We performed a comparison between Freshservice and HPE Eucalyptus based on real PeerSpot user reviews.
Find out what your peers are saying about VMware, Nutanix, IBM and others in Cloud Management."It has a very easy, flexible model. You can open up a particular module and work on the next. That's what we did. Overall, it provides a simple way of getting your support teams up and running. That was one thing that I thought was quite easy to do."
"Its ease of use is fantastic. It is just above and beyond, especially when you compare it to something like Cherwell, Salesforce, or anything like that. It is on its own level. It is so easy to administer. The way everything is organized and the way it builds its own documentation is very good."
"We really like the Freshchat widget that allows people to engage with our FAQs on any kind of webpage or web property."
"The overall functionality of the product is excellent."
"The portal is straightforward for the end-user, but that's not the best part of Freshservice. Integration is the part that's interesting because it's easy to set up a process. It's extremely simple to integrate. In one week, you can add change management. It's incredible."
"It has reduced the time to look up who is responsible for a service, and it has reduced the time to finalize a service request because it now goes directly to the person who is responsible for the service in that location. So, a service request is handled quickly and directly by the person responsible for it."
"Freshservice has automated a lot of our tasks, including ticket responses and call assignments, which has sped up our operations considerably."
"The admin feature is the UI, so it's very clean. The asset management and its model are valuable as well."
"The most valuable aspect of the solution is the interface on the console."
"They can improve the search. While searching the inventory, when I cancel a selected category, the search box disappears, and I have to reload the page. It is a small glitch. Currently, we can have only one plan per subscription. All users have to be on the same plan. We can't have two users for plan A and five users for plan B. It might be good if there was an option to have different plans within one subscription so that you can assign each agent to the corresponding plan."
"Freshservice could improve the integration with Microsoft Outlook."
"The reporting and management information (MI) are very limited, and stopped realistic and timely reporting on outstanding incidents."
"I am not too happy with the page layout or screen layout since it always looks messy."
"I would suggest that Freshservice enhance its technical capabilities, particularly when it comes to ICT network discovery."
"The chat portal is not that great."
"A chat bot needs to be added to the portal."
"It's hard to interact directly with the users themselves."
"The customization should be improved."
Freshservice is ranked 14th in Cloud Management with 29 reviews while HPE Eucalyptus is ranked 38th in Cloud Management. Freshservice is rated 8.0, while HPE Eucalyptus is rated 7.0. The top reviewer of Freshservice writes "Provides excellent traceability along with improved efficiency and reliability". On the other hand, the top reviewer of HPE Eucalyptus writes "Good interface, and an easy initial setup with good community support on the free version". Freshservice is most compared with ServiceNow, JIRA Service Management, Microsoft Project, Zendesk and ManageEngine ServiceDesk Plus, whereas HPE Eucalyptus is most compared with OpenNebula.
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We monitor all Cloud Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
