NetAlly EtherScope nXG Reviews

We use it to troubleshoot network cabling issues as well as identify network ports and network connectivity issues from the end user to the switch. It is a device that helps us test cables and network connectivity.

It has reduced our internal troubleshooting time. In the cases where we could not internally solve the troubleshooting, we would have had to contact an external vendor to test cable, rerun it, etc. NetAlly EtherScope has let us eliminate that in most cases so we can resolve an issue on our own without having to call a third-party out to identify the problem. It has reduced our troubleshooting time for network cabling issues by a good 75 percent. 

It has the ability to identify what VLAN the cable is connected to on the switch. If we go to an office and need to know where that other end goes, then we use it a lot for that so we can quickly trace out and identify cables. It is really good at that.

The pre-programmed AutoTest feature has been good. I have no complaints with its ability to find network problems. For example, we had these power over Ethernet devices that we use for projections. So, if folks go into a conference room, they can wirelessly project to the projector, then that device is plugged in over the Ethernet. We had a cabling company come out and put in a bunch of cabling. They had it all mislabeled and wrong, so we use this device to correct the labeling and locate where those devices were actually plugged in. We needed to have those devices on a specific VLAN. Where the cabling company told us the cabling was, it wasn't there. It was on the wrong VLAN. This device allowed me to find out, not only what VLAN it was on, but exactly what port it was plugged into. Therefore, I was able to trace the cable on the back-end.

We're able to plug this up, then do traces, get Wireshark, etc. We can do it all on this particular device. It is more efficient to be able to pull up one tool and have that tool able to be the whole solve everything, soup to nuts. It's great to do that instead of having to run around, working with two or three different tools and starting over each time.

The battery life could be better. There have been a couple of times that I used it and put it down, then I went to pick it up and the battery was dead. So, I need to take the power cord with me in order to continue using it. 

Initially, one of the devices wasn't reading the information from the scans. So, we would do a scan, and it was giving us back erroneous information. Then, when we tested it on our other unit, that unit was fine. We tested the same problems with what we were troubleshooting. We tried testing it with our second unit and the second unit gave us the information that we needed, where our first unit did not. We kind of went back and forth doing that. Eventually we realized that the first unit on known, good scenarios, which were confirmed by the second unit, could not give us the right information. We knew at that point it was not working and that one of the particular unit was defective.

About eight months.

It seems very stable. We did get two of them. One of them had an issue that we had to get repaired, but the other seems solid. We now have the repaired one back, and it seems solid as well. 

There is no maintenance for the device that I'm aware of.

We have four field support technicians who use the devices. Then, we have a network administrator who guides us through usage of it as well as troubleshoots issues. 

We do have plans to increase usage. It's used right now as a troubleshooting tool. Therefore, if we have an issue, we pull it out as we go forward for wireless and some other things where we're doing enhancements. We engage the tool as part of that.

Our experience with the technical support was great and knowledgeable. They helped us by sending us a replacement when we realized one of the units was defective. The turnaround time was acceptable. Since I had two units, so I was able to supplement users with my other device. I might have been a bit more crankier if I only had one unit.

We didn't use anything prior to this.

We have seen reduced time for support and troubleshooting issues. So, I see value it the solution. Over eight months, they have been a little pricey. Though, in certain instances, we have had to bring out cable vendors to identify troubles, and those calls are pretty pricey as well. Because we have eliminated the need for external resources to help troubleshoot on multiple occasions, I would say there has been ROI on it.

Anybody can use it. The higher-end techs can take advantage of it to do more. We can use it for implementations and other things. This has decreased the downtime of our network operations by having us take a shorter amount of time to resolve issues. We are able to test the cable out prior to turning it over. When we are going from a build-out network, we can test every piece of it out, verifying it's all good and everything is correct before we turn it over to production. This eliminates misconfigurations and additional downtime. So, it can eliminate downtime altogether, if utilized properly, for these type of issues.

The solution has made our networking staff more productive. If we get a lot of issues, then it saves a lot of time. It saves about 75 percent of the time of what we had before, e.g., if there were a hundred hours of troubleshooting time before, then we only have 25 hours now, but this varies based on our business. Sometimes, we don't have any network issues, so we don't use it. When we do use it, it saves about 75 percent of our time.

It's a pricey device, but I see value in it from a business perspective.

We paid for the additional maintenance on it (for an extra year) to get that extra coverage. This was the first time that we had this solution in-house, and it was pretty pricey. So, we wanted to make sure that anything went wrong, then we could get it repaired, which is pretty standard.

We looked at a couple of other units. We chose NetAlley because its feature did everything that we needed and checked all our boxes.

Buy it. It is worth it. I have gotten more insight into what we are doing using the solution along with more information to make better decisions in regards to troubleshooting or wireless.

We use it anytime that we have network trouble. Now, it's one of the first tools that we pull up if we are having network connectivity issues. The first thing the we do, "Let's get NetAlly and test the cable to the switch." 

If someone picks up the tool, then forgets to put it back. Usually, we hear about it, they are like, "Hey, where's the NetAlly, I know it is being used?"

The multi-technology functionality of the solution does a lot. We haven't dove into everything, but I can use it to test cables. I really like the fact that it does everything that it does. The fact that it does WiFi and wired Ethernet analysis in one device has been great.

We have the solution’s AirMapper Site Survey app in a testing environment. We have been playing with it just to get familiarized with it. We did a wireless survey for a specific area that we were looking to do some additional equipment in. The AirMapper Site Survey app is pretty straightforward. I didn't have to do too much digging. Its ability to gather WiFi site survey data is good and works as advertised.

Initially, for the simple things, the learning curve is pretty easy and quick. It's not a very big curve. However, for complex items, you want to read up on the solution. They have documentation online that you can watch to the help you. The more complex things take more time unless you're familiar with them, and I wasn't that familiar with the solution and had to do a bit more digging, but the simple things were easy.

We haven't had the need to make use of the solution’s full line-rate 10 Gig capability.

I would rate this solution as a 10 out of 10.

We have used it for 10 gigabit performance testing. Originally, when we first got the device, for about the first three to four months, that was exclusively how it was used, in a heavy-use environment. We had some new 10 Gb equipment that we were stress testing, but we also wanted to confirm that things were working. We had just gotten the nXG product in our hands, so what better use of it?

After that point, we have used it a lot for wireless, day-to-day operations, and troubleshooting. We've used it for some specific Linux server test-bed scenarios, with different functions tied to it. We've done wire surveys and troubleshooting as well. 

We have definitely used it for the last six to nine months, regularly, as our proof that when we turn up at a new customer, everything's working.

There are four of us, including me, using the device in our company. I'm the most advanced engineer and have been using these products the longest. I've got another engineer who has used it for specific tasks that I've pointed him towards. I also have a technician who uses it fairly frequently for basic testing and troubleshooting and certification. And our NOC manager, who is more a peer of mine — he's more technical than the other two, from the years of experience — was the one who used it for the first three months on the 10-gig. It has a pretty good range of direct uses.

We used it on multiple devices and pieces of equipment, all fiber, and used it pretty heavily in the lab environment. That environment has now gone to production because of that success. Without this device we would have been blind to a lot of things. It didn't necessarily diagnose or point out any problems at the time, but it definitely helped prove things were working well. That was well worth the peace of mind.

Also, the few times things didn't work, it gave us the opportunity to troubleshoot them and to fix our mistakes. It was never the device [giving us trouble], it was always something in our configuration of the new equipment.

We create test profiles so that we can turn it on, tap one icon, and let it go through the cycle. After a few moments we can look at it and it confirms that everything's green and good to go. Or, if there's a problem, it pinpoints which specific devices are a problem and it helps us know, extremely quickly, if it's something we need to call our NOC for, or if it's something that I or my team needs to address and fix, or if we ultimately have a bigger problem.

It's been priceless because it's one of the devices we carry onsite with us to pretty much any new customer and it's one of the very first things we use. We plug it straight in to our equipment, hit go and make sure everything's green, and then we can start plugging in new stuff.

The unit is easy to use for less skilled staff but with deep diagnostics for experts on staff. That's definitely a benefit I have seen. There's a time and place for an expert — an expert is still going to be needed in certain scenarios — but he isn't needed every time. This particular device has a nice market niche where, if you're an expert, great, you know how to do certain things. But you can have a level-one technician go out and collect data and either upload it to the Link-Live Cloud Service and that way the expert can be remote, or he can save it and review it later, easily. We have technicians and field techs and NOC guys who, when something comes up in the middle of the day, ask a few questions on what makes the most sense and, based on that, I give them a specific product and quickly show them how to use the specific function they need. They go out in the field and they do it.

It has also provided visibility into networks that I could only get by using many other tools. Instead of one tool, I'd have to use two or three or more. Anytime you have to have more than one device and/or specialized training involved, there's a cost to that.

When it comes to the device reducing troubleshooting time, it could be anywhere from 10 percent to 90 percent, because it depends on the case. In a specific case, it might save 90 percent of the time because it's all-in-one, versus [needing to use] several [products]. However, if it's just one specific scenario, it may only save 10 percent. There's a wide variance in between. It depends on what you're doing, why you're doing it, and what you need; how much of an expert needs to be behind the wheel; dispatch versus non-dispatch, etc.

In general, it has made our networking staff more productive. Since we use it kind of sparingly, it could save two to five hours a month. If we used it more regularly and had more need for it, that would be a much higher figure. In my previous job I worked at a university, and this one device would have been saving significant hours a week. In that scenario, I could see having a device in four different peoples' hands and it would be a very large savings very quickly.

We use a wide range of its features. 

• We use the WiFi discovery. 
• We're starting to use the new AirMapper Site Survey app which came out recently, and I like that quite a bit, with its Link-Live Cloud Service. 
• We've used packet captures, both wireless and wired. 
• Performance testing continues to be a go-to when we need it, especially because we can do 10 Gb on it. Most times it's 1 Gb or less, but having 10 Gb functionality is grand. 
• We use the autolink test frequently.
• I've even gotten a few apps from the app store. It's nice to have it all built-in.

The multi-technology functionality of the solution, including the fact that it does WiFi and wired Ethernet analysis in one device, means I now have one device that can do a multitude of tests, and fairly reliably. I can lean on it. I can say, "Hey, this is the proof I need," for whatever the scenario is. It is definitely a great asset. I have other tools still, wireless or wired or both. But this one, with its functionality and development, is quickly becoming an all-in-one, versus having to carry two or three or four.

In terms of the solution's full line rate 10-gigabit capability, my other 10 Gb test equipment is much bigger, bulkier, and heavier. One of my ways of assessing the nXG was to compare it with what I knew to be tried and true on 10-gig to make sure that they matched, and they did. It very quickly got my trust. The fact that it can do 10 Gb, without dropping a packet from what I've seen so far — and we used it a lot in that first three months — tells a pretty good story. It's easier for me to walk out the door with this handheld device than it is with two, three, or four big, bulky devices. There's a time and place for the bigger bulky ones too. But, in the grand scheme of things, it's certainly much nicer to carry one than two or three.

In terms of the AirMapper Site Survey app, I love it when it works. I'm on the beta team for this feature and I have definitely found it very fascinating. Its basic use has a great place in the market. I'm still a big fan of NetAlly's AirMagnet Survey PRO. I've used Survey PRO since version 1 and they're on version 9. It's a great product, a great tool, a great resource, although it has limitations as well.

I can definitely see a niche for both and a need for both. In functionality and use, what I really love about the AirMapper program is that it's handheld. It's much easier and lighter to carry around than the old, bulky version. I don't have to worry about having big biceps at the end of the day, or extremely sore biceps. I just go to a specific area, tap it, and wait until it turns green and do the same at the next area. It collects data cleanly and then I can upload it to the cloud. 

To be fair, I love the client of the Survey PRO; love the functionality, and I'm so used to using it that I prefer it. But it's definitely bulky, and program-wise, it's heavy and you obviously have to have a license. It becomes very difficult to potentially share it with or train additional staff. There are pros and cons to both products. There are niches for both and I think there are good cases to have both. 

Once you're used to and understand the newer methodology of how AirMapper collects the data and why, it's fine. And as the person holding the device, you have full control over how quickly it scans by tweaking the settings. If it is taking too long you can change your variables. You have to be cautious because you don't want to lose data. But you can also increase the time if you need to make sure you get all your data. 

One of the biggest pros of AirMapper is that you just hit upload to the cloud and you can use anything with a web browser to look at it and manipulate it, view it, and even share it. The fact that you can review it now on any computer that has web access is phenomenal, versus using the client. That's been fantastic.

The AirMapper app is fairly straightforward in terms of ease of use once you understand the methodology. It definitely seems to be a very valuable asset. I think there is going to be some more development of it because it's still new. Given that AirMapper is basically version 1.0, whereas Survey PRO is on version 9.0 and has hundreds of thousands of man-hours in use, comparing the two isn't fair. You're comparing an infant to a full-grown adult. Over time, I know it's going to grow out of its infancy. Given the WiFi market and the current standards I think it will have a phenomenal place.

One of the main reasons I use AirMapper is the feature in the app that allows you to create heat maps in the vendor’s Link-Live Cloud Service. In terms of its ability to visualize key performance metrics, overall I've been fairly pleased. That part of its functionality is a little more comparable to the AirMagnet Survey PRO. And as I said, it's nice that it's web-based, so I can do it on a Linux machine. I don't have to worry about having a license, I just have to have a Link-Live account. On that level there is good use for it.

In terms of using AirMapper to validate changes or troubleshoot problems, it could potentially be a little slow to collect data compared to other tools. However, you can tweak it to make it a little faster if you want to. It would have a very comparable mean time for getting on site, taking the analysis, uploading it, and then reviewing it. Certainly, one of the most powerful things in this scenario is that you can upload it to the Link-Live Cloud Service and someone who is hundreds or thousands of miles away can review it instantly and give advice if they need to. You can then make some changes and verify again. Whereas with a Survey PRO, or any other WiFi products that I've used, like Ekahau, that might not be nearly as feasible. They need some way to get that data to the other person to review it, and that other person has to have the same tools and versions — everything has to be the same. It can become a hassle if you have to jump through all these hoops to analyze, review, and then recommend changes. The nXG itself has a nice advantage there.

When it works, I love the AirMapper Site Survey app. Currently, my device has a hardware bug that the manufacturer and I are working on actively, to get it fixed or replaced. The 5 gigahertz radio on my device is flaky at best. When it works, I've enjoyed it.

I have been using the NetAlly EtherScope nXG for close to a year, starting with when it was in beta, as I'm on the beta team. I was one of the early adopters of it, before it ever got to the press. I had it three to six months before it was out for sale.

My device was one of the first units. It's been reliable, up until recently with the WiFi. Until recently, it's been phenomenal. It's been rock-solid. It's been great. The exception, currently, is the 5-gig radio acting up. I don't know what the current problem is, but it's likely the hardware. We don't think it's the software at this point. It doesn't seem to have anything to do with the product itself, as much as it is some kind of unique hardware problem.

That aside, it's been just as reliable and stable as any other networking tool I have, whether it be Fluke Networks, NetScout, or any other. It's been pretty reliable and pretty consistent. I can take it with me and not have to be concerned in the field that it's going to let me down.

I would rate NetAlly's technical support for this device extremely well. I'm not the average customer. I have direct access to the developers or the people who are physically making the devices. 

Before I worked in my current company, I used a lot of these products in the field, with paid maintenance and paid warranty and ongoing support. If I used it in the same ways here, it would make perfect sense, and I absolutely would be wanting to pay maintenance, to keep things updated. That way, if a product decided to act up, I could get it replaced or repaired. To me, the maintenance and ongoing support is mission-critical, if it's something that you bought. I would never buy one of these products without buying that maintenance.

It has been a while since I've had to deal with the pricing. However, in my previous job I had to do so and I would think the scenario is still the same. There is potential to create a return on investment and cost justification. If you're going to do any kind of wired and/or wireless network troubleshooting, and you want to quickly eliminate anything on the network, this would be a tool to highly consider because it's an all-in-one device for the most part. If you start breaking down the cost for individual products or specific niches, three or four devices, you're looking at the cost of this one device versus the costs of three or four, or even five or six or seven.

At one point, I had 10 devices and we were paying support on 10 products every year and buying new licenses for those products every year. It didn't make sense to carry around 10 things when you can carry around one. It also doesn't make sense to keep renewing 10 things when you could renew one.

If you're in the networking world, this product makes great sense very quickly, if you're going to use it more than a few times a week. Hands-down, this should be an easy mathematical equation. If you're not using it very often, that formula is a little more difficult. But if there is a scenario where you have to have proof, and you have to have it quickly, then you're back in the same ball game. This is a priceless tool and you would be foolish not to have it.

There's a little middle ground where it might be more expensive than what I need and I couldn't justify that. But if it's either of the other scenarios, I could give you a spreadsheet and very quickly make it make sense.

And then you throw in the number of man-hours that you potentially save. Coming from the university where I used to work, man-hours weren't as critical to management, which is ludicrous to me. I know other companies are similar. They're thinking, "Well, if we can save thousands of dollars on this particular device, we don't care how many hours it takes you to figure things out." That is a really bad approach, but I know some businesses work that way. Whether you include man-hours in your equations or not, it doesn't matter because that spreadsheet is going to work.

But as soon as you throw in man-hours saved, that's where the big money is at, very quickly. That's especially true when you factor in expert versus technician versus just an office staff person. You could mail them the equipment and, when they get it, walk them through how to do a couple of quick tests. They could upload it to Link-Live Cloud Service and, all of a sudden, you could still be at your desk while looking at it. You save flight time and unbelievable man-hours trying to get the guy onsite. I understand that there are times when you have to get a guy onsite. But if you can eliminate even one of those, you just paid for the device, or at least for a large percentage of it.

If I did personal consulting, where I got regular paychecks outside of my regular work, it would be priceless to have access to these tools. Hands-down, I would save up for and buy this tool because it's the one device where I would get the biggest bang for my buck.

If I needed that kind of visibility and proof in certain people's networks, it would ultimately save me time. I could walk into the building, plug into their network, hit "go," tap a few things, and I would have a much better view of their network. Or I could potentially find the problem they have, and within seconds.

It's been a while since I've even looked at costs. If you are just looking at a handheld device unit for specific, wireless or wired testing and not much else, the cost may be a little more prohibitive than what you have in your budget. But if you have a need for more than one device, and want to try to prevent that unexpected road trip...

We don't use it day-to-day because of the way our company is structured, and its use cases in our business. But we certainly use it once or twice a week, fairly regularly. It has definitely become one of our go-to tools in just about any scenario, whether we're walking or running out the door to a customer's site.

I use the solution's pre-programmed AutoTest feature and I've got my own that I built, as well. I use both. But in my environment, the equipment that it plugs into has very little in the way of discovery functionality and options. In the majority of my environment, that functionality is blocked and limited at a network level. So that function doesn't allow me to do much. 

However, outside of my specific company when I do consulting work, or even at some of our customer sites, if I have to help troubleshoot their stuff — which doesn't happen very often but it does happen — in that scenario it has been extremely helpful because it will give me a deeper dive into the network. Otherwise, I would just be guessing because I don't know what their network looks like.

Overall, as far as technical features go, it would be a nine or 10 out of 10, hands-down. It's an all-in-one device for most functionalities. I'd be hard pressed not to give it a 10. As far as ease of use is concerned, it's absolutely a nine or 10 as well. It's fairly straightforward, out-of-the-box. Even if you don't have a lot of network experience, it doesn't take long. You can tap around and figure out what it does and doesn't do. And there are some great online videos for it already;I've been through some of those webinars as well. There is easy access to those kinds of materials. The fact that it's handheld and fairly lightweight definitely makes it a nine or 10 as well. 

As far as development goes, it's still in its infancy, so that is only a five or six out of 10. It's extremely new and they're trying to come on as fast as they can. Maybe, by now, it's in "early adolescence," but I fully expect them to make more improvements going forward. 

The functionality, what I can do out-of-the-box today, is easily a seven to nine out of 10, depending on what you need. The fact that it can do packet capture, line rate gig or 10 gig without dropping a packet, to me that's a 10. There are not a lot of products out there that can do that. The fact that we could do 10 gig all day long, for three straight months, fresh off the assembly line — that just floors me. That's a big telltale sign of the R&D and the love that went into that device before it ever got into my hands. That's priceless.

I definitely see the power and benefit of the AirMapper and its functionality. It takes a little getting used to, in my opinion, because I'm so used to tapping as I'm walking. This doesn't do that. With AirMapper you have to stop, tap it, and then you have to wait. It is a little bit different methodology. It's a little bit slow to collect the data because you have to tap it and hold and be a little more patient.

I'd like to see further development with some of the newer tools like AirMapper. I know it's going to come, it's just going to take some time.

WiFi discovery and diagnostics and overall WiFi testing, so far, have been fairly good comparatively, but I'm sure they can go further. Even the autolink tests could probably have some further diagnostic stuff built into them.

It's just a matter of time. This is like having a newborn baby and trying to get it to adolescence very quickly.

Currently, I use the product for daily troubleshooting as needed. That ranges from wireless or wired problems, performance testing, certification, network certification, and proof of concepts. Since I am a beta customer as well, I've had very specific targeted tests at the request of the manufacturer on top of my own lab testing. I've tested heavily in our lab environment over the years, including stress tests, break/fix tests, and testing specific features and bugs. It's a very wide gamut of use cases.  As of the initial writing of this, I am now my companies CIO and I cannot stress enough just how valuable this product is to us and our customers needs.

It's really not completely applicable for me as there weren't any necessary direct challenges. Unfortunately, going back to being a beta customer, I was tasked with testing specific new features and software-hardware combinations that include industry standards. That was the forefront of how I used the product.

First and foremost, it makes us a little more productive, effective, and quicker. We know we have good data as long as we follow specific processes and procedures for collecting the data with the device and the AirMapper program. It's fairly easy for me to show someone who's not familiar with the product how to walk around and tap on the device and keep track of where they are walking and then when they're done, upload it to Link-Live. They let me look at it if they don't know what they're doing. That cross-functionality between an average user or a low-level technician on-site collecting the data is great. I don't have to worry as much about the quality of the data as I did in the past, and I don't have to have a seasoned AirMagnet expert walking around collecting the data. That part is far more productive, more effective, and efficient and offered us a better bang for the buck. We can keep our experts focused on the more complex and more expert issues.

My impression of the multi-technology functionality of the solution is positive. It's worth its weight in gold and probably more. It's nice to have a smaller handheld device that doesn't kill your biceps after an hour.

More specifically, as I do have products that are bigger and heavier and do similar functions, yet, on a spreadsheet, I can very quickly give line items of $1,000 to $3,000 handheld testers that do something similar to a specific single function of the product. As such, there are ten or fifteen of these features which very quickly add up to ten or fifteen products, and it's going to exceed the cost of one unit. As such, I have one tester that does these fifteen plus tests instead of having fifteen different tools in my tool belt and fifteen different costs and maintenance. It's pretty much priceless to me to have something portable, small, and one unit with so many functions.

I use the pre-programmed auto-test feature. It’s also priceless.  I have also added/customized my own tests, customer environment specific needs.

Out of ten times, I'm on-site at a customer's premises using the device probably greater than five times, and that provides sufficient information for me to initially start or even prove where the problem is within the first 30 seconds. Therein lies my statement of it being just priceless. You can't do that with a laptop or some other MacBook, even with special tools, it just isn't as reasonable. Compared to all the other hardware testing tools I've got, this has easily become my go-to tool if I'm running out of the office for any emergency or troubleshooting a problem.

I made use of the solution's full line rate, and 10-Gig capability. At multiple times I can do packet capture and flooding of a 10-Gig circuit to essentially verify and certify a 10-Gig link or multi-network links.

It’s very reliable and very stable, and I can always count on it. A friend of mine who was a network expert once said "Follow the data, yet always make sure you have good data.” I never have to be concerned if I've got good data with this product.

I can use other tools or my laptop and I can guarantee that I may not have all my data, meaning it may drop packets. I may lose things and if I'm analyzing it and missing pieces and don't know it well, that puzzle never gets solved.

Whereas, with this unit, out of the gate, I know I'm not missing anything. Every piece is there. I’ve just got to be able to know how to look at it and analyze it and follow the data. I know it's good data.

I use the solution's AirMap or Site Survey app quite a bit. It's come a long way. The current version and the last few versions are very good.

I use the AirMagnet version for my laptop as well. I'm most familiar with that. The fact that they are smaller and handheld has become far more reasonable for me to start using them more often. I find myself leaning more towards the NetAlly EtherScope now versus my laptop whereas, a year ago I would've said I was always grabbing my laptop.

Both the handheld device and the app are easy to use. I have a long history with AirMap Pro on a laptop and building up my biceps when walking around with it. I did that for five or ten years several times a week at a previous job. That definitely was cumbersome. My arms hurt from having to carry my laptop the whole time. With this tool, this is not the case. It's easier, lighter weight and the functionality is very similar. I can see that they are focusing on that moving forward. It is extremely easy to use and I very, very much appreciate the development, given the history I've had with other tools.

I'm very eclectic with my tools. I have Macs, Linux, and several other tools, homegrown, commercial, or open-source. They all serve a function and purpose at times. EtherScope has allowed me to put some of those tools to bed as I don't need them as much. On that level, EtherScope provided a much-needed tool.

The solution reduced troubleshooting time. I've been a network professionally since 1997. I've been doing it for a very long time. EtherScope specifically has rapidly increased my functionality and abilities to where I don't have to spend as much time doing something else.

I would like to add, the built-in LANBERT testing has been priceless to confirm if whatever the cabling is can support whatever line-rate speeds we need, or the customer needs.

I don't have any issues right now. However, in terms of my beta relationship, sometimes I'm at the forefront and I know there are timelines for certain fixes.

Even right now, it's come such a long way. They keep adding features to the software side and the hardware side functionality that I have, however, it’s mostly just priceless in the case of both hardware and software. I am able to do much more now.

On a hardware spec, it'd be nice to have something above 10-Gigs. I have recently started looking at some products that are 25, 40, and 100-Gigs. I realized they probably have something in the works already, however, there’s nothing I'm aware of and certainly, this device cannot do that. I would say that a tool that has above 10-Gigabit of support would be needed and of value in the near future.

However, as far as software and functionality, I really can't think of anything missing. Even all my creative tips on VNC, web server functionality, and remote access have been included over the last couple of years. I can't think of anything really off the cuff for software development that I would highly recommend.

I was in their beta program. I had one of the first products off the assembly line within the first six months before it ever came to market. I don't remember what year that was, but it's been several years.

It's one of the few tools that I have used in the last fifteen years. I know it's not been around that long, however, in general, it's one of the many tools I've acquired in 15-plus years of networking that has rarely if never let me down. It's my silver bullet. I used to call it my kitchen sink, even though it's a very small kitchen sink since it has everything in your kitchen that you would want.

It's like the Swiss Army Knife of tools. I can count on it. It's reliable, it's probably going to be in my left hand when I walk out the door. If I'm going to customer premises and I absolutely know that there's no need for it, then I'll leave it here. Other than that, I usually default to always taking it with me.

One person primarily uses the product. I've got two more that use it on occasion. One is on a technician level and the other is more of an advanced season technician. Usually, if either of them are going to use it, I would be involved a little bit, at least to tell them what I'm looking for or what I'm going to need from them when they get on-site, or I'll be on the phone with them, telling them what to do. I would say I'd be the primary user only due to the fact that I have a long history with it.

It's extremely useful to have a non-seasoned person in the field with the device, have it connected to the Internet, while doing things on the LAN side, or Wi-Fi.  Since there are dedicated Management ports (WiFi and wired) you can test the network and still have remote access to the equipment.  Therefore, I can have the Tech on the phone and based on what I'm seeing on the device advise how to proceed with the next steps based on live data.

Technical support is probably one of the best I've ever dealt with in my 25-plus years in the technology and networking realm. I've dealt with a lot of what I would call technical assistance centers and a wide range of manufacturers vendors, VARs, and subcontractors. Anytime and every time I've needed any support for their software or hardware, it has been pretty, pretty remarkable, especially in comparison with other support centers. They seem to care. They listen, they try and get the problem fully resolved versus just a workaround or add a band-aid where others just don't listen at all. They seem to go the extra mile.

Positive

I've been doing beta work for five to eight different manufacturers since mid-2013. I had three to four different beta manufacturers, off-and-on. There's been a long history of multiple products and manufacturers. The more recent ones would've been probably the betas prior to this particular product.

Comparing NetAlly to a  different manufacturer is a night and day difference or apples and oranges since there were a few features and functions that were common between the two, however, probably 80% of each product was different than the other. If you only focused on the 20%, hands down, NetAlly had some room to grow at that time because they were still fairly new and they have come a long way with that. Back in those days, the other product was more seasoned.

That's why it's apples and oranges. That other product had what I wouldn't necessarily call more reliability or stability, however, with it being a little bit more seasoned, I would say I would rely on that more at that time. I had used it longer and it proved to be reliable, however, if we gave it numbers, and I don't have the exact numbers, while NetAlly has fifteen tools that I would use, for this particular product, maybe there were three.

Of those three same products, I would've probably used at that time, the other manufacturer, however, now, in the last three to five years, that other manufacturer is sitting on the floor collecting dust.

I'm an end-user and beta tester. However, I am definitely an evangelist of their product and their company. Anytime I get an opportunity, I show and tell it, I've been asked to guest speak for colleges and I usually bring one of these with me in my hand and also explain why it's important to use. I would sooner say we are a VAR of sorts. We would resell this if a customer asked and if they had a budget, but my customers are typically small businesses.

I would highly recommend it. If it isn't being used by someone, it should be.

I’d urge others to not shy away from it due to the price tag if that's the biggest concern. I came from a University where we had to justify everything and I had to create a spreadsheet to prove that it was of value and that it made sense to purchase it. As such, it did not take me very long after about five or six comparisons to where I started listing the needs for each particular product for my networking needs. After about four or five products, there are four or five combinations that were greater than the price of one NetAlly. I could buy five products and carry five tools in my tool belt and I'm only getting five functions. Whereas, with NetAlly, I had 15. It’s one Swiss Army knife versus five or ten other knives.

In our case, once we got it in our hands and I was able to then improve productivity. If productivity is a concern, there are some demo depots out there that you can get your hands on for a week or two, take advantage of it, and you should be able to prove to your administration just how much more productive you have become. You will have saved money and have helped the bottom line of your business or university.

A combination of the Swiss Army hardware versus functionality and productivity, hands down, to me, is a no-brainer, however, I had to fight for it. Our company went from one unit as a trial to the following year scrambling to figure out how they could buy three more. They put one in every network engineer's hands permanently versus having to have one checked out that four guys fought over all the time.

Truthfully, hindsight being what it is for me, I would fight tooth and nail to at least have one of these at the ready for as many people as I could. I really would try and get one for every full-time staff member.

I'm not sure of the learning curve. I just hired a technician who has little to no networking experience. It will be interesting to see how this works out.

For example, he doesn't know certain network protocols. He does have a lot of other skill sets, however, that all being said, for a basic technician, an out-of-the-box could pick up some things fairly quickly and likely be off the races with a little bit of direction in 30 minutes or less. I would say the ease of use, and the ease of adaptability are probably there. Probably, it wouldn't take too long for an average person to hit a ceiling limit though, to where they are beyond some of the basics, and they might struggle a little bit, especially if they know little about networking.

They could ramp up quickly for some basics and get to become intermediate with it fairly quickly and then stall a little bit for a while until they either had some direction or some expert to give them a little bit of guidance. However, once you know a little bit more about it, do research, or watch some YouTube videos, maybe you could be off the races in short order. If you're a geek like me, who's just fascinated by technology and wants to learn a lot, you could spend an hour or two to be very well-versed in it and fall in love with the hardware and the software. It will then become a very key part of your daily routine or process and become priceless very quickly. It's nice to have one tool that can do ten or fifteen functions easily. Those ten or fifteen functions are reliable and they're not going to let me down or give me false data.

I'd rate the solution ten out of ten. I use it, I believe in it, and I trust it. I've got to know some of the staff through the beta program. I realize my view could be a little bit tainted on that level, however, the reality is that these guys are sharp. They care and they listen whenever a beta customer like myself finds something.

I'm a wireless engineer. I do both troubleshooting and design. I use NetAlly EtherScope nXG mainly as a troubleshooting device, and I also use it to collect data so that when I do my designs, I have all of the data that I need.

One of the great things about it is that it is a small and portable device. We're based in London, and we had a customer in New York. We were finding it really difficult to troubleshoot a problem remotely even though we had cloud-based controllers and other things for wireless. It was an intermittent problem that was difficult for us to replicate. So, I ended up sending the device to the customer. They were able to set it up and plug it in. Because it can charge over PoE, they were able to just leave it there, and then effectively, I could log into that device through Link-Live. I could run all the tests that I needed to run. I could have the AutoTest running for 24 hours, and then I could look at that data. We figured out what the problem was. I was able to do remote packet captures and other things. We were able to fix the problem, and they just shipped the unit back to us. That was obviously much cheaper than me flying over to New York for two weeks. I could carry on with the work that I was booked into day to day, but I was also able to log in and look at things over there. It was really useful to be able to just send that device and get that fixed. It has basically enabled me to be in two places at once, which is invaluable. There aren't a lot of wireless engineers. So, the fact that I can be both in New York and in London at the same time is the value that we are getting from it.

It is easy to use for less skilled staff but has deep diagnostics for experts on staff. I told the customer at the New York site to just walk around with it and let it do everything it needs to do because I'm connected via wireless. After walking around, they said that this is a problem area, and then effectively, I could just run the device. For something simple, I could get them to click on something, but if I wanted to run more of a test, I could just remotely use the device. I told them, "Stick this in the middle somewhere and make sure it has got PoE power. I can run everything I need to run. Don't worry about it, and when I've got everything I need, just ship it back to me."

Its multi-technology functionality when it comes to validating network changes, troubleshooting connectivity, and detecting performance issues is very helpful. A lot of the time, it is proving that it isn't a Wi-Fi problem. The nice thing about having a product that has all of it in there is that I can test not just the wireless; I can also test up the stack. If everything looks good from the wireless side, I can then start to troubleshoot up the stack. No other product that I have gives me that flexibility.

I create my own tests. The test is different for each site depending on what I am troubleshooting or what applications they're using. To be able to just leave something and collect data over time is really valuable.

I have made use of its full line-rate 10 Gig capability. Because I've two nXGs, I can use the LANBERT tester as well. I've done that a few times where customers have got pre-existing cabling, and they said that they will have to completely rip out the cabling to be able to go with the new 6 GHz APs and things like that. In such cases, I've been able to just test that cabling and tell them that this cabling will be absolutely fine. There is no need to rip it out, which obviously makes the customer quite happy because it means that they don't have an additional cost of re-cabling everything.

It is a handheld tool, which makes it easy to use, and you do use it. Some of the other tools that we have are great tools, but because they're cumbersome and they require you to put lots of things in and have lots of extra things attached to them, you only use them if you absolutely have to, whereas you can use this tool every time because it is portable and easy.

The AirMapper Site Survey app is brilliant at gathering WiFi site survey data, and the Link-Live service that you have afterward is the crown jewel of it. You can easily share that with customers. All that data is readily available on any platform, which is really good. I can use an iPad, I can use a Mac, or I can use a Windows device. It doesn't matter.

The Link-Live part of the whole system is very good. You can build up reports. You can create heat maps, and you can have all that other data in there as well. You can have raw test data, and you can have your discovery data. It is all there in one place, and then you can easily share that with customers. It is very good in terms of the ability to visualize key performance metrics. It has got everything we need, and it is clear for customers too.

It impacts our ability to validate changes or troubleshoot problems. I use it for both. It has the data, and I can also see the before and after. I can go onsite really easily and collect that data. I can then make changes based on the recommendations and then go back to the site and see the difference between how it was before and how it is afterward. Being able to display that and easily show that to the customer is a great thing, and I'm not printing off 100-page reports. I can just send a link.

It has provided visibility into the network that we could only get by using many other tools. It has both the wireless and the wired in one device, and that's the thing that separates it from anything else on the market. You get some really good wired devices. You get some really good wireless-only devices. This is the only one that I've come across that has not just both of them but also a lot of detail and a lot of expertise in both of those areas. It has affected the efficiency and cost of our network troubleshooting massively. I didn't have to fly to New York for two weeks. It is helpful for the remote support that we can offer to customers. It is so much easier for us to send that device than it is for us to send a Level 3 or Level 4 engineer.

It has reduced the troubleshooting time. Now, I can walk onto the site and within a couple of minutes, I'm able to determine if this is a wireless problem or a wired problem. I still have everything I need to fix that problem, whereas previously, I would either have to take a lot of equipment with me, which is expensive and a hassle, or I would turn up thinking it is a wireless problem and not have the other equipment with me, and then I would have to come back another day or book in another session. I don't have the actual number of time saved, but I wouldn't go anywhere without this equipment now.

The things that I find most valuable are the Wi-Fi app and the Discovery app. Those two things help a lot when I'm doing the initial discovery of a space. I also use the AutoTest feature quite a lot, especially if I'm troubleshooting.

It is one of the best solutions for finding network problems quickly. The Discovery app that I use as I'm walking around the site picks up loads of things such as retries, APs that are using wrong channels, APs that are moving channels regularly because of DSS events, etc. That's one of the best features that I use the most.

We should be able to do online wireless design through Link-Live. We should be able to take the information that we've gathered and send a customer the way to fix it, in terms of moving APs and how that would affect things, within Link-Live.

The ease of use of AirMapper could do with some improvements. I don't use the AirMapper Site Survey app a lot. I have used it recently with the new 6 GHz device because effectively, it is the only device I have that can do that. For most of my site surveys, I use a different tool. AirMapper is very quick and easy once everything is on there, but I would like to see an improvement on how you get things on there. Currently, rather than being able to build up buildings or a site of things, every map is an individual piece. We should be able to set up an AirMapper survey easily and more effectively. At the moment, we just have separate floor plans. It'd be great to be able to build a building and tell where different floors are so that if it hears an AP on the floor below, it doesn't put two APs, one on that floor and one on the other floor, and it knows that there are two floors here. One is on top of the other, and it won't put the AP at both places. It would put it on one of the floors where it would be strongest. This would be one of the biggest improvements.

I've got two of these. I've been using them for about three years. I'm currently using the 6 GHz model.

It is very stable and reliable. I've never had a crash, and I've never had it not collect data. It has always been rock solid.

I've never had to use their support. Their documentation is good, but the main place I've gone to find out how to do things has been YouTube. When there is a new feature, or there is a webinar that's being recorded, I can just watch that back on YouTube.

I've added the NetAlly solution to what I already had. It is not replacing these, but it is better than the tools that I still take with me. I'm a wireless engineer rather than a wired engineer, and I didn't have any Fluke or Netscout products previously. I don't have a wired networking tester. I do have Ekahau, and I still use that. With NetAlly, I've now got additional capability that I didn't have previously. I used to have a separate device for doing packet captures, which effectively is just my laptop with USB wireless cards plugged into it, and now, I don't use that. I just use EtherScope nXG.

In terms of the return on investment, when you use it onsite once or twice, it has already paid for itself. I've said to people that it makes your life so much easier when you're onsite, especially if you're troubleshooting, that it doesn't make sense to not pay for it.

The main benefit is that it just saves time. It saves time on the site. Because it is a handheld device and I can walk around with it, I don't have to walk around with my laptop everywhere. My site visits now are 50% of what they were previously because I'm able to gather that data at the same time. I'm not having to go back and use different tools or take lots of different things to do it. This one tool allows me to do it all in one go or one sweep of the building. A site survey that might've taken two days can be done in a day now. It takes me less time, and I can charge more per day. It also means that on the second day that I would've been there, I can be on another site, effectively earning money twice.

It is worth it. The cost benefit of Link-Live is massive because it is included with the cost of the device and the licensing. A lot of people miss that part of it. It is not just the device that you get but it is the ability to look at all of that data later on. You're not having to do all of that on the device. You can just be there, use the device, and then look at the data from the comfort of your office or home afterward.

I am currently the only user of this equipment, and I also take care of its maintenance. I've planned an internal demo of the equipment for some of the other engineers in the company. Some of our NOC engineers and some of our wired engineers could really use something like this.

It is relatively easy to learn. There are a lot of videos and other resources that you can check out. A lot of the content is pretty intuitive. The only issue is that because there is so much there, people might feel that they don't really understand where to start with this. However, if people have a particular problem they're trying to solve, they will be able to figure out how to solve that because it has everything they need. There is just so much in there that when people first start out, they won't necessarily know where to go to check something out, but most people who are buying this type of solution would be savvy enough to open everything, figure out where everything is, and then go with it. I certainly had no problem.

I would rate it a nine out of ten.

My primary concern was wireless networking troubleshooting capabilities.

EtherScope has made our networking staff more productive. We have remote locations and can use the tools to collaborate. I have other people looking at it at the same time that I am looking at it. With the uploading ability, I can have more eyes on the project at the same time, instead of just one set of eyes.

I may have to go into a situation that I don't know. By plugging the solution in, I can get a footprint of what that facility is doing or has, without having documentation. I can see how many potential clients that I have, how many are in line with what we have set up, and how many are not seeing what is on the various networks. Also, I can find misaligned or unprepared equipment that is on the network. As a project technician, when I use the solution, I am looking for something specific, such as the number of devices on the network and the number of devices connected through the wireless networks.

The most valuable features are: 

• Its network troubleshooting capabilities. 
• The applications available to you where you don't have to switch tools or devices. 
• Running Pings, testing network configurations, and connectivity.
• Heatmapping.
• Seeing the wireless interfaces that are running.

I like the multi-technology functionality of the solution. It has helped me cut down on troubleshooting time because I don't have to switch between tools. It has also advanced my knowledge in some areas that I wasn't as familiar with.

I use the pre-programmed AutoTest feature. However, I am still learning all its capabilities. When we purchased it, I had certain things in mind that I wanted to test. As I am learning the tool, it provides the feasibility of just being able to document and have other people take a look at the configuration. So, our time is cut in half from the field to our NOC.

One of the things that I like about it is that I can have people train other people on it. Even though I am not familiar with all of the tools, I have been able to train them so they can use it in the field when needed.

The training aspect needs improvement. They provide training, but if I am looking for something specific, then I have to sit through about an hour of training to learn about something that I may not have time to do. So, I probably have 40 hours of training for something that was five minutes of use.

From the demo, they show you a great deal of what the tool does. To actually learn how to do it, you probably have a learning curve that depends on what other tools you have used in the industry. That could go from 45 minutes to 4 hours just to learn how to use one of the applications.

For all its flexibility, make sure that you are prepared to spend the training time. While the training is available, it is just making sure that the person who will be working on it has the time available to train on it.

I am still learning the tool. The main reason that I purchased it was for the wireless troubleshooting capabilities and heatmapping. Those took me probably about six hours to properly learn everything that could be done with them, and I probably still don't know everything that can be done with them.

For my usage, I thought the training would be maybe an hour, but I ended up having to spend an additional four to eight hours just to make sure I could adequately translate the data. So, using the tool was not that difficult, but translating the data is where there is a breakdown in what you are demonstrated and what you can actually do.

I have been using it for a year.

I love the solution's stability. 

I handle the device's maintenance. I make sure that everything is downloaded when I see a pop up that I have something new available.

We have seen ROI. It reduced the number of tools and the amount of software that I had downloaded onto my computer to gather the same amount of data. The portability of the tool has allowed me to cut down my time.

It cuts down on time by reducing my troubleshooting tools. There is simplicity in not having to carry five or six different sets of tools to do the same thing that you can do with NetAlly. For example, when I go into a building, I can plug into the E-port and get probably about an hour and a half to two hours of time per day when I use it. Therefore, it has probably cut my time down from three and a half hours to an hour.

The pricing was a little bit high, but I understand that when you are getting multiple tools.

There are three people using EtherScope and 10 people who review the data. Right now, I am primarily using it three times a week, but there are other sites that I want to get taken care of. I have recommended that we purchase two more devices since we have three technicians in the field.

I would rate EtherScope as nine out of 10.

I use it regularly for both wired and wireless troubleshooting, performance testing, and verification.

I am a customer and beta tester for NetAlly.

One of the reoccurring things that you will see here is it makes it really easy for me to hand this solution to someone else and get them to provide me consistent results. Often, especially in WiFi, one of the problems which occurs is we have highly specialized tools that take a lot of training and years of experience to optimally use. However, in the case of AirMapper, it's really easy for me to quickly demonstrate to someone, "Here is how you use the program," so they can create a heatmap of an area that I may not be at, whether it's across the city, state, or country. It's easy for me to provide that support. Then, the data is easy to review on Link-Live (almost instantaneously) once they are finished completing that walking survey. The most important feature is that those heatmaps do go to Link-Live and are accessible on Link-Live.

When it comes to that remote troubleshooting perspective of being able to survey an area to see if there are problems, make adjustments, and then have that same individual resurvey that same area, I don't have to send people to a week long class on how to use the device. I know I am getting consistent results, which can verify near real-time, and whether or not the changes that I have implemented solve the problem.

The AutoTest feature has improved the way our company functions. With any large enterprise, you regularly have separation of duties. Your systems teams are generally responsible for your DNS and DHCP services. These are not a network function. In some situations, you might even have a security team who is responsible for managing the back-end services: RADIUS, ClearPass, or ACS, which are the back-end for 802.1x. Sometimes there can be a situation where a user reports, "A wireless problem", but the reality is that the wireless is functioning perfectly. The responsible party might be the systems team, the security team, or it maybe something non-related. Because the AutoTest checks and verifies each of those steps, this provides a clear, very easy to understand, dissected explanation. Then, the device is able to associate and authenticate, completing the four-way handshake, that gets the encryptions working. 

For example, if AutoTest was able to get an IP address, but as soon as it tried to do a DNS lookup, things failed. This is a really easy way of now going to talk to the systems team and saying, "Hey, we have a DNS problem. This isn't a WiFi problem, and it's not a problem in the wireless network. This is a DNS server that's not responding. Let's dig into why". It has clear test procedures that provide very clear, easy to understand results that make it simple for anyone to do some basic troubleshooting. More importantly, they can dive deep quickly into a problem to identify the source rather than just simply relying on a user's experience.

The most valuable feature would be the wireless testing capability. 

The newer features are becoming part of my workflow as well with AirMapper by being able to display coverage in a particular area, e.g., doing small surveys in a particular room or area. 

The ability to remotely troubleshoot: Being able to connect it up from my desk, then do wireless testing (or something along those lines) elsewhere. 

The Ethernet testing and verifying for the network connection makes sure it: 

• Goes into an access point or device.
• Correctly configured. 
• Provides the proper POE
• Has the correct links.
• Verifies that my cable installers are delivering on what they promised.

I know when I run AutoTest what I should expect as far as response times from DHCP and DNS. It allows me to create a consistent test that runs exactly the same way every time. Then, whenever I hand it to someone else who isn't as familiar with all of the individual steps, I know that as long as they're running that AutoTest profile, it's the exact same thing as me being there running the testing. Because those results are consistent, when there are inconsistencies, I can assume that it is network or system related rather than user related.

Link-Live's ability to visualize key performance metrics covers the basics quite well. It provides me enough information so I can go, "Yes, this is a signal problem or an SNR problem." Then, I can take it to the next step, "Okay, it's not a physical layer problem because signal, SNR, and all of those things meet expectations. Or, it points out those areas." I can't say that it provides all of the metrics I need, but at least it provides that quick view so I can look at the basics of the physical RF and verify that those do/don't meet the specifications.

This solution provides visibility into our network that we could only get by using many other tools. While there are other tools that provide the same function, it does a great job of covering the basics of a lot of tools all in a single package. For example, some of the other alternatives out there for testing networks end-to-end will do that perfectly fine, but they don't do heatmapping. Ultimately, it's a single toolbox that my support staff and I need to learn. This is rather than having six different solutions that each do their own thing. It's a single device/solution, where if you learn it and learn it well, you can replicate results from disparate systems.

The test profiles could be improved a bit. It could be better at managing and adding them, but more importantly, switching between different profiles. Some of the results from the tests could go a little deeper - maybe with an expert mode that allows you to review the pcap for any part of the process, such as, an automatic pcap generation. Especially on Link-Live, I would love it if they would make it so that you could see the capture file. For example, if you go to the DCP request portion of that report, then in a second screen, it will show you the capture file in the pcap. I think there is a lot of ability to improve this area.

I would love to see port profiles. This is something I've expressed to them. The ability for a technician to plug it into a switch port, and say, "Okay, this port will be an access point or this port will be a phone and desktop PC," thus choosing a profile. It will then push a configuration to the device it's connected to and verify that the switch port is correctly configured, so I can hand this to a phone tech who doesn't have any access to a network switch to be able to make changes. They can go out and plug this into a port, then they are able to push a profile to the switch port through the device. That would be pretty fantastic as a next step for this device.

Nine months.

I handle maintenance for the devices, which includes:

• Semi-regularly, NetAlly pushes out firmware updates, which are fairly easy to run via Link-Live. 
• Quarterly, checking firmware updates and ensuring that everything is up-to-date.
• The initial setup and configuration of the AutoTest profiles and those components.
  

There are five people who use EtherScope in my company. Their roles include network admin, network engineer, server and system admin, and unified communications admin.

I have not used NetAlly's techincal/customer support for this solution.

Previously, I used some older Fluke devices before going with EtherScope.

I have been really impressed with NetAlly and the way they are advancing the product. Every year, they release a new major revision. Those major revisions are incorporating features that customers have asked for. They are incorporating new capabilities into the existing piece of hardware which expands its capabilities. That is the biggest thing followed by the ease of use for people who I might hand it to.

We have seen ROI in man-hours, time to resolution by shortening the time that systems are down and affecting users, and its ability to find problems before they are experienced by end users (dealing with the problem before it is a problem). 

EtherScope has reduced our troubleshooting times. I think the average person who goes from no tools to this tool would probably see a 20 or 30 percent reduction in time to repair or resolution. I have so many tools, if anything, sometimes it might take me the longer to just decide which tool I want to use. 

The solution has made our networking staff more productive. From the perspective of my junior network admin whom I regularly hand this tool to, it probably saves one or two man-hours a week because of the all-in-one interface. This allows him to troubleshoot wired and wireless quickly.

The learning curve is moderate. I don't think this is a device that you can just simply hand to somebody and say, "Here it is. Use it." I think AirCheck G2 (another one of NetAlly's devices) is that the type of device where I can pretty much hand it to somebody who has never used it before. I can let them play with it for five minutes and maybe answer a question or two, then they are ready to go. I don't think EtherScope is that easy, but I do think that it is easy enough that I can spend 35 or 40 minutes with someone showing them the ins and outs of the device, then they can use it for most of their tasks. While the learning curve is moderate, spending 30 minutes teaching someone how to use this device can save me hours. Therefore, I feel like there is a really good return on the investment of my time in doing the training, because it's not such a complex device that I have to send them off for a week of training just to be able to use it.

For the average network shop, the cost is a bit high. In a lot of organizations, people don't share test devices between teams. Generally, you need a device for the network team and a device for the system team, the security team, etc. While the cost is a little on the high side, that is offset by the regular updates and continued improvements that NetAlly adds to the device. Those improvements continue to increase the perceived value of the device.

I pretty much use all the solutions in one form or another because I do a lot of testing for a bunch of companies. So, I have definitely evaluated a lot of other products.

I also use NetAlley AirCheck G2.

I would tell other engineers to decide what their total testing needs are: 

• To resolve whether or not they need wired and wireless testing? 
• Do they need to be able to test copper and fiber? 
• Do they need to be able to test just pure physical and verify that the cabling is correctly installed? Or, do they need to be able to test Layers 2, 3, and 4, as far as verifying that the network is fully functioning and network services are available? 
• Is the Internet available in their internal servers and external servers? Is it responding?

I would tell them to look at what they need to test, then look at the devices which are capable of running what they need to test. If they find themselves in a situation where they do need to test all of those various things, then I don't think they are going to find a better all-in-one solution than EtherScope.

Would it make sense to hand a EtherScope nXG to a cabling guy? No, it absolutely doesn't. I wouldn't recommend that. However, so many of us perform lots of roles, have to troubleshoot, and test in a lot of different scenarios. In those situations, we do need a tool that is capable of testing all of the various layers, both wired and wireless, and can verify things remotely. EtherScope is a single tool that performs all of these tasks.

I have only tested to 1 gig at this point.

I would rate it a solid eight. I think that there are a lot of places it could be improved, but for the average user, it solves the majority of their problems and concerns.

Our company is an IT integrator and we have a lot of work on different kinds of IP networks. We deploy networks, we troubleshoot them, and we optimize them. The EtherScope is very useful in our day-to-day activities when we are onsite too, for example, to check the network drop, which port is on the switch, and to see all the details about the switch.

We also use it to test cables for any kind of damage. It tests all eight wires in the internet cable. It has a small dongle that you can put on the other side of the cable and know the exact length and condition of the cable.

We also use it for testing high bandwidth links, such as 10 Gb fiber links between different buildings, or even different sites. We can use the EtherScope to run a speed test to see what the max capacity is that we can achieve on the fiber.

It helps us to be faster. It definitely improves our workflow because it helps to identify the details that we need from the network pretty quickly, and that saves time. It's definitely a good and valuable asset for our company.

Also, the EtherScope can replace multiple tools. With one tool we can get a lot of insights, from different angles, into the network. The level of detail, from such a simple-to-use tool, is hard to achieve with other such products. There is software on the market, but it's much more sophisticated for getting the same results and details. The benefit is that it's just one tool. The cost is not cheap but it totally pays for itself because it can do so much. For an IT integrator or IT consultancy, it is a must-have tool for troubleshooting customer networks.

In some cases, it has significantly reduced troubleshooting time; we can find the issue faster than before. The reduction in troubleshooting time depends on the issue, but if a user reports, for example, that he has intermittent connectivity on WiFi, this tool can reduce troubleshooting time by half.

It has made our networking staff more productive. We don't use the tool every day because we don't have that many customer issues. This tool is primarily for troubleshooting issues, and we have a lot of other activities besides troubleshooting. I would approximate that it has halved the time we normally require, giving our staff that much more time for other things.

The most valuable feature is the ability to identify the switch port ID, when you plug the EtherScope into the network drop, and many other details about the switch. This is very useful because when you are not in that IDF or network closet but far away from that switch, you can identify the port and then configure it for your needs remotely. It is very useful to know exactly which port and what exactly the switch is. EtherScope can tell if there are network connectivity and access to the Internet along with the info about the switch. That's the most frequently used and the most valuable feature for us.

Another very useful feature is the WiFi analysis. The EtherScope helps us to see if there is any interference in the wireless and it shows radio channels capacity and current utilization with the number of connected clients on those channels. It shows the channelization (width of the band)of both 2.4 and 5 GHz Wi-Fi bands. It is extremely useful for on-spot WiFi analysis and identifying problems in that area.

The multi-technology functionality of the solution, the fact that it does WiFi and wired Ethernet analysis in one device, is also very useful. This combination of different technologies in one device is very handy when you need to do some troubleshooting on site when there is a problem with the network and you don't know where to start. You can test both wired and wireless connections and identify the issue pretty quickly.

We use the pre-programmed AutoTest feature all the time for both wired and wireless. It has all kinds of possible tests in one test that is run automatically. It's very handy to see the results on different layers of the network.

As I mentioned, we use the full line-rate 10 Gb capability to test the fiber speed, the connection between the server and the distribution panel. We run the re-installed application, installed inside the EtherScope. We can run data between the EtherScope and the server and this shows the true throughput that can be achieved, and it can be fiber or Cat 6 cable. It has very rich functionality and its compact size adds a lot of value because it's very convenient to carry it and use it. 

The fact that it is battery operated is also very good.

The tool can be used by anyone with basic technical knowledge. That person can capture all the information. Another great capability of the EtherScope is that it allows you to upload the results to the cloud at the time the test was done, and then, someone with better expertise can access those results and provide analysis. But to use it, you don't need to be technically educated. It's easy to use.

The battery life is a little bit too short.

Also, there are some inconsistencies in how it uploads the test results to the cloud, but it might just need a minor improvement on the software side. When you don't have an internet connection on the EtherScope when you do the testing, it saves the results into memory. When it has an internet connection, it uploads those results, but it doesn't work all the time. Sometimes, you need to manually push it.

I have been using NetAlly EtherScope nXG for around one year.

I'm pretty impressed, it is pretty stable. I haven't seen any sudden shutdown or any kind of serious bugs. It works fine.

Their technical support is excellent. I've had some support requests and the response time was good and my issues were resolved.

We do have JDSU Cable Certifier. It's two big boxes and they're very expensive. We can test any type of cable with them, meaning copper or fibre, and it certifies that the connections on both ends of the cable are ready for data. It also measures the speed of the connection. 

But now, we use EtherScope most of the time to test the cable and the connection. The Cable Certifiers are used only when we run the cable, but not as much when we want to see if the cable is good and what its speed is.

There is another tool that we have from Ekahau called Sidekick. It's a device for wireless troubleshooting and wireless mapping. It's actually a very advanced tool and we use it a lot. But the EtherScope has part of its functionality and the EtherScope is much easier to use. Also, the time it takes to use it is much shorter. You just turn on the EtherScope and walk around, versus the Ekahau where you need to prepare the project. So the EtherScope saves time on wireless troubleshooting. If it is not a case of wireless mapping, we definitely use the EtherScope and not the Ekahau.

The solution is pretty easy to use and it has a good "how-to" manual with it. The learning curve is pretty short with this tool. It took me two or three hours to get to know it. This was the combined amount of time, because when you need, for example, to test the network drop, you don't need to go over all the features of the tool. So we learned it step by step, as we needed the functionality.

We have five people using this tool. It depends on what project needs it, but they are mainly system network engineers and technicians. The usage is based on the incoming support requests. It is used about three days a week, on average.

There is not that much maintenance for the device. I will update it from time to time if there is an update in the settings available for the server or operating system. But other than that, there is not that much maintenance on this tool.

We have definitely seen return on investment in terms of the time that we spend onsite and reduction in the amount we have to pay our workers as a result of that reduced time onsite.

There isn't any license. The pricing is not bad. It's moderate, but the tool is worth the price.

We looked at one other tool. I'm not sure if it was from Fluke Networks, but EtherScope is the only tool on the market with such rich functionality. We picked it pretty quickly.

It's a great tool for network troubleshooting. It's an awesome tool.

The biggest lesson I have learned from using this solution is that this is the tool to discover the issue. It's not that it helps to find something new but there are ways to discover the network details in a very efficient way and that's what EtherScope nXG offers.

I use it primarily to troubleshoot wireless WiFi networks. I look for channel interference, I look for signal level problems, and I channel-ize things on the fly with it, very successfully.

I use it at least once a week. It depends on the jobs, as I do all kinds of different jobs. Sometimes I'll use it every day during the course of a job. Sometimes I'll use it just to analyze an existing system, to define what needs to be fixed or addressed. I also use it just to double check that what I install is the way it's supposed to be, as far as channelization and signal levels go.

I have the unit that came with the extra antenna and I also have the SFP, but I mainly use the main base unit for troubleshooting.

It works great. It's basically a souped-up Android device that does all the troubleshooting that a souped-up laptop could do, if the laptop had the correct software and interfaces. It's a lot easier to get around and do your thing with it.

The number-one thing that it has done for us is that we do event WiFi sometimes. We have literally provided WiFi for a hackathon and there are people who are not good people in the mix, and they do malicious things with WiFi hotspots. You need to find those rogues, and you need to find them really quickly. I can't think of a better tool to do that with.

Also, using the NetAlly cloud makes it really easy to collect all your tasks and reference them when you're trying to come up with proposals for fixes for existing systems that need to be fixed or replaced.

It provides visibility into networks that I could only get by using many other tools. I'm something of a "road warrior," so anything I can do to keep my mobile office — ie, my backpack — lightweight, helps. Having that and one go-to laptop really helps out a lot, instead of having multiple testing devices.

It has definitely reduced my troubleshooting time. The amount of time really depends on the scenario and what I use it to find, but it can save me anywhere from 10 minutes to a whole day's worth of work. It has definitely made me more productive.

People also think it looks cool. When you're meeting a new client, and you have this thing and you need to answer their questions and troubleshoot stuff on the spot, it separates you [from your competition].

The most valuable part is absolutely being able to assess existing WiFi networks quickly. You get very powerful details of networks, details that you couldn't see unless you had multiple pieces of software and hardware. This does it all in one thing.

The pre-programmed AutoTest feature finds network problems quickly, just like all of NetAlly's tools. There are three or four core things that you need to be working on a network and the EtherScope gets to it quickly, for troubleshooting.

It's very easy to use. If you're trying to figure out: What are these SSIDs? What kind of APs? What channels are they on? There's no easier way to drill into those details. It also provides deep diagnostics for sure. It has a lot of features that I don't need for everyday use, but it's nice to know they're there if I ever do need them.

There is room for improvement in the battery life and price.

I have been using NetAlly EtherScope nXG for about a year now. 

I don't think it's crashed on me once.

I really do wish the battery lasted a little bit longer. I feel that I have to be very conscious of the battery life on it. That's really the only negative thing.

I can't say I have plans to increase usage of it. It's probably going to be the same load. This isn't something I intend to buy for other people. Frankly, it's too expensive and I would get other devices, for my employees, from NetAlly. But I don't think I would do another EtherScope. One is good enough for my company.

I've used Fluke, which eventually became NetAlly, after everything got bought and sold. As things actually needed upgrading I got NetAlly. I was going to get a NetAlly regardless, because of their reputation and the other devices that we've had from the company that became Fluke. We trust them. It works. I know they would back it if I called for support. I just haven't had to.

For me, there was very little learning curve. I did go through the whole manual because it was an investment — it's not cheap — to make sure I was doing things right. It was actually really easy, but it depends on the network knowledge you have going into it. It could be really confusing if you don't know that stuff.

I have seen ROI through the work on corporate events; there is no tomorrow. You have to fix it right now, and if you don't fix it right now you might not get paid; and you might not make your quarter and you might not make your year. It's critical. High-end corporate events, where their name is on the line, means our name is on the line at the same time. It can pay for itself in one use, depending on the scenario.

You learn your lesson from one bad day. Not having it, and wishing you had it to get out of a scenario, justifies it right there.

The stuff is expensive. I really do wish the price would come down. I don't really call support. I haven't had a problem. But it's really expensive and every year I have to pay them a ton of money. I don't want to make up reasons to justify that cost, but I'm not using the support. I understand they have to do R&D and do updates; I get that. But it is an expensive device. It costs as much as some peoples' cars.

I don't even know if there is another option anymore. There are some things out there for people who are just searching the internet, but network professionals are all going to use the NetAlly at this point. I don't think Fluke even makes equipment anymore for network testing.

I also use Ekahau and I do like Ekahau a lot. I'm not at the point where I'm going to replace it, but hopefully I can because I don't want to pay for two expensive things. I'd rather only pay for one expensive thing.

The EtherScope is such a unique tool. Everyone is going to use different features for different purposes. I am more WiFi oriented.

Regarding the unit's multi-technology functionality, I'm not using it too much on the wired side. I do have a lot of tools. Much of the time, when I'm doing wired troubleshooting, it's just simple continuity tasks more than anything. I use the EtherScope for WiFi more than anything, but it is nice to have the wired abilities when needed.

I have used the AirMapper Site Survey app once, just last week. I did not use it fully. I just used it to do a quick assessment. I'm actually curious to find out more about it. It was very easy. I haven't used it with the software. I haven't been able to dump the data into the software and see it fully yet, so I can't say I have a real opinion of it yet.