We performed a comparison between Trellix Helix and VMware Carbon Black Cloud based on real PeerSpot user reviews.
Find out in this report how the two Security Incident Response solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The most valuable features include predefined use cases and threatening states."
"It is kind of simple and very easily deployable. You can start working with it very fast."
"The product offers very strong automation. Our cyber security analysts don't have to correlate the information to detect problems. They only need to analyze problems that have been identified by the platform."
"The integration is very useful and very easy. You can have an API connection with any cloud and I'll be able to do both ways of communication with the help of APA."
"Trellix Helix helps prevent email attacks, like phishing and email spoofing attacks."
"FireEye Helix's best features are its speed and use of an easy-to-understand language to send queries to the raw logs."
"I like that it's easy. It's got the protection set up, and we can see whatever is required. We write our own rules and the rules that we can input. I think it is good."
"The detection response and quarantining are very good features."
"The market information they gather from the community is really good. Their configuration capabilities are good."
"Setting up and managing the setup for this solution is okay. It is stable, scalable, and it runs just fine. No issues with technical support."
"It is nice when you're in a situation where you think someone's device is compromised and that there's some malware getting into your fleet."
"VMware Carbon Black Cloud is a user-friendly solution that can isolate machines from the rest of the network."
"Threat hunting is the most valuable feature of VMware Carbon Black Cloud."
"The most valuable feature is its ability to seek out abnormal activity and to create alerts."
"Integration and scalability are the most valuable."
"FireEye Helix would be improved with the option of an on-prem version, which they don't currently offer."
"Trellix Helix's configuration and learning could be improved to identify normal traffic from abnormal and to identify trusted domains."
"Integrations could be improved, and the dashboard could be a little better."
"Sometimes the rules are disabled by FireEye, and we basically get it after the patch. I think there needs to be a better way of creating the application rules. I would like to see better pricing for our licensing."
"The graphical user interface could be improved. It's not easy to handle and it's not easy for a customer or end-user to learn how to manage the solution."
"It should have more cloud connectors. It could also be cheaper."
"We have certain challenges with integrating the SOAR platform with multiple vendors."
"The solution's support could be improved."
"Additionally, it is complex to use, and the pricing should be improved."
"The support team of Carbon Black CB Response needs improvement. At present, they need a lot of information. Then they give you an answer that they already gave you. You tell them it didn't work, and then they take a long time."
"There have been some performance issues when deploying on Windows Server, but I believe Carbon Black is working on that."
"Setup is incredibly complex and poorly documented. Every time an upgrade was needed we would need to engage Professional Services for troubleshooting help. Certificates and web services proved to be the most significant sticking points. Since the product runs on a Linux platform, perhaps having staff with more Linux experience could have alleviated some difficulty."
"The product detects too many false positives initially and it could integrate better with other security solutions."
"The cloud console has a lot of bugs and issues in the analysis part."
"They have different products, but if we wanted to take their protection and their EPR, then we would need to have two agents"
Trellix Helix is ranked 6th in Security Incident Response with 7 reviews while VMware Carbon Black Cloud is ranked 2nd in Security Incident Response with 18 reviews. Trellix Helix is rated 8.6, while VMware Carbon Black Cloud is rated 8.4. The top reviewer of Trellix Helix writes "Helps prevent email attacks, like phishing and email spoofing attacks". On the other hand, the top reviewer of VMware Carbon Black Cloud writes " Shows promise for endpoint detection and response, with room for improvement in complexity and pricing ". Trellix Helix is most compared with LogRhythm SIEM, Microsoft Sentinel, Splunk Enterprise Security, Trellix ESM and IBM Security QRadar, whereas VMware Carbon Black Cloud is most compared with VMware Carbon Black Endpoint, Fidelis Elevate, Splunk SOAR and Palo Alto Networks Cortex XSOAR. See our Trellix Helix vs. VMware Carbon Black Cloud report.
See our list of best Security Incident Response vendors.
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