We performed a comparison between Cisco CloudCenter and Freshservice based on real PeerSpot user reviews.
Find out in this report how the two Cloud Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The solution includes a lot of features and is useful because you can configure all the way down to ports."
"Cisco has a lot of published information and documentation that helps users understand the product and its offering very well."
"Cisco CloudCenter's scalability is good."
"I can define all components and create a blueprint for consumption across all services."
"The initial setup is fairly straightforward if you have a basic setup."
"The initial setup process is straightforward."
"Upgrades are very simple as well because they've allowed us to get updates directly in the CloudCenter Suite manager. If you need to do an upgrade to your setup afterward, you just push a button and it rolls out the parts and retires the old ones. It's seamless and very simple compared to what we've done before."
"The solution is agile and it has APIs for integration."
"We really like the Freshchat widget that allows people to engage with our FAQs on any kind of webpage or web property."
"It has reduced the time to look up who is responsible for a service, and it has reduced the time to finalize a service request because it now goes directly to the person who is responsible for the service in that location. So, a service request is handled quickly and directly by the person responsible for it."
"We find its ability to track what's going on with each request very valuable. We are also able to merge ticket requests and assign them to different groups in the company. We have another department that uses the same system."
"The most valuable features of Freshservice are the notifications, customization, and flexibility."
"The solution has been stable."
"The overall functionality of the product is excellent."
"There is a nice user interface."
"You can just register and within five to minute minutes, you are ready to go."
"They should provide an entire cloud offering, from architecture to network security features."
"You don't get all the solution's benefits if you have older switches."
"For many clients, the main problem with the solution is the price. Cisco is very expensive. If they could somehow make the pricing more competitive, that would be a big draw."
"They can add some of those features to make the platform more usable for different backgrounds and developer skills."
"The solution needs to be more simple."
"The tool should improve its security on the XDR part."
"The improvement I would like to see is not one thing particular to CloudCenter. I'd say it's more of a message that the system is still using a lot of the different products and if they would all just fit better together, they all could be faster together."
"Improvements are needed in UI and multi-tenancy for this solution."
"The analytics could be better."
"Freshservice could improve the integration with Microsoft Outlook."
"The ability to customize the user interface is a bit lacking, and the reporting is a bit lacking because they're very stringent upon what you can pull reporting-wise within Freshservice. They have a lot of built-in reports that are very nice, but when it comes to customizing these, they just provide you with certain data. When you try to build your own report wizard, you aren't able to go and select some of the data that is shown in some of the reports that come with Freshservice. This is something that we have brought up with our account representative, and we have suggested these as feature updates in the future. We're still waiting on them to go and implement something like that."
"You can't implement a complicated delivery workflow. We don't have the same problems with incident and change workflows. It's only for delivery workflow. They have a mechanism for modifying your incident or change workflow. There's a visual interface for that, so there's no reason not to have the same function for request management."
"There are some limitations in reporting. For example, I would like to have a report of conversations or replies."
"Freshservice's technical support has issues with delays and translations."
"Freshservice could improve the delegation and workflow management features."
"The round robin ticketing feature that they have is not ideal."
Cisco CloudCenter is ranked 18th in Cloud Management with 9 reviews while Freshservice is ranked 14th in Cloud Management with 29 reviews. Cisco CloudCenter is rated 7.8, while Freshservice is rated 8.0. The top reviewer of Cisco CloudCenter writes "Useful features for configuring down to ports but extremely expensive". On the other hand, the top reviewer of Freshservice writes "Provides excellent traceability along with improved efficiency and reliability". Cisco CloudCenter is most compared with Cisco Intersight, VMware Aria Automation, Cisco UCS Director, CloudStack and Faddom, whereas Freshservice is most compared with ServiceNow, JIRA Service Management, Zendesk, Microsoft Project and ManageEngine ServiceDesk Plus. See our Cisco CloudCenter vs. Freshservice report.
See our list of best Cloud Management vendors.
We monitor all Cloud Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
