Technology - TA Systems at a tech vendor
I would rate them a six out of 10. That's primarily driven by the timeliness of responses and the number of...
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Gayathri Advani
Director at Apian Consultancy
The technical team is pretty good, but first-level support can be a bit hit and miss with response time and knowledge.
Read full review of Cornerstone Learning »
Anonymous User
HR Consultant at a manufacturing company
The level of technical support is very high, especially during implementation and go-live. Technical support is there...
Read full review of Lumesse ETWeb [EOL] »
Anonymous User
Senior Consultant at a tech services company
It depends on the client because it's a part of the package. All the clients do not have support, but if they do, it...
Read full review of Cornerstone Learning »
Anonymous User
Learning Technology Experiences Enabler / DevOps Noob - enthusiast at a tech services company
I would give technical support a rating of 7/10.
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Anonymous User
Learning Management Specialist
The support from Cornerstone Learning is good. They have an online forum, we have a customer service manager and...
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Anonymous User
Associate at a tech services company
* For the Saba Enterprise editions - Technical support is average. * For the Saba Cloud platform - Technical support...
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MonikaMegenney
Sr. Business Systems Analyst at a financial services firm
Out of all of the software providers that I've worked with, in the talent management space, and there have been many,...
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Anonymous User
Learning Services Manager at a energy/utilities company
The solution's technical support needs improvement. The team responds to the ticket request after a week's time....
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Anonymous User
Training Coordinator
Customer Service: 8/10. Technical Support: 7/10.
Read full review of Grovo »
Anonymous User
Performance Lead Consultant at a tech services company
The level of technical support depends on the person who is managing the account because each individual’s skill...
Read full review of Lumesse ETWeb [EOL] »
Anonymous User
Consultant SAP SuccessFactors Learning at a manufacturing company
The support from Cornerstone Learning can be better but they were okay. The quality of the first-level support could...
Read full review of Cornerstone Learning »
Anonymous User
Trainer at a paper AND forest products
The technical support for Cornerstone OnDemand’s learning module is good enough. Problems get solved in a timely...
Read full review of Cornerstone Learning »
Anonymous User
Human Resources Manager at a tech vendor
I am not the right person who can comment on the solution's technical support team. The administrator takes care of...
Read full review of Cornerstone HR Suite »
Anonymous User
Director of Marketing
Customer Service: I would rate the customer service a 10/10. Technical Support: I would rate the technical support an...
Read full review of Grovo »
Anonymous User
Talent Manager
Customer Service: AMAZING. AMAZING. AMAZING. It's a huge reason why we decided to go with Grovo. The support is...
Read full review of Grovo »
Anonymous User
Consultant at a tech services company
I used the solution as a brand within a group. Our parent company had a shared services center that managed the...
Read full review of Lumesse ETWeb [EOL] »
Teguh Haryoko
Director at Acitya
Online technical support is good but offline technical support can be improved a little bit.
Read full review of Cornerstone Learning »
Anonymous User
Senior IT Consultant at a tech services company
I haven't needed to contact technical support because we have the implementor who knows the system very well.
Read full review of Cornerstone Learning »
Anonymous User
Staff/ Specialty at a comms service provider
Customer Service: Top Notch! Technical Support: Top Notch!
Read full review of Grovo »
mmaldonadoj
Manager, BO Transformation at a retailer
I did not contact the technical support team because, in this company, people from the operation talked with the...
Read full review of Cornerstone HR Suite »
Nitesh Jha
Principal Consultant at a energy/utilities company
We have the in-house capability to manage this solution, and we also have access to their technical support. Their...
Read full review of Cornerstone Learning »
Anonymous User
Senior Solution Specialist at a consultancy
There are certain support staff who are extremely knowledgeable and helpful and others who are not as good.
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Anonymous User
Sr manager of learning and development at a comms service provider
The technical support from Cornerstone Learning could improve. I rate the support from Cornerstone Learning a three...
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Anonymous User
Sales at a energy/utilities company
We had first-level support, which was someone in our organization. They then liaised with the technical team. There...
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Anonymous User
Principle Consultant at Granger Warburton Consulting
6 out of 10
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Review 1 of 30

Milagros Cruz Salvador
Educational Quality Coordinator at IEP SAN ANTONIO DE PADUA
The technical support is quite agile. The school's systems team has constant communication with CYPHER Learning. In...
Read full review of CYPHER Learning »
Jennifer Low
Chief Digital Officer at BAC Education Group
One of the things that has been a highlight for me is working with the team at CYPHER LEARNING and their customer...
Read full review of CYPHER Learning »
María Reyna Rojas
Staff at San Antonio De Padua Catholic
I haven't had any issues so I haven't had any experience with their technical support.
Read full review of CYPHER Learning »
Dennis DiNoia
Company Founder/Owner at a training & coaching company
Their tech support is top-notch. When there is an issue, we are always able to find a workaround that meets our...
Read full review of CYPHER Learning »
Kevin Cahill
Executive Director at The W. Edwards Deming Institute
For the most part, the customer support is very responsive. There were a few occasions when we weren’t getting the...
Read full review of CYPHER Learning »
Dale.Crosby
Director at CPD For Accountants
The responsiveness of their help desk is absolutely fantastic. If I have a question, I'll usually get a response...
Read full review of CYPHER Learning »
Liseth Espinoza
Docente de 1er grado at San Antonio De Padua Catholic
The technical support is okay. When the network has gone down, it has been possible to resolve things without much...
Read full review of CYPHER Learning »
Paulo Ian Perez
HR Director at Potato Corner
Like Potato Corner, the World's Best Flavored French Fries Brand, Organizations and decision makers should seriously...
Read full review of CYPHER Learning »
Alex Mirot
VP of Product Development at Unmanned Safety Institute
We have a pretty good relationship with them. They are very fast at responding to our initial query, and they usually...
Read full review of CYPHER Learning »
Angelo Guzman
Professor of Theory of Knowledge and History at a educational organization
I have not had the opportunity to contact their technical support, but I know that when a query has been made they...
Read full review of CYPHER Learning »
Niel Bernardo
Training Manager at Troo Life
Customer service is really great. When I ask a question, it would not take a day before I get an answer. Sometimes I...
Read full review of CYPHER Learning »
Gabor Kovacs
Manager, Learn Program at Graphisoft, SE
Cypher Learning’s technical support is excellent. We are very satisfied with the experienced response rate and speed....
Read full review of CYPHER Learning »
Maria Isabel Hipolito
VICE PRESIDENT - ACADEMICS at STI Education Services Group, Inc.
CYPHER LEARNING has very good customer support. Sometimes, because of their number of customers, it takes a little...
Read full review of CYPHER Learning »
María José Jiménez
Director of Virtuality and Institutional Relations at Corporación Tecnológica de Bogotá
En una escala del uno al cinco, su apoyo es un cinco. Cuando haces un pedido de ayuda la respuesta es inmediata. No...
Read full review of CYPHER Learning »
Laurie Radcliffe
CEO at Drone Operations
When you get the guys that really know what they're doing, the support is a 10 out of 10. I'm not going to rate them...
Read full review of CYPHER Learning »
Andrew Gilmour
Director at VQ Solutions
I rate CYPHER Learning's support a ten out of ten. I've contacted them several times and always gotten satisfactory...
Read full review of CYPHER Learning »
Katherine De Guzman
Technology Technical Support at Sharjah Education Academy
The technical support is good.
Read full review of CYPHER Learning »
Famela Q Barairo
LMS Coordinator at University of Batangas
Their support is available 24/5 and they are excellent. They're very responsive. They also have a support tracking...
Read full review of CYPHER Learning »
Anonymous User
Senior Marketing Generalist at a manufacturing company
CYPHER LEARNING's support replies very fast. Most of them are very knowledgeable and get back to you on-point. It's...
Read full review of CYPHER Learning »
Hana Tisserand
Co-Founder \ Operations Manager at Tisserand Institute
The technical support is incredibly responsive, helpful, and respectful. They have their own support forum, where...
Read full review of CYPHER Learning »
JAIME SALVADOR LOPEZ ROCHA
Docente at Educem Instituto Universitario del Centro de Mexico
On the occasions that I have requested help, the response has been fast. It has taken approximately one or two hours.
Read full review of CYPHER Learning »
Carien Rooseboom
ELearning Developer at CLX
They really have a fantastic support team. You can ask questions/advice and they reply quickly and with relevant...
Read full review of CYPHER Learning »
Sheylla Oré
Teacher at San Antonio De Padua Catholic
The one time I had a problem with syncing CYPHER Learning with a Zoom meeting, I contacted their support team and...
Read full review of CYPHER Learning »
Analia Solange Legonia
Docente at San Antonio De Padua Catholic
The technical support is quite good. No matter what time of day it was, when I went to the forums, I always received...
Read full review of CYPHER Learning »
Anonymous User
Senior Program Manager at a printing company
The technical support is 50-50. You don't know what you are going to get. Sometimes they will resolve it or help you...
Read full review of CYPHER Learning »
Giovana Alfonso Villanuva
Highschool Teacher at SAN ANTONIO DE PADUA
The intermediary between our school and CYPHER LEARNING has always been our system admin area. But I would say that...
Read full review of CYPHER Learning »
Anonymous User
Manager of Learning & Development at a healthcare company
The customer service and support of CYPHER Learning are excellent. They are very prompt in their responses, often...
Read full review of CYPHER Learning »
Nelly Vázquez
Elementary School Teacher at San Antonio De Padua Catholic
Last year, they met with us virtually. This year, they met with us face-to-face. I think there could be more...
Read full review of CYPHER Learning »
Erika Sally Aldunate Loza
Docente at Bolivian Catholic University
We also have training days all the time. People constantly support us regarding the platform. We have phone numbers...
Read full review of CYPHER Learning »
David Guillermo Rivera Pinto
Teacher of Social Sciences and Religious CC at a educational organization
CYPHER Learning's team has been a bit distant this year. Sometimes, the representatives of the institute in charge of...
Read full review of CYPHER Learning »

Review 1 of 30

Technical Support

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