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Deskforce vs Masergy Cloud Contact Center comparison

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Buyer's Guide
Contact Center Platforms
April 2024
Executive Summary

We performed a comparison between Deskforce and Masergy Cloud Contact Center based on real PeerSpot user reviews.

Find out what your peers are saying about Genesys, Five9, Amazon Web Services (AWS) and others in Contact Center Platforms.
To learn more, read our detailed Contact Center Platforms Report (Updated: April 2024).
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769,065 professionals have used our research since 2012.
Ranking
33rd
out of 36 in Contact Center Platforms
Views
22
Comparisons
4
Reviews
0
Average Words per Review
0
Rating
N/A
28th
out of 36 in Contact Center Platforms
Views
21
Comparisons
15
Reviews
0
Average Words per Review
0
Rating
N/A
Buyer's Guide
Contact Center Platforms
April 2024
Download Free Report
Find out what your peers are saying about Genesys, Five9, Amazon Web Services (AWS) and others in Contact Center Platforms. Updated: April 2024.
DOWNLOAD NOW
769,065 professionals have used our research since 2012.
Comparisons
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Deskforce
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Masergy
Overview

Deskforce is a cloud contact center platform designed for the mid-market.

Our multi-tenant software empowers businesses with omnichannel engagement that drives tangible results accompanied by highly customized experiences for their audiences. Rounding out our offering is a robust set of API integrations that allow you to easily plug Deskforce into your current tech stack with minimal fuss, coupled with AI-powered WFO that increases your agent productivity across the board from day one.

At Deskforce we’ve considered the needs of your audience and your agents and have created a product that is client-centric from end to end.

Masergy Cloud Contact Center enables unified omni-channel (i.e. over voice, instant messaging, email, SMS and social media) interactions with your customers. Route all customer interactions to one or more teams, sites, or outsource partners with a single, global queue in the cloud to maximize your customers’ satisfaction.

Sample Customers
zendesk, airsoft, zurmo
Essen Health Care, Eurostar
Buyer's Guide
Contact Center Platforms
April 2024
Download Free Report
Find out what your peers are saying about Genesys, Five9, Amazon Web Services (AWS) and others in Contact Center Platforms. Updated: April 2024.
DOWNLOAD NOW
769,065 professionals have used our research since 2012.

Deskforce is ranked 33rd in Contact Center Platforms while Masergy Cloud Contact Center is ranked 28th in Contact Center Platforms. Deskforce is rated 0.0, while Masergy Cloud Contact Center is rated 0.0. On the other hand, Deskforce is most compared with , whereas Masergy Cloud Contact Center is most compared with .

See our list of best Contact Center Platforms vendors.

We monitor all Contact Center Platforms reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.