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Genesys Voice Platform vs Voxeo Prophecy comparison

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Genesys Voice Platform
Read 2 Genesys Voice Platform reviews
289 views|181 comparisons
100% willing to recommend
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Voxeo Prophecy
57 views|42 comparisons
Comparison Buyer's Guide
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Buyer's Guide
Genesys Voice Platform vs. NICE CXone
May 2024
Executive Summary

We performed a comparison between Genesys Voice Platform and Voxeo Prophecy based on real PeerSpot user reviews.

Find out what your peers are saying about Nuance, Genesys, NICE and others in IVR Systems.
To learn more, read our detailed Genesys Voice Platform vs. NICE CXone Report (Updated: May 2024).
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769,630 professionals have used our research since 2012.
Featured Review
Thahmid Zuberi
Customizable solution for housing media files and distributing resources as calls come in
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Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pricing and Cost Advice
  • "In terms of licensing, Genesys Voice Platform isn't open-source. Genesys has some resources available to the public, but as a product, Genesys Voice Platform requires a license. You need to register and pay for the training to gain access. I know that Genesys Voice Platform is an expensive solution, and it's more for large-scale companies."

    • More Genesys Voice Platform Pricing and Cost Advice →

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    Questions from the Community
    What do you like most about Genesys Voice Platform?
    Top Answer:The resource managers and the MCPs that are deployed with this solution are the most valuable features.
    What needs improvement with Genesys Voice Platform?
    Top Answer:This is primarily a large market solution, so I would like it to be more compatible with mid-markets and with Genesys Cloud. I upgrade the solution based on business requirements. If the business… more »
    What is your primary use case for Genesys Voice Platform?
    Top Answer:Genesys Voice Platform is a voice solution. It's used to house media files and control things like music on hold, music on cue, and to distribute the resources as calls come in. It's part of an… more »
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    Earn 20 points

    Ranking
    2nd
    out of 15 in IVR Systems
    Views
    289
    Comparisons
    181
    Reviews
    2
    Average Words per Review
    832
    Rating
    8.5
    10th
    out of 15 in IVR Systems
    Views
    57
    Comparisons
    42
    Reviews
    0
    Average Words per Review
    0
    Rating
    N/A
    Comparisons
    Also Known As
    Prophecy
    Learn More
    Genesys
    Voxeo
    Overview
    Information Not Available
    Prophecy is an industry-leading communications platform that makes it easy for companies to interact with customers in ways that improve service, drive sales, and lower costs.
    Sample Customers
    Afni, Air Italia, Air France, BT, Bank Hapoalim, Corona Direct, ESRI, ICICI Bank, Marketo, PayPal, T-Mobile, Sky, Zoom Systems
    Zenith American Solutions, T-Mobile Netherlands, T-Mobile Austria, T-Mobile Czech Republic, T-Mobile Poland, Swisscom, Northern Ireland Electricity
    Top Industries
    VISITORS READING REVIEWS
    Financial Services Firm18%
    Government16%
    Healthcare Company13%
    Insurance Company9%
    No Data Available
    Company Size
    VISITORS READING REVIEWS
    Small Business15%
    Midsize Enterprise17%
    Large Enterprise69%
    No Data Available
    Buyer's Guide
    Genesys Voice Platform vs. NICE CXone
    May 2024
    Free Report: Genesys Voice Platform vs. NICE CXone
    Find out what your peers are saying about Genesys Voice Platform vs. NICE CXone and other solutions. Updated: May 2024.
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    769,630 professionals have used our research since 2012.

    Genesys Voice Platform is ranked 2nd in IVR Systems with 2 reviews while Voxeo Prophecy is ranked 10th in IVR Systems. Genesys Voice Platform is rated 8.6, while Voxeo Prophecy is rated 0.0. The top reviewer of Genesys Voice Platform writes "Customizable solution for housing media files and distributing resources as calls come in". On the other hand, Genesys Voice Platform is most compared with Nuance IVR, whereas Voxeo Prophecy is most compared with Nuance IVR and Concentrix.

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    We monitor all IVR Systems reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.